ServiceMax Reviews & Product Details

I like the ServiceMax Go App the most. It has improved so much over the past few years, and it's easy to navigate with a lot of functions. It makes the job of our Field Service engineers easier. Also, the initial setup of ServiceMax was very easy. Review collected by and hosted on G2.com.

The Sync, sometimes auto sync takes too long and manual sync needs to be used more often than necessary. The syncing time could be improved, and more automatic sync should be implemented on the workflow. Review collected by and hosted on G2.com.

revious Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com.

previous Response: While ServiceMax is built on the Salesforce platform, which is known for its reliability and scalability, some users have experienced performance issues or downtime with the ServiceMax application Review collected by and hosted on G2.com.

I use ServiceMax for field-level service support across both onsite and remote work orders, and I find the SFM buttons very user-friendly. What I like most is that these SFM buttons can be created without any coding—just simple drag-and-drop. This low-code setup makes it much easier for our team to manage, streamline, and support our services more effectively. Review collected by and hosted on G2.com.

No, everything seems to be good as of now. Review collected by and hosted on G2.com.

No papers to keep track of, easy to see my calendar, update my calendar, navigate to customers and complete my work orders Review collected by and hosted on G2.com.

Phantom notifications, I get notifications that there is a message or something but there is not Review collected by and hosted on G2.com.

What i like best about ServiceMax is its ability to streamline field service operations with automation, real-time visibility, and AI-driven scheduling. It makes it easy to assign the right technician to the right job, track work progress instantly, and reduce downtime through predictive maintenance tools.​

The mobile access via ServiceMax Go is another highlight, letting field technicians manage jobs, update records, and capture client signatures directly from their devices, even offline. Combined with its Salesforce integration and smart analytics, ServiceMax stands out for improving both service efficiency and customer satisfaction Review collected by and hosted on G2.com.

dislikes about ServiceMax revolve around its complex interface, high cost, and limited customization options. Review collected by and hosted on G2.com.

ServiceMax is a helpful tool for managing field service work. It makes it easier to schedule jobs, track technicians, and keep customers informed. The software is easy to use and helps businesses stay organized. Review collected by and hosted on G2.com.

For new users, it might take time to learn how everything works. ServiceMax has many features, and it can feel overwhelming at first. Sometimes, the mobile app may have bugs or run slowly, especially if there’s poor internet. Review collected by and hosted on G2.com.

It helps to streamline operations using an AI driven scheduling. Review collected by and hosted on G2.com.

the interface is complex, and high cost of running Review collected by and hosted on G2.com.

a specialized field service management (FSM) platform by offering a comprehensive suite of tools for work order management, scheduling, parts inventory, and customer support, all within a user-friendly and intuitive interface that streamlines operations and improves efficiency Review collected by and hosted on G2.com.

slow performance and technical, difficult-to-understand error messages, as well as poor technical support and inadequate documentation for users Review collected by and hosted on G2.com.

ServiceMax makes it easy to manage field service schedules, track work orders, and update job statuses in real time. The mobile app is especially helpful — I can access customer history, update parts used, and capture signatures right from the job site. It reduces paperwork and saves a lot of time. Review collected by and hosted on G2.com.

Sometimes, syncing data can be a bit slow, especially in low network areas. Also, the user interface could be a little more intuitive for first-time users. Review collected by and hosted on G2.com.

It has a powerful work order scheduling and dispatch platform. It supports real time updates which is a plus. Service Max does a great job with managing skills and needs of the project. Review collected by and hosted on G2.com.

The software is not cheap and not easy to set up. It takes time for the system to cater to your company needs. Review collected by and hosted on G2.com.