--- title: ServiceMax Reviews meta_title: 'ServiceMax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 144 reviews by the users' company size, role or industry to find out how ServiceMax works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 144 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceMax Reviews **Vendor:** PTC **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 144 ## About ServiceMax ServiceMax, a PTC technology, maximizes the lifecycle and value of critical assets and machines. ServiceMax keeps the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax mobile apps and cloud-based software provide a complete view of assets to field service teams. ServiceMax customers can optimize service operations by better managing the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. ## ServiceMax Pros & Cons **What users like:** - Users praise the **ease of use** of ServiceMax, enhancing communication and satisfaction with seamless connectivity. (10 reviews) - Users appreciate the **easy and seamless communication** features of ServiceMax, enhancing connectivity through multiple methods. (10 reviews) - Users value the **seamless communication** in ServiceMax, enabling smooth interactions through various methods, enhancing overall connectivity. (9 reviews) - Users appreciate the **powerful scheduling and real-time updates** of ServiceMax, enhancing organization and efficiency in field service management. (7 reviews) - Users value the **easy access** to FieldFX, enabling seamless communication and real-time visibility for their teams. (6 reviews) - Users find the **security and privacy** features of ServiceMax exceptionally solid and reliable for business interactions. (6 reviews) - Users appreciate the **easy integration** of ServiceMax with other systems, enhancing communication and workflow efficiency. (5 reviews) - Messaging Features (5 reviews) - Time Management (5 reviews) - Users value the **real-time data accessibility** of ServiceMax, boosting efficiency in field service management and operations. (4 reviews) **What users dislike:** - Users experience **connectivity issues** with ServiceMax, affecting performance and the ability to close tickets remotely. (5 reviews) - Users find the **high cost** of ServiceMax coupled with its complex interface to be a significant drawback. (5 reviews) - Users find the **complex interface and high costs** of ServiceMax frustrating, affecting performance and support quality. (5 reviews) - Users struggle with a **steep learning curve** due to slow performance and complex, confusing error messages. (5 reviews) - Users have noted **slow performance** with ServiceMax, impacting usability and efficiency, particularly in low network areas. (5 reviews) - Limited Features (4 reviews) - Sync Issues (4 reviews) - Integration Issues (3 reviews) - Complex Processes (2 reviews) - High Pricing (2 reviews) ## ServiceMax Reviews ### 1. Powerful Business Tool For Even The Most Unique Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Carolyn W. | Scheduling Coordinator, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2018 **What do you like best about ServiceMax?** Implementation of FieldFX has been incredible. The personalization of the platform to be able to work on our unique business has been priceless! **What do you dislike about ServiceMax?** So far we haven't had any major dislikes. Every obstacle had been worked through and solutions created. **What problems is ServiceMax solving and how is that benefiting you?** We are using Field FX to electronically link contracts, to Field operations, to accounting and will eventually incorporate scheduling and dispatching. ### 2. Very Pleased!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Technical Coordinator/Project Manager/Service Operations Manager, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2018 **What do you like best about ServiceMax?** The quality of the product and the support of the product. **What do you dislike about ServiceMax?** I miss helping the community, it seems that the community success team has stopped. **Recommendations to others considering ServiceMax:** I would definitely recommend this product to others, there are a lot of useful resources right out of the box with this solution, the support system is fantastic, and the account managers do a great job helping with customer success. **What problems is ServiceMax solving and how is that benefiting you?** Aftermarket product lifecycle phasing, we were able to hire a full-time employee and use our data to help them sell replacement products. ### 3. Perfect tool for connecting our field operations. **Rating:** 4.5/5.0 stars **Reviewed by:** Winifred S. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2017 **What do you like best about ServiceMax?** ServiceMax is excellent for incident, logistics and field service task management. I am in love with ServiceMax new offline mobile solution as it is a great fit for our need. Dealing with the support team behind Service Max has been a positive development. We always stay in touch with Service Max local Customer Satisfaction manager,he is always open to feedback. This makes us believe the team behind this great program always want to hear what we have to say and will use that to make this product better. **What do you dislike about ServiceMax?** As great as this program is, it lacks advanced guide resource for users ; which is sad to note. **What problems is ServiceMax solving and how is that benefiting you?** ServiceMax has allowed us better maximize sales. ### 4. Hard to find something nice to say **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about ServiceMax?