Being able to search by site number easily Review collected by and hosted on G2.com.
Not knowing how many numbers on site name Review collected by and hosted on G2.com.
The efficiency we have achieved in paying our invoices through ServiceChannel and the data reports we can pull for our locations. Review collected by and hosted on G2.com.
The time it takes to get some things changed that would see easy and are essential to business(like adding an ETA alert notice for FM's on proposals that were submitted to providers but that have passed the due date). Review collected by and hosted on G2.com.
Easy platform to use. Friendly staff were amazing in answering questions. Review collected by and hosted on G2.com.
Often runs slower than desired. Lags too late often. Review collected by and hosted on G2.com.
the level of customer support provided by SC is impressive to say the least... always a positive experience Review collected by and hosted on G2.com.
n/a.... everything that was a concern, has been addressed Review collected by and hosted on G2.com.
The transparency, having data at hand to make decisions based on, constant evolving technology. Review collected by and hosted on G2.com.
Can always make improvements but don’t dislike Review collected by and hosted on G2.com.
Reporting, Vendor Management. ease of entering a work order. in-house/3rd party compatibility. Review collected by and hosted on G2.com.
Dislike the price hikes. Retail is an extremely competitive and would appreciate more consisten year over year costs. I understand SC is changing the FM world but we need to be cost conscience. Review collected by and hosted on G2.com.
Ease of use for administrators, store users, and contractors; customizable Review collected by and hosted on G2.com.
nothing, it has been a huge success for our organization Review collected by and hosted on G2.com.
Full customization of financial reports allows for easy review of spend. Review collected by and hosted on G2.com.
Not having a store map to share with fellow departments. Review collected by and hosted on G2.com.
ServiceChannel customers are desperate because most vendors treat them like lepers. We can charge 2x our normal rates and they don't bat an eye. Review collected by and hosted on G2.com.
No one will deal with ServiceChannel and my employees threatened to quit if I stick them with it. So I'm stuck doing this on my Saturdays. I called in for tech support and she hangs up on me after insinuating that I'm upset. I may dislike bad software but my disgust had no emotion attached, I assure you (at least, it didn't until she disconnected the call). So add bad tech support to the list of things I hate about ServiceChannel. Review collected by and hosted on G2.com.
Hi,
Thank you very much for your feedback. We appreciate you taking the time to review ServiceChannel.
We are sorry to hear that you have had a bad experience with our support team. If you have any issues moving forward please feel free to reach out to us directly at contractorsupport@servicechannel.com.
We hope to resolve any issues moving forward and thank you again for taking the time to give us your feedback.
Best regards,
Stacy Nicholas
Ability to work with vendors on common platform and leverage large database of vendors. Accessible platform for our operations that is easy to use. Review collected by and hosted on G2.com.
Custom analytics can be challenging to use Review collected by and hosted on G2.com.