--- title: ServiceM8 Reviews meta\_title: 'ServiceM8 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how ServiceM8 works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ServiceM8 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **simplicity** of ServiceM8, finding it easy to use while providing all necessary information. [(2 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2187756&qs=pros-and-cons#reviews) Users find ServiceM8 to be **user-friendly** , providing essential information with simplicity and an array of addons. [(2 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2187763&qs=pros-and-cons#reviews) Users value the **ease of use** of ServiceM8, appreciating its intuitive interface for seamless navigation. [(1 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2504497&qs=pros-and-cons#reviews) Users enjoy the **flexible integrations** offered by ServiceM8's form creation, enhancing their workflow efficiency. [(1 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2504507&qs=pros-and-cons#reviews) Users appreciate the **simple use** of ServiceM8, enjoying its intuitive interface for seamless management. [(1 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2504500&qs=pros-and-cons#reviews) Users face **limited automation** with ServiceM8, resulting in frustrating delays and unresolved customer booking issues. [(2 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=1638584&qs=pros-and-cons#reviews) Users report **significant update issues** that negatively impact functionality and customer service capabilities in ServiceM8. [(2 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=1638534&qs=pros-and-cons#reviews) Users experience **delays** in information display, which hinders their overall efficiency while using ServiceM8. [(1 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2187700&qs=pros-and-cons#reviews) Users report **significant improvement needed** due to app slowdowns, account issues, and poor support impacting business operations. [(1 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2027870&qs=pros-and-cons#reviews) Users report significant **scheduling issues** with ServiceM8, leading to disrupted bookings and extended downtime for their business. [(1 mentions)](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2027874&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ServiceM8 ##### 1. Simplicity Users appreciate the **simplicity** of ServiceM8, finding it easy to use while providing all necessary information. [ See 2 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2187756&qs=pros-and-cons#reviews) See Related User Reviews GB Gareth B. Small-Business (50 or fewer emp.) 5.0/5 "Essential Part Of Our Business" What do you like about ServiceM8? A larger selection of addons that can provide a wealth of integration and flexibility ![Ela A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ela A.") EA Ela A. Small-Business (50 or fewer emp.) 4.0/5 "Efficient and easy to use" What do you like about ServiceM8? It has all the information we need and very simple to use. ##### 2. User-Friendly Users find ServiceM8 to be **user-friendly** , providing essential information with simplicity and an array of addons. [ See 2 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2187763&qs=pros-and-cons#reviews) See Related User Reviews GB Gareth B. Small-Business (50 or fewer emp.) 5.0/5 "Essential Part Of Our Business" What do you like about ServiceM8? A larger selection of addons that can provide a wealth of integration and flexibility ![Ela A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ela A.") EA Ela A. Small-Business (50 or fewer emp.) 4.0/5 "Efficient and easy to use" What do you like about ServiceM8? It has all the information we need and very simple to use. ##### 3. Ease of Use Users value the **ease of use** of ServiceM8, appreciating its intuitive interface for seamless navigation. [ See 1 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2504497&qs=pros-and-cons#reviews) See Related User Reviews GB Gareth B. Small-Business (50 or fewer emp.) 5.0/5 "Essential Part Of Our Business" What do you like about ServiceM8? A larger selection of addons that can provide a wealth of integration and flexibility ##### 4. Form Creation Users enjoy the **flexible integrations** offered by ServiceM8's form creation, enhancing their workflow efficiency. [ See 1 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2504507&qs=pros-and-cons#reviews) See Related User Reviews GB Gareth B. Small-Business (50 or fewer emp.) 5.0/5 "Essential Part Of Our Business" What do you like about ServiceM8? A larger selection of addons that can provide a wealth of integration and flexibility ##### 5. Simple Use Users appreciate the **simple use** of ServiceM8, enjoying its intuitive interface for seamless management. [ See 1 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2504500&qs=pros-and-cons#reviews) See Related User Reviews GB Gareth B. Small-Business (50 or fewer emp.) 5.0/5 "Essential Part Of Our Business" What do you like about ServiceM8? A larger selection of addons that can provide a wealth of integration and flexibility ### 5 Cons or Disadvantages of ServiceM8 ##### 1. Limited Automation Users face **limited automation** with