--- title: ServiceManager Reviews meta\_title: 'ServiceManager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how ServiceManager works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- ### ServiceManager Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of ServiceManager, benefiting from its simple, end-to-end workflow for all team sizes. [(1 mentions)](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422853&qs=pros-and-cons#reviews) Users value the **efficient end-to-end workflow** of ServiceManager, simplifying returns and repairs for all team sizes. [(1 mentions)](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422856&qs=pros-and-cons#reviews) Users appreciate the **efficiency improvement** of ServiceManager, praising its user-friendly, scalable end-to-end workflow. [(1 mentions)](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422866&qs=pros-and-cons#reviews) Users appreciate the **simple, end-to-end workflow for returns and repairs** that ServiceManager provides, enhancing usability and scalability. [(1 mentions)](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422880&qs=pros-and-cons#reviews) Users find the **complex setup** of ServiceManager hinders quick onboarding and requires significant guidance to navigate. [(1 mentions)](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422874&qs=pros-and-cons#reviews) Users find the **difficult setup** of ServiceManager hampers the initial experience, requiring more guidance to get started. [(1 mentions)](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422887&qs=pros-and-cons#reviews) Users find the **difficult training** for ServiceManager challenging, hindering quick setup and usability for newcomers. [(1 mentions)](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422860&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ServiceManager ##### 1. Ease of Use Users appreciate the **ease of use** of ServiceManager, benefiting from its simple, end-to-end workflow for all team sizes. [ See 1 mentions ](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422853&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Mid-Market (51-1000 emp.) 4.5/5 "Business Solution Management" What do you like about ServiceManager? I like how ServiceManager brings returns and repairs into one simple, end-to-end workflow. It’s easy to use, scalable, and works just as well for smal ##### 2. Efficiency Users value the **efficient end-to-end workflow** of ServiceManager, simplifying returns and repairs for all team sizes. [ See 1 mentions ](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422856&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Mid-Market (51-1000 emp.) 4.5/5 "Business Solution Management" What do you like about ServiceManager? I like how ServiceManager brings returns and repairs into one simple, end-to-end workflow. It’s easy to use, scalable, and works just as well for smal ##### 3. Efficiency Improvement Users appreciate the **efficiency improvement** of ServiceManager, praising its user-friendly, scalable end-to-end workflow. [ See 1 mentions ](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422866&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Mid-Market (51-1000 emp.) 4.5/5 "Business Solution Management" What do you like about ServiceManager? I like how ServiceManager brings returns and repairs into one simple, end-to-end workflow. It’s easy to use, scalable, and works just as well for smal ##### 4. Returns Management Users appreciate the **simple, end-to-end workflow for returns and repairs** that ServiceManager provides, enhancing usability and scalability. [ See 1 mentions ](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422880&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Mid-Market (51-1000 emp.) 4.5/5 "Business Solution Management" What do you like about ServiceManager? I like how ServiceManager brings returns and repairs into one simple, end-to-end workflow. It’s easy to use, scalable, and works just as well for smal ### Top Cons or Disadvantages of ServiceManager ##### 1. Complex Setup Users find the **complex setup** of ServiceManager hinders quick onboarding and requires significant guidance to navigate. [ See 1 mentions ](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422874&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Mid-Market (51-1000 emp.) 4.5/5 "Business Solution Management" What do you dislike about ServiceManager? ServiceManager already offers great flexibility through configurable rules and workflows. One area of improvement could be making the initial setup mo ##### 2. Difficult Setup Users find the **difficult setup** of ServiceManager hampers the initial experience, requiring more guidance to get started. [ See 1 mentions ](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422887&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Mid-Market (51-1000 emp.) 4.5/5 "Business Solution Management" What do you dislike about ServiceManager? ServiceManager