--- title: ServiceMinder Reviews meta\_title: 'ServiceMinder Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how ServiceMinder works for a business like yours. aggregate\_rating: rating\_value: 2.8 review\_count: 6 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ServiceMinder Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users criticize the **lack of automations** in ServiceMinder, finding the triggers confusing and the UI outdated. [(1 mentions)](https://www.g2.com/products/serviceminder/reviews?filters%5Bsentiment_snippet%5D=2188814&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to unclear naming schemes and a dated user interface. [(1 mentions)](https://www.g2.com/products/serviceminder/reviews?filters%5Bsentiment_snippet%5D=2188824&qs=pros-and-cons#reviews) Users criticize the **poor design** of ServiceMinder, with outdated UI and confusing automation naming conventions. [(1 mentions)](https://www.g2.com/products/serviceminder/reviews?filters%5Bsentiment_snippet%5D=2188839&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of ServiceMinder ##### 1. GPS Users criticize the **lack of automations** in ServiceMinder, finding the triggers confusing and the UI outdated. [ See 1 mentions ](https://www.g2.com/products/serviceminder/reviews?filters%5Bsentiment_snippet%5D=2188814&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Bad UI, Limited Automations, Not Intuitive" What do you dislike about ServiceMinder? So many automations are missing. Can't trigger based on Contact information Naming scheme of things are just silly. Drip Campaigns? You mean workf ##### 2. Learning Curve Users find the **learning curve steep** due to unclear naming schemes and a dated user interface. [ See 1 mentions ](https://www.g2.com/products/serviceminder/reviews?filters%5Bsentiment_snippet%5D=2188824&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Bad UI, Limited Automations, Not Intuitive" What do you dislike about ServiceMinder? So many automations are missing. Can't trigger based on Contact information Naming scheme of things are just silly. Drip Campaigns? You mean workf ##### 3. Poor Design Users criticize the **poor design** of ServiceMinder, with outdated UI and confusing automation naming conventions. [ See 1 mentions ](https://www.g2.com/products/serviceminder/reviews?filters%5Bsentiment_snippet%5D=2188839&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Bad UI, Limited Automations, Not Intuitive" What do you dislike about ServiceMinder? So many automations are missing. Can't trigger based on Contact information Naming scheme of things are just silly. Drip Campaigns? You mean workf ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/serviceminder/competitors/alternatives) ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Realtor Small-Business (50 or fewer emp.) 3/3/2026 "Easy to Use, Flexible, and Great for Running Campaigns" 5/5 What do you like best about ServiceMinder? Ease of use. Flexibility. Running campaigns is great, Review collected by and hosted on G2.com. What do you dislike about ServiceMinder? A bit expensive especially with some of the add-ons. Texting feature overpriced, Review collected by and hosted on G2.com. What problems is ServiceMinder solving and how is that benefiting you? Feed to QBO Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 6/2/2025 "Bad UI, Limited Automations, Not Intuitive" 0/5 What do you like best about ServiceMinder? It has some features that are helpful after you get past the learning curve Review collected by and hosted on G2.com. What do you dislike about ServiceMinder? So many automations are missing. Can't trigger based on Contact information Naming scheme of things are just silly. Drip Campaigns? You mean workflows? Drip Triggers? A TRIGGER?? You also have to use a "drip trigger" to kick off a "drip campaign". Why? This just makes automations messy. Their UI is straight from the 90s internet. As an integrator that has worked with multiple CRMs, I would never recommend Service Minder to any client. Review collected by and hosted on G2.com. What problems is ServiceMinder solving and how is that benefiting you? Used for a Franchise Windows Business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Erick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick S.") ES Erick S. Office manager Mid-Market (51-1000 emp.) 5/14/2024 "CRM with flexibility but not strong compared to others" 4/5 What do you like best about ServiceMinder? SM has many customizations, the calendar page gives you an easy view of all upcoming appointments and who is assigned to it. Mobile application is responsive and very usefull. I'm able to allow office staff or technicians the desired access to web, app, or text. Review collected by and hosted on G2.com. What do you dislike about ServiceMinder? It is not recognized as one of the major CRM's therefore many other marketing companies don't integrate with it. The Home Dashboard page where you can see at a glance it is not configurable and lacks colors or graphs to tell you how your business is doing. It does not have many reports such as convertion rate, month to month comparable, etc. Not able to add a second person or email to contact information. Review collected by and hosted on G2.com. What problems is ServiceMinder solving and how is that benefiting you? Company CRM, customer database, invoicing, quotes, communication Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 12/6/2023 "Not great, look elsewhere" 0/5 What do you like best about ServiceMinder? As an edn user, almost nothing. The franchisor likes the routing functionality during appointment setting. This isnt exclusive to service minder. Review collected by and hosted on G2.com. What do you dislike about ServiceMinder? Our franchisor uses this software and it is a terrible experience. The UI of the software and mobile app is outdated, old and clunky. The billing/proposal section offer very limited options in terms of formatting and outputs a very dated looking quote with options that are not intuitive. Avoid, look elsewhere, especially given the cost. Review collected by and hosted on G2.com. What problems is ServiceMinder solving and how is that benefiting you? Its more of a hinderance than a benefit to me as a franchisee. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![James M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James M.") JM James M. Franchisee Small-Business (50 or fewer emp.) 7/31/2023 "Kind of wonky" 3/5 What do you like best about ServiceMinder? ServiceMinder makes it easy for clients to pay their bills and the invoices look great! Review collected by and hosted on G2.com. What do you dislike about ServiceMinder? on the backend we run into some wonky stuff like duplicate invoices pooping up and when a customer makes a deposit of you team doesn't start and stop the appointment the money sits in limbo. Review collected by and hosted on G2.com. What problems is ServiceMinder solving and how is that benefiting you? Easy billing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 12/7/2018 "I can actually see my whole franchise at once! " 4.5/5 What do you like best about ServiceMinder? I get every part of the customer process in one place. From generating a lead, nurturing, scheduling service, dispatching service, proposals, estimates, invoices, follow up marketing. This software has made overseeing my 60 franchise locations easy and the price is a fraction of the competitors. Review collected by and hosted on G2.com. What do you dislike about ServiceMinder? I have seen better looking software but, with that I noticed they remove functionality. You can find more simple software but, it won't have nearly the functionality of serviceminder Review collected by and hosted on G2.com. Recommendations to others considering ServiceMinder: Make sure other software has the usability of service minder. I have seen prettier and better presentations but, not all the options and ways to use serviceminder. I am very happy with their responsiveness to needed features as well. Review collected by and hosted on G2.com. What problems is ServiceMinder solving and how is that benefiting you? Everything is more organized, in one place, and data can be used to make decisions. Review collected by and hosted on G2.com. 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