The initial setup of ServiceChannel was not hard at all. Review collected by and hosted on G2.com.

ServiceChannel causes extra steps since I have to fill out my work order and then the ServiceChannel work order separately. It would be better if the software could integrate with company work orders so the information only needs to be entered once. Review collected by and hosted on G2.com.

how quick it is to receive a PO and to submit an invoice once work has been completed Review collected by and hosted on G2.com.

sometimes the customer does not see when work has been completed Review collected by and hosted on G2.com.

Longevity of use and fewest updates that don't actually serve a purpose Review collected by and hosted on G2.com.

Hiccups with loading. Long waits and sometimes errors out before being able to complete check-in Review collected by and hosted on G2.com.

ServiceChannel makes managing work orders and vendors a lot easier than it used to be. The setup was simple, and we now use it everyday without issues. It integrate nicely with our existing system.so tracking maintenance requests and approval feels seamless. the dashboard is clear and saves a ton of back and forth with contractors. Review collected by and hosted on G2.com.

The mobile APP could be a bit faster when loading detailed work orders, but it gets the job done. Review collected by and hosted on G2.com.

I use ServiceChannel to dispatch technicians to jobs and find it very easy for logging the technicians' time on site. I like how easy it is to use, as well as how easy it is to accept jobs sent from customers. It's been very easy to get jobs done without the back and forth communications. The initial setup of ServiceChannel was very easy. Review collected by and hosted on G2.com.

The only issue I've had was operator errors, so really no complaints from me. Review collected by and hosted on G2.com.

The ease of receiving service requests and communicating with customers. Review collected by and hosted on G2.com.

Sometimes there is not a name connected to the service request, just a number. That can be hindering to not know who to speak with on site. Review collected by and hosted on G2.com.

ServiceChannel has made managing multiple locations very easy. I love how intuitive the dashboard is, tracking work orders, smooth implementation, vendors performance, and maintenance schedules feels organized and smooth every day, It saves so much time, and reduce the chaos that usually comes with facility operations. Review collected by and hosted on G2.com.

A few interface refinements would make it even better. Review collected by and hosted on G2.com.

Easy to use, and it keeps service work orders organized. Review collected by and hosted on G2.com.

If you accidentally click “Complete” and make an error, you have to contact support by phone to get it fixed. Review collected by and hosted on G2.com.

I like ServiceChannel because it's a consistent platform we've been using for over fifteen years, and it improves every year. I also appreciate that the initial setup was very easy. Review collected by and hosted on G2.com.

The dashboards are not geared towards a service business like ours. Review collected by and hosted on G2.com.

It has a great dashboard that allows real-time reporting and analytic that promoting compliance accurate auditing.

It support mobile phone applications that is a big deal for us for field work as it ensures high workflow management. Review collected by and hosted on G2.com.

This tool has been seamless. I have no dislikes. Review collected by and hosted on G2.com.