already offers great flexibility through configurable rules and workflows. One area of improvement could be making the initial setup mo ##### 3. Difficult Training Users find the **difficult training** for ServiceManager challenging, hindering quick setup and usability for newcomers. [ See 1 mentions ](https://www.g2.com/products/servicemanager/reviews?filters%5Bsentiment_snippet%5D=2422860&qs=pros-and-cons#reviews) See Related User Reviews ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Mid-Market (51-1000 emp.) 4.5/5 "Business Solution Management" What do you dislike about ServiceManager? ServiceManager already offers great flexibility through configurable rules and workflows. One area of improvement could be making the initial setup mo ## Top-Rated Alternatives [ ![QuickBooks Online](https://images.g2crowd.com/uploads/product/hd_favicon/b25008554ea0586db2f358c9fa996493/quickbooks-online.svg "QuickBooks Online") QuickBooks Online 4/5(3,870) ](https://www.g2.com/products/quickbooks-online/reviews) [ ![Xero](https://images.g2crowd.com/uploads/product/hd_favicon/808722a7f32bdeac24cfe7c4f9cd544a/xero.svg "Xero") Xero 4.4/5(1,730) ](https://www.g2.com/products/xero/reviews) [ ![EZO](https://images.g2crowd.com/uploads/product/hd_favicon/87e34f5067fae883afce13a449a08b67/ezo.svg "EZO") EZO 4.4/5(392) ](https://www.g2.com/products/ezo/reviews) [ View All Alternatives ](https://www.g2.com/products/servicemanager/competitors/alternatives) ![Abu S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abu S.") AS Abu S. Assistant Software Engineer Mid-Market (51-1000 emp.) 9/21/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "ServiceManager web review" 5/5 What do you like best about ServiceManager? I like mostly their proactive services and quick response customer services response. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Nothing I found till now to dislike their service. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? My dynamice busness anlaysis and suggestions and solutions they provide us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/6/2023 "Best Tool to Visualise Services" 4/5 What do you like best about ServiceManager? Trail time visualization of services and shipments Review collected by and hosted on G2.com. What do you dislike about ServiceManager? It has a little learning curve when you use it for first time, but after that it's simple Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? Real time visibility and operations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 9/30/2023 "Very accomodating..know the product well" 4/5 What do you like best about ServiceManager? Can answer anything about the job and easily assist Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Busy at times eaepecially when urgent matters needed to address Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? Availability of the data Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sergio S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergio S.") SS Sergio S. IT Support Specialist Mid-Market (51-1000 emp.) 12/5/2022 "Greate Product-Time Consuming" 3/5 What do you like best about ServiceManager? Great Microsoft OS and applications compatibility. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Time-consuming and a lot of maintenance. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? We change products, so we are not using Service Manager anymore. Review collected by and hosted on G2.com. Show More 12/13/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Inventory Control](https://www.g2.com/categories/inventory-control-software)[Returns Management](https://www.g2.com/categories/returns-management)[3PL](https://www.g2.com/categories/3pl) ##### Explore More [Which WYSIWYG editor solutions address drag-and-drop editing without requiring extensive technical expertise?](https://www.g2.com/discussions/which-wysiwyg-editor-solutions-address-drag-and-drop-editing-without-requiring-extensive-technical-expertise)[Is Insight Assurance worth it for auditing services?](https://www.g2.com/discussions/is-insight-assurance-worth-it-for-auditing-services)[Which video content creation platform offers the best editing features?](https://www.g2.com/discussions/which-video-content-creation-platform-offers-the-best-editing-features) [Which UKG consulting providers help teams minimize disruption during UKG implementation transitions for high-volume operations?](https://www.g2.com/discussions/which-ukg-consulting-providers-help-teams-minimize-disruption-during-ukg-implementation-transitions-for-high-volume-operations)[Shopify vs BigCommerce vs WooCommerce for a brand hitting $2M in revenue and outgrowing their current setup?](https://www.g2.com/discussions/shopify-vs-bigcommerce-vs-woocommerce-for-a-brand-hitting-2m-in-revenue-and-outgrowing-their-current-setup)[Pros and Cons Details](https://www.g2.com/products/servicemanager/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)