** Zinc's redeeming qualities were that it usually worked and they had really friendly support staff. From a higher level perspective, we appreciated that they were willing to agree to HIPAA compliance, which was important for us and our clients. **What do you dislike about ServiceMax?** We had several events where the entire system would go down when we made changes to our team. The apps were mediocre at best (they were clearly based off of webkit/chromium) and the admin panel was lacking in a lot of ways. **Recommendations to others considering ServiceMax:** I don't recommend this product unless you don't mind being a beta tester while this company tries to come up with a solid vision for their company. The name of the product changed at least once during the time our company was using it. **What problems is ServiceMax solving and how is that benefiting you?** It was previously our chat client throughout our office. It was a mission-critical part of our company because it was the primary way we communicated with one another ### 5. Servicemax for Field Services **Rating:** 3.5/5.0 stars **Reviewed by:** paula v. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2017 **What do you like best about ServiceMax?** We like that it is built on the SFDC platform and therefore our Field service can collaborate with our SAles **What do you dislike about ServiceMax?** We don't like the fact that Field Service report is not easily edited, it's very difficult to make changes and the layout itself cannot be changed by an Admin **What problems is ServiceMax solving and how is that benefiting you?** Problems we have solved are the logging and tracking of where and when our field Service Reps are going and which customers they are at when. Previously the managers did not have visibilty to any of that info. ### 6. We use ServiceMax for Bayer's device service team **Rating:** 4.0/5.0 stars **Reviewed by:** Tarun K. | MDM & Governance, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about ServiceMax?** Ease of integration with Salesforce.com. **What do you dislike about ServiceMax?** We are needing our Sales reps to use ServiceMax along with Veeva CRM, CPQ etc to get the complete functionality offering. It would be great if ServiceMax can be extended to offer additional contract management, quotes and call recordInfosys functionality. **What problems is ServiceMax solving and how is that benefiting you?** Used by our Service sales rep for device service management. ### 7. Service Max **Rating:** 1.5/5.0 stars **Reviewed by:** Jill H. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2018 **What do you like best about ServiceMax?** many employees are remote, which works well with this program **What do you dislike about ServiceMax?** Getting resources can sometimes be a difficult task **What problems is ServiceMax solving and how is that benefiting you?** gives businesses full visibility of their clients’ equipment health, warranties, contracts and more ### 8. Versatile System That Can Be Fitted to Your Needs, Requires Advanced Administration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2017 **What do you like best about ServiceMax?** I believe the best pro for FieldFX is the versatility. **What do you dislike about ServiceMax?** Out of the box, the product lacks features that would be beneficial to the targeted industry. While the Salesforce platform is relatively easy to work with, there are limitations that wouldn't be present in a custom platform. **Recommendations to others considering ServiceMax:** Clearly define your expectations and requirements prior to deciding on this software and before implementing. Involve both business and technical resources in the contract process for a clearly defined statement of work. Additionally, build resources for regular maintenance and administration into your business case and budget. **What problems is ServiceMax solving and how is that benefiting you?** Consistency, tracking, and organization of work orders and billing for field tickets. The largest benefit is the visibility and accuracy of the data. ### 9. Friendly tech service **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about ServiceMax?** All contact I have had in the past with servicemax was great **What do you dislike about ServiceMax?** I currently do not have any dislikes for this company or this software **What problems is ServiceMax solving and how is that benefiting you?** The business benefits that servicemax provides seems to be on par with business needs ### 10. Highly customizable has pros and cons **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony P. | Quality Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about ServiceMax?** Salesforce platform ensures high availability **What do you dislike about ServiceMax?** Add on development fees to the subscription fees if you want something useful **What problems is ServiceMax solving and how is that benefiting you?** Tracking of hardware issues to drive reliability improvement. Have saved time over track with email ### 11. Works great! **Rating:** 3.0/5.0 stars **Reviewed by:** Sean F. | Clinical Psychologist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about ServiceMax?** The efficiency! I was able to get work done quickly. **What do you dislike about ServiceMax?** The time it took me to learn. I am slow at learning these types of utilities. **What problems is ServiceMax solving and how is that benefiting you?** None at the moment. ### 12. Good company like good friend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2017 **What do you like best about ServiceMax?** about e-ticketing : automatic fully response, free-worried ticket process, that's make fieldFX good partner for business, comes with friendly interface, good interaction with personnel and invoice. and also document can attach offline and online whenever we need. **What do you dislike about ServiceMax?