ServiceM8, resulting in frustrating delays and unresolved customer booking issues. [ See 2 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=1638584&qs=pros-and-cons#reviews) See Related User Reviews GB Gareth B. Small-Business (50 or fewer emp.) 5.0/5 "Essential Part Of Our Business" What do you dislike about ServiceM8? Assets need to perform better, forms completed for asset need to be accessible via the assets QR code ![Andrew Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew Z.") AZ Andrew Z. Small-Business (50 or fewer emp.) 1.0/5 "This app is not for a small business wanting to grow as it can't handle it" What do you dislike about ServiceM8? You can't speak with anyone. Suddenly the app slowed down. Service M8 said it's because we have too many active quotations..... A business should ha ##### 2. Update Issues Users report **significant update issues** that negatively impact functionality and customer service capabilities in ServiceM8. [ See 2 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=1638534&qs=pros-and-cons#reviews) See Related User Reviews GB Gareth B. Small-Business (50 or fewer emp.) 5.0/5 "Essential Part Of Our Business" What do you dislike about ServiceM8? Assets need to perform better, forms completed for asset need to be accessible via the assets QR code ![Andrew Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew Z.") AZ Andrew Z. Small-Business (50 or fewer emp.) 1.0/5 "This app is not for a small business wanting to grow as it can't handle it" What do you dislike about ServiceM8? You can't speak with anyone. Suddenly the app slowed down. Service M8 said it's because we have too many active quotations..... A business should ha ##### 3. Delays Users experience **delays** in information display, which hinders their overall efficiency while using ServiceM8. [ See 1 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2187700&qs=pros-and-cons#reviews) See Related User Reviews ![Ela A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ela A.") EA Ela A. Small-Business (50 or fewer emp.) 4.0/5 "Efficient and easy to use" What do you dislike about ServiceM8? It lags and sometimes has a delay with showing the informations needed. ##### 4. Improvement Needed Users report **significant improvement needed** due to app slowdowns, account issues, and poor support impacting business operations. [ See 1 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2027870&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew Z.") AZ Andrew Z. Small-Business (50 or fewer emp.) 1.0/5 "This app is not for a small business wanting to grow as it can't handle it" What do you dislike about ServiceM8? You can't speak with anyone. Suddenly the app slowed down. Service M8 said it's because we have too many active quotations..... A business should ha ##### 5. Scheduling Issues Users report significant **scheduling issues** with ServiceM8, leading to disrupted bookings and extended downtime for their business. [ See 1 mentions ](https://www.g2.com/products/servicem8/reviews?filters%5Bsentiment_snippet%5D=2027874&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew Z.") AZ Andrew Z. Small-Business (50 or fewer emp.) 1.0/5 "This app is not for a small business wanting to grow as it can't handle it" What do you dislike about ServiceM8? You can't speak with anyone. Suddenly the app slowed down. Service M8 said it's because we have too many active quotations..... A business should ha ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Simpro](https://images.g2crowd.com/uploads/product/hd_favicon/81991d213a756595ce01d63753f1a412/simpro.svg "Simpro") Simpro 4.2/5(454) ](https://www.g2.com/products/simpro/reviews) [ View All Alternatives ](https://www.g2.com/products/servicem8/competitors/alternatives) ![Mahfuz A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahfuz A.") MA Mahfuz A. Software Engineer Mid-Market (51-1000 emp.) 11/6/2021 "ServiceM8 is Good Media to Job Post" 5/5 What do you like best about ServiceM8? Inbox mail to Job converting is a great system It automatically identifies the fields from the mail content and makes a Job post. Also, It has some important API to call from any other software. Review collected by and hosted on G2.com. What do you dislike about ServiceM8? Job creating API is not a simple API. You need to call 3 APIs to create a complete Job post. Automatic field mapping is giving the wrong results sometimes when email content contains more than 2 emails. Review collected by and hosted on G2.com. What problems is ServiceM8 solving and how is that benefiting you? I had a contact us form in our website which was needed to create a job post along with the contact us form as usual. I used another ServiceM8 when someone submit a contact us form I just Call the SeviceM8 API to create a job after doing the existing process of our own system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 8/23/2022 "Price Effective Scheduling Solution" 4.5/5 What do you like best about ServiceM8? Per job/ work item billing ensures you're getting value for money Review collected by and hosted on G2.com. What do you dislike about ServiceM8? Limited reporting functions in the main package. Review collected by and hosted on G2.com. What problems is ServiceM8 