--- title: ServiceDeck Reviews meta_title: 'ServiceDeck Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how ServiceDeck works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 35 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceDeck Reviews **Vendor:** ServiceDeck **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 35 ## About ServiceDeck ServiceDeck is a powerful field service management (FSM) software designed to revolutionize your field service operations. Ideal for service providers like plumbers, electricians, cleaners, landscapers, and many others, ServiceDeck streamlines operations, automates processes, and enhances customer connections with its cutting-edge dispatching software and field worker management tools. Explore the incredible features ServiceDeck provides: đź”— Connect - Marketplace: An AI-Powered marketplace tailored to your business, offering instant access to new markets, clients, and projects. Benefit from a data-driven Business Directory with public reviews and ratings, and a database of Service Providers for efficient outsourcing. - Customer Portal: Offer customers a personalized portal to view and manage their requests, quotes, invoices, and job statuses. - Mobile App: Empower your team with a mobile app for live location tracking, work history access, project status updates, and time-off requests. 🎛️ Manage - Smart Scheduling: Leverage our advanced scheduling software to visualize your company's daily workload and assign jobs based on team availability. - Document Management: Maintain organization with all job-specific documents in one place, enabling your team to attach project images on-the-go. - Integrated Invoicing: Effortlessly convert jobs into customizable invoices with a single click, providing customers the convenience of online payments through various methods. 🤖 Automate - Custom Integrations: Optimize your operations by integrating ServiceDeck with existing platforms like Stripe, QuickBooks, and WordPress. - Automated Proposals: Deliver a personalized and automated proposal process by integrating your public website with ServiceDeck for seamless quotation requests. - Detailed Reporting: Monitor your team's workload and efficiency with in-app time logs, and track your revenue and expenses to make informed business decisions. 🌟 Top Features: - Worker Availability: Schedule intelligently based on employee availability, time off, and daily breaks. - GPS Tracking: Keep track of your team's location with in-app live tracking and interactive maps. - Document Management: Easily attach project images on-the-go and store all job-specific documents in one place. - Scheduling and Dispatching: Streamline job assignments and resource allocation with efficient scheduling and dispatching tools in our field service management software. Transform your service business with ServiceDeck and focus on delivering outstanding services to your customers. Experience the difference ServiceDeck can make for your business. Don't wait – try ServiceDeck now and elevate your field service operations to new heights with our comprehensive FSM software! ## ServiceDeck Pros & Cons **What users like:** - Users appreciate the **intuitive interface and comprehensive tools** of ServiceDeck, streamlining operations and enhancing productivity. (4 reviews) - Users commend the **responsive customer support** of ServiceDeck, aiding quick solutions and a smooth onboarding experience. (3 reviews) - Users appreciate the **ease of use** of ServiceDeck, finding it simple to navigate and manage tasks efficiently. (3 reviews) - Users value the **quick response time** of ServiceDeck, which enhances overall satisfaction and smooth operational flow. (3 reviews) - Users appreciate the **simplicity and affordability** of ServiceDeck’s mobile app, enhancing their business management experience. (2 reviews) - Users value the **seamless payment processing** of ServiceDeck, enhancing efficiency and customer connection in their business. (2 reviews) - Simple (2 reviews) - User-Friendly (2 reviews) - Affordable (1 reviews) - Users value the **efficient client management** capabilities of ServiceDeck, enhancing communication and project scheduling seamlessly. (1 reviews) **What users dislike:** - Users suggest that **improvement is needed** in loading times and feature integrations for a smoother experience. (2 reviews) - Users experience **slow performance** with ServiceDeck, particularly during loading times and complex setups, causing frustration. (2 reviews) - Users face **bug issues** that can disrupt workflows, especially after updates, affecting overall functionality and user experience. (1 reviews) - Users find the **complex setup** of ServiceDeck time-consuming, especially for larger teams with specialized needs. (1 reviews) - Users find the **limited data importing options** of ServiceDeck lacking, suggesting improvements for better integration. (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) - Poor Integration (1 reviews) - Setup Difficulties (1 reviews) - Setup Difficulty (1 reviews) ## ServiceDeck Reviews ### 1. Good service, But a few improvements needed **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh K. | Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ServiceDeck?