** a little bit about promotion, good partner should promote more and more, yes g2crowd one of them. **Recommendations to others considering ServiceMax:** good managing contract and invoice, even attachment can be offline for future references **What problems is ServiceMax solving and how is that benefiting you?** we don't need to managed by our self about managing invoicing with personnel, all in one feature, e-ticketing, and attachment can be attach even we are in offline, just need to waiting for connection and all is done ### 13. An effective but limiting alternative to salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about ServiceMax?** I like the fact that it works with our cloud phone system **What do you dislike about ServiceMax?** I miss the robust nature of salesforce enterprise **What problems is ServiceMax solving and how is that benefiting you?** We use it to track cases and work orders. It is beneficial in tracking ### 14. Last 4 years working in ServiceMax **Rating:** 3.0/5.0 stars **Reviewed by:** Ramesh R. | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about ServiceMax?** Dispatch Console functionality is good for FS business **What do you dislike about ServiceMax?** SFM's Performence is very poor in Europe users **What problems is ServiceMax solving and how is that benefiting you?** Field Services ### 15. ServiceMax à new revolution for the customer service industry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about ServiceMax?** The easiness of being able to adapt the software to pretty much any field of industry **What do you dislike about ServiceMax?** The fact that you can’t operate different tasks in the same time within the same software **What problems is ServiceMax solving and how is that benefiting you?** Revenue Maximisation and customer satisfaction ### 16. its functional and very visual based **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about ServiceMax?** it communicates with our other programs quite well **What do you dislike about ServiceMax?** if something isn't just so, it won't flow **What problems is ServiceMax solving and how is that benefiting you?** technical support/service calls ### 17. It was okay, I guess **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about ServiceMax?** It was easy to navigate but it wasn’t set up in an effective way **What do you dislike about ServiceMax?** You really had to learn the system before jumping in. Cause it didn’t make sense right away **What problems is ServiceMax solving and how is that benefiting you?** It holds all your information but wasn’t what my company needed. We switched to Salesforce ### 18. ServiceMax Consultant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2017 **What do you like best about ServiceMax?** The platform was simple to configure. As with other applications on force.com ServiceMax didn't provide extensive guides to implementing. **What do you dislike about ServiceMax?** The lack of advanced guides for implementation. Another issue is the lack of customization one has with third party applications on force.com **What problems is ServiceMax solving and how is that benefiting you?** Advanced scheduling was a big issue with my client. The ability to send out engineers based on skills, experience, etc, their old legacy system couldn't provide this complex automation. ### 19. An ok field service supervisor as a software. **Rating:** 3.0/5.0 stars **Reviewed by:** Meenakshi B. | Consultant, Management Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2016 **What do you like best about ServiceMax?** One of the good things about ServiceMax is its ease of understanding and ease of usage. ServiceMax portable parts permit tech to redesign the framework amid every call. It consolidates two databases into one permitting deals and administration gets to be one to have rights to the database and makes the entire workflow systematic. **What do you dislike about ServiceMax?** It is difficult to control and convey. Sometimes we have faced some perplexity with regard to evaluations, ServiceMax couldn't distinguish that we were not a solid match, so a considerable measure of time and cash were squandered. **What problems is ServiceMax solving and how is that benefiting you?** Some of the areas where ServiceMax has proven really helpful are: Trying to consolidate two distinct databases and make the two elements (deals and administration) one substance. Fleet administration, RMA process attempting to move all our backings applications to one stage. Field administration mechanization and combination to ERP applications for uncovering items. ### 20. Technical Services Supervisor **Rating:** 5.0/5.0 stars **Reviewed by:** Lyle W. | Technical Services Supervisor, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2016 **What do you like best about ServiceMax?** It's flexibility, it has been relatively easy to adapt ServiceMax to fit the specific needs of our business model. **What do you dislike about ServiceMax?** I would like it if the report generating features were a bit more robust. It is possible to generate most reports, but sometimes it would be nice to be able to use some of the same features that Excel uses in generating reports. **Recommendations to others considering ServiceMax:** We looked at several options when we decided to move from our custom built database to an off the shelf product. Our company was already using Salesforce and the easy integration of ServiceMax with Salesforce made it the obvious choice. **What problems is ServiceMax solving and how is that benefiting you?