solving and how is that benefiting you? Scheduling and CRM function for clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Maria Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Q.") MQ Maria Q. Manager, Sales Development Mid-Market (51-1000 emp.) 5/21/2019 "The best and complete software for the organization of your service industry. " 4.5/5 What do you like best about ServiceM8? What I like most about Service8 is that I save a lot of time and pay more quickly, and this is very rewarding. It also offers me the possibility to personalize my invoices and quotes and the clients are satisfied, my company offers several services facilities and this keeps me organized. on the platform I have all the features that I need, even when I start a new project I can add the address, the email and much more. Review collected by and hosted on G2.com. What do you dislike about ServiceM8? There are certain disadvantages that can make it a bit annoying, for example: I would like to see the purchase orders with their respective photograph, I am sure that they will soon include more advantages, which already has its implementation in the cloud has been very helpful for my business , nothing is lost that is a huge plus, other software only works with the network. Review collected by and hosted on G2.com. Recommendations to others considering ServiceM8: If what you want is that your service company grow this tool is the right one, is based on the cloud, offers mobile access, control of the database for the client, tracking your service history among others. Review collected by and hosted on G2.com. What problems is ServiceM8 solving and how is that benefiting you? The fact that Service M8 works without an internet connection is the maximum for my company, its technical support is considered. It also integrates with emails perfectly, it's really changing my business, it's so relaxing to see everything organized and that my team uses it without problems there are certain things, but they are resolved and their cost is accessible to me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Emily B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily B.") EB Emily B. Financial Assistant Retail Mid-Market (51-1000 emp.) 9/19/2017 "Great for smaller business tasks with fewer employees" 5/5 What do you like best about ServiceM8? I like that you can customize templates and upload to be used very easily and invoicing is extremely easy to do with this system and remove if any mistakes. Review collected by and hosted on G2.com. What do you dislike about ServiceM8? The reports are extremely basic and don't really allow you to customize but you can export it to an excel and sort and work your magic that way. Review collected by and hosted on G2.com. Recommendations to others considering ServiceM8: This is a great product as it's extremely easy to maneuver on daily tasks and I invoice out of it weekly. My biggest recommendation is playing around in the system as i keep finding new ways to manipulate data to make my tasks easier when searching information. This system is extremely basic so you have to be the one to do a lot in it rather than it being left to its own devices. Review collected by and hosted on G2.com. What problems is ServiceM8 solving and how is that benefiting you? We can very easily track past and present jobs without having to have only 1 way of finding the information. You can use many key words to help you find the job or by property location. Major benefit has been the ease of the system, hopefully corporate will allow us to use the GPS feature for when we need to reach our guys on site. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Nikhil H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikhil H.") NH Nikhil H. MTS Information Technology and Services Mid-Market (51-1000 emp.) 2/11/2016 "ServiceM8 helped me running my first startup" 3.5/5 What do you like best about ServiceM8? ServiceM8 gives a step by step setup upon sign up. They have these short how-to videos in the dashboard and a pretty useful help menu. This helped me has a newbie to the software. Overall It is has great record keeping so you can have all your records for each client at your fingertips. Review collected by and hosted on G2.com. What do you dislike about ServiceM8? Never really could figure out how to resize the logo. The help menu was pretty useful but I ended up referring it a lot while navigating in the mobile app. It doesn’t integrate with QB Payments. They should roll out a update pretty soon. Review collected by and hosted on G2.com. Recommendations to others considering ServiceM8: Overall it's a good app but it could be made better with more integrations. So if you need those kind of features like QB Payment integrations I suggest you decide on another software. Review collected by and hosted on G2.com. What problems is ServiceM8 solving and how is that benefiting you? Well at that point of time when the startup was at a good level we were focused on customer service and ServiceM8 proved to be a relatively inexpensive product. it's been very helpful to us with scheduling service calls and doing invoicing Review collected by and hosted on G2.com. 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