I really appreciate the ease of use of ServiceChannel, especially its user experience which is straightforward and easy to navigate. It facilitates seamless communication between my team and Walmart, allowing us to discuss estimated times of arrival and other logistics without needing emails, which streamlines our workflow. The communication trail feature is particularly valuable, providing a clear record to reference in case of any disputes or issues. Additionally, the initial setup was incredibly easy, with the entire team using the same login credentials which simplified access. Overall, ServiceChannel plays an essential role in my work, helping me stay informed and keep on top of tasks efficiently. Review collected by and hosted on G2.com.

I don't like that there is no button to totally close out a work order. Instead, I have to wait for a representative from Walmart to do it. Review collected by and hosted on G2.com.

I absolutely love the ease of use that ServiceChannel provides. It stands out as the most important feature for me because not all applications offer such user-friendly functionality. This intuitive nature makes handling a variety of services, such as plumbing, electrical, and water, trouble-free and efficient, which is crucial in our day-to-day operations. Moreover, it was incredibly satisfying to see how smoothly our corporation managed the initial setup, ensuring a hassle-free start. The convenience and straightforward interface truly set it apart, making ServiceChannel an indispensable tool for our dental office. I would highly recommend it to anyone, which is why I confidently rate it a 10 on the recommendation scale. Review collected by and hosted on G2.com.

At this moment I cannot think of anything ServiceChannel could be doing better. Review collected by and hosted on G2.com.

We find ServiceChannel incredibly efficient for managing a vast array of details when deploying technicians across the United States, whether they need to solve problems in remote areas or metropolitan locations. The platform ensures that technicians are capable of reaching stores promptly, diagnosing issues effectively, and communicating seamlessly with store management and our headquarters. ServiceChannel helps in managing all these transactional details smoothly. We also frequently use its work order management feature along with its capabilities to track the status of work orders, including time of arrival, completion, and when parts are due. The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable. Additionally, ServiceChannel's performance scorecarding feature proves useful for evaluating our services with each client. We appreciate the integration with our work order management system, which, thanks to the API connection, ensures that data flows smoothly, enabling productive transactions. Having used ServiceChannel for over twenty years, We regard it as one of the pioneers of CMMS software systems for multi-site clients and continue to consider it among the best solutions available. Its reliability assures me enough to consistently recommend it to clients, friends, and colleagues, even rating it 10 out of 10. Review collected by and hosted on G2.com.

At this time, we do not have constructive feedback. Review collected by and hosted on G2.com.

I love how easy ServiceChannel is to work with, as it boasts a super user-friendly navigation that makes daily operations straightforward. The simplicity of accessing and managing tasks on a daily basis significantly streamlines my workflow. When work orders aren't closed up properly, I can quickly update the ticket status with just a simple click, ensuring efficiency in handling client requests. The initial setup was also easy, not presenting any difficulties, which was a pleasant surprise. Overall, ServiceChannel makes managing service tickets a smooth and hassle-free experience. Review collected by and hosted on G2.com.

I find the auto-generate timing for tickets in ServiceChannel could be improved. Clients can submit tickets manually, but often overlook the timing aspect, leading to situations where I have to request them to adjust or downgrade the offer. This additional step can complicate workflows and requires manual intervention to ensure that timing is appropriately managed. Review collected by and hosted on G2.com.

I really like that ServiceChannel makes it easier for me to reach out to my clients much faster. The system's pretty easy to use, which is great. I appreciate the ability to connect with my clients effectively. Review collected by and hosted on G2.com.

We keep getting error messages. Review collected by and hosted on G2.com.

I like ServiceChannel for its ease of use and the ability to update in real-time. It's also great for having direct communication with our customers with real-time updates. The initial setup was easy, which was a big plus. Review collected by and hosted on G2.com.

I find making notification to portal users to be challenging. Review collected by and hosted on G2.com.

I love the ease of navigation. I have used many portals similar to Service Channel but this is by far the easiest to navigate and the things that it is capable of doing far exceed any of the competitors capabilities.

I have used Service Channel from many sides over the years - Client, Vendor and Admin User Roles.

I love it all the way around Review collected by and hosted on G2.com.

There isnt anything that I dislike about Service Channel Review collected by and hosted on G2.com.

The GPS/ geofencing for technicians to clock in and out of a work order/tracking number, the easy platform to cmmnicate with our clients about scheduling, work completed and recommended work. Review collected by and hosted on G2.com.

Afetr hours customer service support, I have not had to need their assistance in a while but when I did or when my technicians did, they were very rude and hard to understand and would rush ou off the phone. Not sure if they se the same people any more. Review collected by and hosted on G2.com.

I find ServiceChannel really easy for submitting invoices. The process is very easy and managing disputing items is seamless. I also appreciate the ease of entering information. Because we manage a lot of web portals, having a quick and fast way to enter information is really helpful for my team. Additionally, setting up ServiceChannel was easy. Review collected by and hosted on G2.com.

I don't like the consolidating of login information. We have several business units, and we had to get a login for each when it would be easier to put them all under one login. Review collected by and hosted on G2.com.

Ease of use, it is simple to enter proposals Review collected by and hosted on G2.com.

purchase order generation is not easy to work with Review collected by and hosted on G2.com.