--- title: ServiceManager Reviews meta_title: 'ServiceManager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how ServiceManager works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 14 scale: '5' date_modified: '2026-08-07' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ServiceManager Reviews **Vendor:** ServiceCentral **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 14 ## About ServiceManager ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization. ## ServiceManager Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServiceManager, benefiting from its simple, end-to-end workflow for all team sizes. (1 reviews) - Users value the **efficient end-to-end workflow** of ServiceManager, simplifying returns and repairs for all team sizes. (1 reviews) - Users appreciate the **efficiency improvement** of ServiceManager, praising its user-friendly, scalable end-to-end workflow. (1 reviews) - Users appreciate the **simple, end-to-end workflow for returns and repairs** that ServiceManager provides, enhancing usability and scalability. (1 reviews) **What users dislike:** - Users find the **complex setup** of ServiceManager hinders quick onboarding and requires significant guidance to navigate. (1 reviews) - Users find the **difficult setup** of ServiceManager hampers the initial experience, requiring more guidance to get started. (1 reviews) - Users find the **difficult training** for ServiceManager challenging, hindering quick setup and usability for newcomers. (1 reviews) - [View ServiceManager pricing details and edition comparison](https://www.g2.com/products/servicemanager/reviews?login_required=true&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+02%3A02%3A58+-0500&secure%5Bsession_id%5D=96514185-8895-4c48-919a-dba2e6f6c205&secure%5Btoken%5D=8050d5c50d700bd0cdb45b460b2487598a6ba99bd75cfd34f019526a9751441f&format=llm_user) ## ServiceManager Features **Supply Chain Operations** - Warehousing - Inventory Management - Customer Experience Management - Client Management - AI Copilot - Workflow Management - Communications Management - Fleet Management - Rate Management - Contact Management - Returns Management - Warehouse Management - Document Management - Transportation Management - Dock Management - Shipping Management - Barcode/Label Management **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Customer Management** - Customer Portal - Visibility - Billing **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking - Returns Management - Order Management - Shipping Management - Discount Management - Fee Management - Consignment Management - Layaway Management - Gift Card Management - Manufacturing Inventory Management - Multi-Channel Management - eCommerce Management - Catalog Management - Retail Inventory Management - Reorder Management - Warehouse Management - Purchase Order Management - Barcode/Label Management - Shop Floor Management - Supplier Management - Inventory Management - Item Management - Pricing Management - Invoice Management - Sales Order Management **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Analytics** - KPIs - Dashboards - Custom Reports **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - IoT Integration - Vendor Managed Inventory **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - Order Processing - Purchasing & Receiving - SKU/UPC Codes - Billing & Invoicing - Check-in/Check-out - Barcode/Ticket Scanning - Reporting/Analytics - Search/Filter - Collaboration Tools - Backup and Recovery - Data Synchronization - Product Identification - Kitting - Mobile Access - Predictive Analytics - Inventory Control - Inventory Auditing - API - Bill of Materials - Ordering Automation - Inventory Replenishment - Custom Pricing Rules **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Additional Functionality** - Inventory Control - Barcode/Ticket Scanning - EDI - Billing & Invoicing - Reporting/Analytics - Quality Control - Order Fulfillment - AI/Machine Learning - Route Optimization - Drag & Drop - Business Process Automation - Demand Forecasting - Generative AI - Third-Party Integration - Alerts/Notifications - For 3PLs **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing - Customer Database - Activity Dashboard - Transaction History - Budget Tracking - Cost Tracking - Alerts/Notifications - Status Tracking - Demand Forecasting - Customer History - Serial Number Tracking - Status Tracking - Third-Party Integrations - Demand Forecasting - Activity Dashboard - Alerts/Notifications ## Top ServiceManager Alternatives - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,763 reviews) - [Xero](https://www.g2.com/products/xero/reviews) - 4.4/5.0 (1,705 reviews) - [EZO](https://www.g2.com/products/ezo/reviews) - 4.4/5.0 (387 reviews)