** We mainly use ServiceMax for case management. We have been able to create reports for our clients using the information we are entering to show them our value. ### 21. Support Coordinator's work life made easier with the use of ServiceMax **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about ServiceMax?** No more missed PM's with ServiceMax. It's great that the service contracts can be set up once the PO comes in and be future scheduled in the system without having to worry. The PM plan will automatically issue a case and work order for the assigned FSE before the date of the PM site visit. **What do you dislike about ServiceMax?** It's not that easy to design reports. One has to know which tables to link and which fields to pull to get a meaningful report. **Recommendations to others considering ServiceMax:** We've not yet turned on all the features that this product is capable of. The FSE's will get iPads to have the end users sign off on service reports live while they're still on site. We have a separate ERP system but we do use some spares inventory planning and spares part order functionality through ServiceMax. **What problems is ServiceMax solving and how is that benefiting you?** It's easy to future schedule PM visits. The system automatically schedules cases and work orders once the PM plan has been set up in the system. I like that we can set up queues and e-mail lists for internal groups, notifying folks of when it's their turn to process their piece of the work flow. ### 22. ServiceMax Implementations **Rating:** 5.0/5.0 stars **Reviewed by:** Frank V. | Technical Architect, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2016 **What do you like best about ServiceMax?** The software is very flexible and adapts easily to a lot of different flavors of the service industry. **What do you dislike about ServiceMax?** There are a few features often needed by customers that are not provided out of the box, and customization is needed. **Recommendations to others considering ServiceMax:** ServiceMax is doing a great job of focusing on the Field Service Business community, taking time to really understand their business needs and value drivers and I feel like this will continue to distinguish them as the leader in this space. **What problems is ServiceMax solving and how is that benefiting you?** We have successfully implemented ServiceMax for several different companies, mostly automating old processes, allowing for a more remote technician workforce, and various other problems. ### 23. 4 years business systems programme delivery using ServiceMax **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2016 **What do you like best about ServiceMax?** ServiceMax is excellent for incident, logistics and field service task management. It's new offline mobile solution is a great leap forward and is perfect for our needs (500 field service engineers globally in sites without Internet). It's new partnership with Apple is ensuring the mobile development is now also being done with a lot of care to an intuitive interface, as well as being very feature rich. This is also going to extend to use of many of the built in IOS features. They also have great connectivity with other systems - are also progressing to automated incident creation, moving towards an IOT model - ServiceMax (together with ThinkWorks) can deliver the goods. In general, we find dealing with ServiceMax as an organisation very positive. We have regular reviews with our local ServiceMax Customer Satisfaction manager, we contribute to road map requirements and provide a great level of service. **What do you dislike about ServiceMax?** It does require tight business process analysis, as part of deployment, due to the inherent flexibility of the system, which allows localised configuration at all levels. The resource scheduler could also be improved - it is being looked at, but is still a little clunky with regard to the interface. Knowledge management/integration could also be an improved feature. We use Salesforce knowledge, which is very tricky to integrate with the ServiceMax mobile solution, with no viable alternative. In terms of Service usability, this is key and should be part of the whole ServiceMax solution. **Recommendations to others considering ServiceMax:** Make sure that you are very clear on what your business processes are and what you need them to be. This should be done before any design work is done on your ServiceMax solution - the solution should be designed to do what your business needs it to do, it is not a solution in itself. **What problems is ServiceMax solving and how is that benefiting you?** FSR efficiency improvements, by improving workflow and moving away from a paper based solution - this is being realised with the ServiceMax mobile solution, to the extend of 1/2 million pounds /yr. ### 24. Scheduling Nationwide Techs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2016 **What do you like best about ServiceMax?** The work orders customizations and the visual representation of techs in the Dispatch Console. Reporting capabilities are also very useful and easy to use. **What do you dislike about ServiceMax?** No ability to plot techs and work orders from the Dispatch Console- the map uses Google Maps so should have the ability to show travel time and miles. Not having this feature causes the users to have to go out of the Console to complete scheduling a tech. . **What problems is ServiceMax solving and how is that benefiting you?** The reporting that can be pulled from Servicemax is very helpful in tracking success metrics which has helped to make us more efficient and able to have insight on where improvements can be made. ### 25. ServiceMAX for field service deployment, tracking and management **Rating:** 3.0/5.0 stars **Reviewed by:** Junyang X. | Manufacturing Technology Group Manager/Lead, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2016 **What do you like best about ServiceMax?