** Their team is responsive and helpful whenever I reach out with a query. They make sure the issues are resolved quickly, which adds to a smooth experience.Coming to the ease of use the platform is user friendly, and it doesn't take much time to get used to it. its easy to navigate. **What do you dislike about ServiceDeck?** Nothing to dislike but can be improved loading time at times , certain features take a bit longer to load , which can be sightly frustrating , especially when I'm in a hurry. **What problems is ServiceDeck solving and how is that benefiting you?** Servicedeck has been really helpful for our construction CRM and filed service management need. It has made managing field terms and projects much easier and improved how we track leads and communicate with clients. ### 2. Easy to understand and work **Rating:** 4.0/5.0 stars **Reviewed by:** Dan J. | Senior Manager - Enterprise Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ServiceDeck?** App and feature to connect with customers **What do you dislike about ServiceDeck?** Integrations are less which can be improved to import more data **What problems is ServiceDeck solving and how is that benefiting you?** All services in one stop solution and visibility ### 3. ServiceDeck Review **Rating:** 4.0/5.0 stars **Reviewed by:** Sachindra N. | Application Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ServiceDeck?** I love serviceDeck because it serves as the ideal aide for service providers, crafted to streamline all managerial responsibilities, arrange tasks, offer a clear overview of all activities, and remain reachable from any device. **What do you dislike about ServiceDeck?** For individuals who aren't well-versed in technology, getting accustomed to the ServiceDeck software can be somewhat challenging, often requiring training. The drawbacks become evident from the outset, as it's quite challenging to locate relevant information about the product and its services. **What problems is ServiceDeck solving and how is that benefiting you?** In my business, the two most crucial functionalities are Smart Scheduling and Document Management, which provide tremendous assistance. The ability to visualize invoice statuses and calculate work order payout rates sets it apart uniquely. ### 4. It does what it says it will **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa M. | Senior Associate Attorney/Mediator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ServiceDeck?** I really liked how easy to use it was. I was helping a friend set up her cleaning service and it was perfect for quoting customers and getting paid. I also loved the automation. **What do you dislike about ServiceDeck?** I would say that I didn't love the customer portal and wish it had a few more features and could be branded a little more. Overall, although user friendly, for a cleaning service we needed a little more from the portal. **What problems is ServiceDeck solving and how is that benefiting you?** The company I was helping set up was doing everything via text and email with no real cohesive system integrated into their workflow. This made the process of quoting, booking, and paying so easy. ### 5. Boon for field operations **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush M. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2023 **What do you like best about ServiceDeck?** We can schedule a worker availability based on different time slots also we can track each servicemen's GPS based location , and handy to operate documents for a site **What do you dislike about ServiceDeck?** Integeation to humon resource systems is a bit glitchy, we have to refresh it now and then, and renter the information **What problems is ServiceDeck solving and how is that benefiting you?** i can track my staff's movement as well as have clear reports on their schedule, fixes on the site which helps to better understand the my customer relationship ### 6. One of the best softwares **Rating:** 4.0/5.0 stars **Reviewed by:** Dipak V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ServiceDeck?** This software helps in streamlining operations, has AI to solve issues **What do you dislike about ServiceDeck?** The interface could use a little work but its not bad **What problems is ServiceDeck solving and how is that benefiting you?** It helped optimized and streamline a lot of business fields and thus improving the efficieny and productivity ### 7. A Game-Changer for Asset Management: Affordable and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Yug J. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about ServiceDeck?** Efficiency in Asset Management: I appreciate how the software has made asset management a breeze. I no longer view it as a cumbersome task, it's doing well if you care only about the core function. Affordability: budget-friendly and accessible to smaller businesses. **What do you dislike about ServiceDeck?** User Interface is not the best, it definitely could be better. **What problems is ServiceDeck solving and how is that benefiting you?