ryan k.
RK
ryan k.
"Effortless Work Order Management with Minor Refresh Delays"
5/5
What do you like best about ServiceChannel?

I like how ServiceChannel allows me to quickly upload photos, close out work orders, and track completed tasks, ensuring that nothing is overlooked. It's a platform that really helps manage our work orders and provides reports to the customer. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Minor drawback is the system can occasionally take a moment to refresh. Review collected by and hosted on G2.com.

Lindsey B.
LB
Lindsey B.
Administrative / Dispatch / Customer Service
Small-Business (50 or fewer emp.)
"Very User-Friendly System for Client Work Orders, Approvals, and File Sharing"
5/5
What do you like best about ServiceChannel?

Very user-friendly! Enables us to connect with our clients on work order requests and approvals, including problem-solving. Easy to uploaded files, quotes, and notes to our clients. Love this system! Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

I do not have any dislikes regarding Service Channel. Review collected by and hosted on G2.com.

VP
Vanessa P.
Accounting Specialist II
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Exceptionally User-Friendly and Easy to Navigate"
5/5
What do you like best about ServiceChannel?

I appreciate how user-friendly the system is and how simple it is to navigate. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

The system can sometimes be slow and may freeze, requiring me to refresh the page or log out and log back in. Review collected by and hosted on G2.com.

sharon S.
SS
sharon S.
Project Manager
Mid-Market (51-1000 emp.)
"All-in-One Portal for Effortless Task Management"
5/5
What do you like best about ServiceChannel?

Service Channel brings all tasks together in a single portal, making the process both convenient and efficient. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

there is really nothing that I dislike about Service Channel. Review collected by and hosted on G2.com.

TW
trevor W.
"Efficient Work Order Management, Needs Faster Refresh"
5/5
What do you like best about ServiceChannel?

I use ServiceChannel to receive work orders from clients, and it helps us respond faster. I like its ease of use and how the invoicing process is quick and easy. I also appreciate being able to stay on top of job status and having a direct line to the customer. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

The system takes too long to refresh at times. Review collected by and hosted on G2.com.

SH
Shara H.
"Easy to Use but Occasionally Sluggish Support"
4/5
What do you like best about ServiceChannel?

I like that ServiceChannel is easy to use, which makes updating statuses for work orders and communicating notes to the client straightforward. Additionally, the initial setup was easy, which is always a plus. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Sometimes the response time can be a bit slow from the ServiceChannel agents Review collected by and hosted on G2.com.

Tait R.
TR
Tait R.
Owner
Small-Business (50 or fewer emp.)
"Great for organization"
4/5
What do you like best about ServiceChannel?

Keeps everything organized well and is generally easy to use. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

very outdated looking and sometimes it can be hard to find key information within a work order Review collected by and hosted on G2.com.

Wesley C.
WC
Wesley C.
Superintendent
Small-Business (50 or fewer emp.)
"Effortless Work Tracking and Communication"
5/5
What do you like best about ServiceChannel?

Ease of tracking work scope, and threads of communication Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Not as many clients request it as a primary ise Review collected by and hosted on G2.com.

Dylan French S.
DS
Dylan French S.
Account Manager
Mid-Market (51-1000 emp.)
"Effortless to Use for Service Channel Tasks"
5/5
What do you like best about ServiceChannel?

Our company frequently works with Service Channel, and we find it very user-friendly. Our clients also appear to appreciate using it. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

Over the years, I haven't encountered many issues that stand out to me. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"More Complicated Than Helpful"
3/5
What do you like best about ServiceChannel?

It keeps warranty work in once centralized place. Review collected by and hosted on G2.com.

What do you dislike about ServiceChannel?

It is not user friendly or intuitive whatsoever. The workflows don't make sense, and trying to enter things to be paid is difficult each time. Review collected by and hosted on G2.com.