** Very great interface for reporting structure and dashboards for regular reporting at a cross-functional level. **What do you dislike about ServiceMax?** Needs easier interfacing with existing databases, as well as more customization allowing for custom fields. **What problems is ServiceMax solving and how is that benefiting you?** We use ServiceMAX to tracking our field service repair, both in tracking and allowing easier paretos, and creating dashboards to review service center performance over time. ### 26. Good product with extensive capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2016 **What do you like best about ServiceMax?** Adoption of new technology and comprehensive list of functionality. Solution has a mobile component for field service use on tablet or pc devices. **What do you dislike about ServiceMax?** Features are not as configurable in some areas to meet our needs and there is no capability to enable/disable functionality that we do not want. Sometines difficult to understand upcoming changes and adopt them. **What problems is ServiceMax solving and how is that benefiting you?** Use of mobile to enforce data integrity and real time reporting for the business. Improved workflows that guide the users and simplify it's use for them whilst also maintaining data integrity in the background. ### 27. Zinc for Field service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2016 **What do you like best about ServiceMax?** Allows real time and secure information sharing **What do you dislike about ServiceMax?** You cannot turn off notifications by groups **What problems is ServiceMax solving and how is that benefiting you?** More technical information sharing in the field ### 28. SeviceMax Kinetico **Rating:** 1.0/5.0 stars **Reviewed by:** Michael H. | Network Support Technician, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2016 **What do you like best about ServiceMax?** We truly like how it integrates with Salesforce. **What do you dislike about ServiceMax?** That it can't be guaranteed to integrate with FinancialForce and SalesForce regularly **What problems is ServiceMax solving and how is that benefiting you?** Service scheduling, Retail accounting and multiple platforms. ### 29. Field Ticketing Simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | SFDC Analyst, Oil & Energy, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2015 **What do you like best about ServiceMax?** Native SFDC mobile field ticketing that makes it easy for oilfield end users to capture and return data. This product will change multiple departments within any company that implements.Field FX. Cross functional teams will do best when implementing because the breadth is so wide. The implementation forces you to look at the entire process of operations and back end office functions and allows for them to be optimized during implementation. **What do you dislike about ServiceMax?** There isn't anything to dislike about this app except no built in mobile device management for the fleet of mobile devices required. **Recommendations to others considering ServiceMax:** Do the demo, get it set up and try it out. It will revolutionize multiple departments within your organization. **What problems is ServiceMax solving and how is that benefiting you?** Moved all paper operations to electronic which speeds up time to cash as well as decreases back end processing. ### 30. We are implementing Service Max for our Service Centers--Our reps deal with patients daily **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2015 **What do you like best about ServiceMax?** The ease of the product--It takes a few times to get used to being able to manuever through the screens, but once you have that down, it really is quite user friendly **What do you dislike about ServiceMax?** This application can also be done on the iphone. There are some limitations on the mobile application that may make it a little difficult for the reps **What problems is ServiceMax solving and how is that benefiting you?** we are retiring some legacy applications. trying to move all our supports applications to one platform ### 31. Overall Feeling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2015 **What do you like best about ServiceMax?** Ease of the product, as well as very user friendly. **What do you dislike about ServiceMax?** Sometimes some confusion when it comes to pricing **Recommendations to others considering ServiceMax:** Try it. **What problems is ServiceMax solving and how is that benefiting you?** Combining applications into one easy solution ### 32. Pretty comprehensive field service software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2015 **What do you like best about ServiceMax?** ability to schedule your field engineers. **What do you dislike about ServiceMax?** skill based routing needs some work. Bill of Materials integration with ERP products **Recommendations to others considering ServiceMax:** Great product if you are trying to do field service with salesforce **What problems is ServiceMax solving and how is that benefiting you?** Flawless execution of field service is required. Benefits fills the major gap of field service that Salesforce currently does not offer. ### 33. ServiceMax **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about ServiceMax?** Easy to administer, data loads are straight forward. Support is good. **What do you dislike about ServiceMax?** VF pages are not user friendly. It is not easy to administer and deploy. **What problems is ServiceMax solving and how is that benefiting you?