** Helping me manage my field service better ### 8. A tool to manage service request and ticket efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Pravin W. | Member Of Technical Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about ServiceDeck?** ServiceDesk offers a user-friendly interface, making it straightforward for teams to manage service requests and tickets efficiently. **What do you dislike about ServiceDeck?** Integrating ServiceDesk with other software systems or third-party tools may require additional effort and technical expertise, potentially causing integration issues. **What problems is ServiceDeck solving and how is that benefiting you?** ServiceDesk provides a centralized repository for all service-related information and data. This enables better tracking, reporting, and analysis of service performance and trends, helping organizations make informed decisions. ### 9. Very helpful for improving user experience & managing work orders **Rating:** 4.0/5.0 stars **Reviewed by:** Akash M. | QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about ServiceDeck?** ServiceDeck helps businesses manage and track service performance **What do you dislike about ServiceDeck?** better management of setting up the system configurations **What problems is ServiceDeck solving and how is that benefiting you?** Helps track service performance & managing the field activities effectively ### 10. overall use of servicedeck **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about ServiceDeck?** I like that there is a single platform to submit requests **What do you dislike about ServiceDeck?** some of the items are too specific which makes it difficult for the end user to determine what to click on **What problems is ServiceDeck solving and how is that benefiting you?** it's a platform to allow all users to have access ### 11. It works as expected **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about ServiceDeck?** I like that I didn't need to email any specific person or distribution list, but rather I could create a ticket and comfortable know that someone would act on it. **What do you dislike about ServiceDeck?** My only dislike is that you get notified of every action taken on the ticket. **What problems is ServiceDeck solving and how is that benefiting you?** It's allowing issues to be tracked ### 12. Servicedesk review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about ServiceDeck?** Ui is great and user friendly which makes it easier to use. **What do you dislike about ServiceDeck?** Difficult to configure for administrators **What problems is ServiceDeck solving and how is that benefiting you?** Helps us increase satisfaction of our customers - [View ServiceDeck pricing details and edition comparison](https://www.g2.com/products/servicedeck/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A59%3A43+-0500&secure%5Bsession_id%5D=be7b92ea-93a8-4740-8494-5bc159db3ab3&secure%5Btoken%5D=def2de8e149cc0b5b9b9725b2c4ecf2c727b09511d74bb8d3c62a29e778f10f4&format=llm_user) ## ServiceDeck Features **Additional Functionality** - Employee Management - Workflow Management - Online Booking - Dispatch Management - Customizable Forms - Multi-Location - Customer History - Electronic Payments - Equipment Tracking - Marketing Automation - Mobile Access - Electronic Signature - Accounting Integration - Billing & Invoicing - Inventory Management - Routing - Work Order Management - Activity Tracking - For Carpet Cleaners - Timesheet Management - Quotes/Estimates - Customizable Fields - Email Management - GPS - Customer Database - Drag & Drop - SMS Messaging - Customizable Reports - AI Copilot - Scheduling - Reminders - Generative AI - Alerts/Notifications - Data Import/Export - Third-Party Integrations - Client Portal - Calendar Management - Reporting & Statistics - Real-Time Data - Activity Dashboard - Customizable Templates - Job Management - For Field Service - Customer Management - Mobile Alerts - Service History - API - Recurring Appointments - Customizable Branding - Credit Card Processing - Time Tracking - Job Scheduling - Communication Management - Real-Time Notifications - Confirmations/Reminders - Automated Scheduling - Job Tracking **Additional Functionality** - Bid Management - AI Copilot - Project Tracking - Client Tracking - Calendar Management - Quotes/Estimates - Calendar/Reminder System - Lead Management - Activity Tracking - Customizable Reports - Task Management - Third-Party Integrations - Project Management - Inventory Management - Email Marketing - Activity Dashboard - Collaboration Tools - Communication Management - Customizable Templates - API - Buyer Management - Document Management - Workflow Management - Project Time Tracking - Reporting/Analytics - Contract/License Management - Data Import/Export - Warranty Tracking - Estimating - Customizable Fields - ACH Payment Processing - Forecasting - Sales Approval - Subcontractor Management - Change Order Management - Scheduling - For AEC Industry - Procurement Management - Job Costing - Sales Pipeline Management - Generative AI - Contact Management **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceDeck Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (370 reviews)