
1. ServiceMax partnership and Field Service Management expertise..
2. ServiceMax has provided us with a solution that offers us flexibility, scale-ability.
Using the power of Salesforce combined with the enhancements of ServiceMax we have the best of both worlds Review collected by and hosted on G2.com.
So far we have not seen any downsides yet. Review collected by and hosted on G2.com.
ServiceMax is excellent for incident, logistics and field service task management. I am in love with ServiceMax new offline mobile solution as it is a great fit for our need.
Dealing with the support team behind Service Max has been a positive development. We always stay in touch with Service Max local Customer Satisfaction manager,he is always open to feedback. This makes us believe the team behind this great program always want to hear what we have to say and will use that to make this product better. Review collected by and hosted on G2.com.
As great as this program is, it lacks advanced guide resource for users ; which is sad to note. Review collected by and hosted on G2.com.
We like that it is built on the SFDC platform and therefore our Field service can collaborate with our SAles Review collected by and hosted on G2.com.
We don't like the fact that Field Service report is not easily edited, it's very difficult to make changes and the layout itself cannot be changed by an Admin Review collected by and hosted on G2.com.
Ease of integration with Salesforce.com. Review collected by and hosted on G2.com.
We are needing our Sales reps to use ServiceMax along with Veeva CRM, CPQ etc to get the complete functionality offering. It would be great if ServiceMax can be extended to offer additional contract management, quotes and call recordInfosys functionality. Review collected by and hosted on G2.com.
The easiness of being able to adapt the software to pretty much any field of industry Review collected by and hosted on G2.com.
The fact that you can’t operate different tasks in the same time within the same software Review collected by and hosted on G2.com.
The platform was simple to configure. As with other applications on force.com ServiceMax didn't provide extensive guides to implementing. Review collected by and hosted on G2.com.
The lack of advanced guides for implementation. Another issue is the lack of customization one has with third party applications on force.com Review collected by and hosted on G2.com.
One of the good things about ServiceMax is its ease of understanding and ease of usage. ServiceMax portable parts permit tech to redesign the framework amid every call. It consolidates two databases into one permitting deals and administration gets to be one to have rights to the database and makes the entire workflow systematic. Review collected by and hosted on G2.com.
It is difficult to control and convey. Sometimes we have faced some perplexity with regard to evaluations, ServiceMax couldn't distinguish that we were not a solid match, so a considerable measure of time and cash were squandered. Review collected by and hosted on G2.com.
It's flexibility, it has been relatively easy to adapt ServiceMax to fit the specific needs of our business model. Review collected by and hosted on G2.com.
I would like it if the report generating features were a bit more robust. It is possible to generate most reports, but sometimes it would be nice to be able to use some of the same features that Excel uses in generating reports. Review collected by and hosted on G2.com.
No more missed PM's with ServiceMax. It's great that the service contracts can be set up once the PO comes in and be future scheduled in the system without having to worry. The PM plan will automatically issue a case and work order for the assigned FSE before the date of the PM site visit. Review collected by and hosted on G2.com.
It's not that easy to design reports. One has to know which tables to link and which fields to pull to get a meaningful report. Review collected by and hosted on G2.com.
The software is very flexible and adapts easily to a lot of different flavors of the service industry. Review collected by and hosted on G2.com.
There are a few features often needed by customers that are not provided out of the box, and customization is needed. Review collected by and hosted on G2.com.
ServiceMax is excellent for incident, logistics and field service task management. It's new offline mobile solution is a great leap forward and is perfect for our needs (500 field service engineers globally in sites without Internet). It's new partnership with Apple is ensuring the mobile development is now also being done with a lot of care to an intuitive interface, as well as being very feature rich. This is also going to extend to use of many of the built in IOS features. They also have great connectivity with other systems - are also progressing to automated incident creation, moving towards an IOT model - ServiceMax (together with ThinkWorks) can deliver the goods.
In general, we find dealing with ServiceMax as an organisation very positive. We have regular reviews with our local ServiceMax Customer Satisfaction manager, we contribute to road map requirements and provide a great level of service. Review collected by and hosted on G2.com.
It does require tight business process analysis, as part of deployment, due to the inherent flexibility of the system, which allows localised configuration at all levels. The resource scheduler could also be improved - it is being looked at, but is still a little clunky with regard to the interface. Knowledge management/integration could also be an improved feature. We use Salesforce knowledge, which is very tricky to integrate with the ServiceMax mobile solution, with no viable alternative. In terms of Service usability, this is key and should be part of the whole ServiceMax solution. Review collected by and hosted on G2.com.
The work orders customizations and the visual representation of techs in the Dispatch Console. Reporting capabilities are also very useful and easy to use. Review collected by and hosted on G2.com.
No ability to plot techs and work orders from the Dispatch Console- the map uses Google Maps so should have the ability to show travel time and miles. Not having this feature causes the users to have to go out of the Console to complete scheduling a tech. . Review collected by and hosted on G2.com.
Very great interface for reporting structure and dashboards for regular reporting at a cross-functional level. Review collected by and hosted on G2.com.
Needs easier interfacing with existing databases, as well as more customization allowing for custom fields. Review collected by and hosted on G2.com.
Adoption of new technology and comprehensive list of functionality. Solution has a mobile component for field service use on tablet or pc devices. Review collected by and hosted on G2.com.
Features are not as configurable in some areas to meet our needs and there is no capability to enable/disable functionality that we do not want. Sometines difficult to understand upcoming changes and adopt them. Review collected by and hosted on G2.com.