ServiceMax is excellent for incident, logistics and field service task management. It's new offline mobile solution is a great leap forward and is perfect for our needs (500 field service engineers globally in sites without Internet). It's new partnership with Apple is ensuring the mobile development is now also being done with a lot of care to an intuitive interface, as well as being very feature rich. This is also going to extend to use of many of the built in IOS features. They also have great connectivity with other systems - are also progressing to automated incident creation, moving towards an IOT model - ServiceMax (together with ThinkWorks) can deliver the goods.
In general, we find dealing with ServiceMax as an organisation very positive. We have regular reviews with our local ServiceMax Customer Satisfaction manager, we contribute to road map requirements and provide a great level of service. Review collected by and hosted on G2.com.