** Service reps do not need to VPN into the network for data. ### 34. Great product for the Technical Field Service Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto M. | IT Manager & Center of Excellence Leader - Service Management, Medical Devices, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2014 **What do you like best about ServiceMax?** Servicemax has a very functional Dispatch module and has tight integration with salesforce. com account and case objects **What do you dislike about ServiceMax?** Integration with back-end ERP systems is lacking. Highly dependent on 3rd party integration systems. **Recommendations to others considering ServiceMax:** Carefully consider system integration needs **What problems is ServiceMax solving and how is that benefiting you?** Need to increase productivity of Field Service Organization ### 35. ServiceMax allows our client to meet SLA commitments saving big time operational costs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2014 **What do you like best about ServiceMax?** The ServiceMax mobile component allows tech's to update the system during each call. Also with automated workflows and alert notifications exposing when you are getting close to an SLA commitment target, allows clients to react and respond quickly - they can leverage the dispatch tool which is also integrated with google maps so that service reps can see where a tech is, how many calls are left, and can determine who to reassign to the higher priority item - the SLA alert **What do you dislike about ServiceMax?** There is nothing to dislike - of course you have security issues when you choose to move field service into the cloud but ServiceMax is built on Salesforce.com and leverages the same security admin functionality so you can choose what data to expose to what groups or individual persons. **What problems is ServiceMax solving and how is that benefiting you?** Field service automation and integration to ERP applications for exposing products, pricing, inventory, contracts and entitlements, accounts, contacts, etc. ### 36. Great Application to combine sales and service in the salesforce platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel S. | Service Contracts Administrator, Facilities Services **Reviewed Date:** November 21, 2013 **What do you like best about ServiceMax?** It combines two databases into one allowing sales and service become one database and gives the entire workflow one platform to work from. **What do you dislike about ServiceMax?** I have no dislikes based on the presentations i have seen. **Recommendations to others considering ServiceMax:** If you want one database to view the entire flow of one account from sales to service, service max with salesforce is the way to go! **What problems is ServiceMax solving and how is that benefiting you?** Trying to combine two different databases and make the two entities (sales and service) one entity. ### 37. A Struggle at Best **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** November 18, 2013 **What do you like best about ServiceMax?** It's a great product, useful for its target market **What do you dislike about ServiceMax?** They could not identify that we were not a good fit, so a lot of time and money were wasted **What problems is ServiceMax solving and how is that benefiting you?** Field service management-job management. None with this software. ### 38. ServiceMax functionality **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Reviewed Date:** November 18, 2013 **What do you like best about ServiceMax?** Provides adequate field service management for products **What do you dislike about ServiceMax?** Costs and limited flexibility for different business models **What problems is ServiceMax solving and how is that benefiting you?** Fleet management, RMA process ### 39. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Director of Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2013 ### 40. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Erich R. | Co-founder & CSO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2012 ### 41. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Grigori E. | Senior Business Analyst and QA Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2012 ### 42. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Michael L. | Managing Consultant, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2012 ### 43. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2012 ### 44. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Michael F. | Senior Technical Account Manager, Team Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2012 ## ServiceMax Discussions - [What is ServiceMax Salesforce?](https://www.g2.com/discussions/what-is-servicemax-salesforce) - 1 comment - [What is ServiceMax used for?](https://www.g2.com/discussions/what-is-servicemax-used-for) - 2 comments - [What is field service management software?](https://www.g2.com/discussions/what-is-field-service-management-software) - 1 comment - [View ServiceMax pricing details and edition comparison](https://www.g2.com/products/ptc-servicemax/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+15%3A28%3A05+-0500&secure%5Bsession_id%5D=cf6da73e-7873-4a15-a588-ff341c1aa8c9&secure%5Btoken%5D=3d15334ed36aeaf3c748dd3e2da753d31827b5620dc0e83e1a35f464adb539d1&format=llm_user) ## ServiceMax Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) ## ServiceMax Features **Generative AI** - AI Text Summarization **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceMax Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (975 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (267 reviews)