--- title: ServiceChannel Reviews meta_title: 'ServiceChannel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 151 reviews by the users' company size, role or industry to find out how ServiceChannel works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 151 scale: '5' date_modified: '2026-08-14' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # ServiceChannel Reviews **Vendor:** ServiceChannel **Category:** [Facility Management Software](https://www.g2.com/categories/facility-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 151 ## About ServiceChannel ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketplace helps you source top providers in every market based on proven performance while optimizing for the metrics you care most about, such as speed and cost. By automating the work order process with Managed Services, you can keep your locations in top-notch shape and keep your customers happy. ## ServiceChannel Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServiceChannel, making operations straightforward and efficient for various tasks. (29 reviews) - Users value the **efficiency** of ServiceChannel, highlighting its intuitive interface and seamless operations for daily tasks. (14 reviews) - Users find ServiceChannel to have a **user-friendly interface** , enhancing communication and streamlining workflow efficiently. (13 reviews) - Users love the **easy initial setup** of ServiceChannel, leading to a smooth experience and efficient operations. (13 reviews) - Users appreciate the **efficient management of work orders** with quick uploads, automation, and comprehensive tracking features. (13 reviews) - Easy Setup (12 reviews) - Users find **implementation easy** with ServiceChannel, streamlining work order updates and client communication effectively. (12 reviews) - Communication (10 reviews) - Users value the **intuitive work order management** in ServiceChannel, streamlining operations and enhancing overall efficiency. (10 reviews) - Communication Features (9 reviews) **What users dislike:** - Users face **work order issues** with unclear service requests and complications in clocking in, impacting efficiency and fairness. (8 reviews) - Users find the **interface design poor** , reporting struggles with usability and complicated workflows that hinder productivity. (6 reviews) - Users experience **slow performance** with ServiceChannel, noting delayed responses and system refresh times that hinder usability. (6 reviews) - Users often find the **complexity of terminologies and processes** in ServiceChannel challenging, hindering their overall experience. (4 reviews) - Users face **poor customer support** with slow response times and challenges in managing work orders effectively. (4 reviews) - Users experience a **poor user experience** due to outdated design, complex terminology, and insufficient instructions. (4 reviews) - Slow Speed (4 reviews) - Tedious Process (4 reviews) - Complex Interface (3 reviews) - Delays (3 reviews) ## ServiceChannel Reviews ### 1. Efficient Work Order Management, Needs Faster Refresh **Rating:** 5.0/5.0 stars **Reviewed by:** trevor W. **Reviewed Date:** December 05, 2025 **What do you like best about ServiceChannel?** I use ServiceChannel to receive work orders from clients, and it helps us respond faster. I like its ease of use and how the invoicing process is quick and easy. I also appreciate being able to stay on top of job status and having a direct line to the customer. The initial setup was very easy. **What do you dislike about ServiceChannel?** The system takes too long to refresh at times. **What problems is ServiceChannel solving and how is that benefiting you?** ServiceChannel helps us respond faster to clients, has an easy invoicing process, and keeps us on top of job status with a direct line to customers. ### 2. Effortless Work Tracking and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Wesley C. | Superintendent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about ServiceChannel?** Ease of tracking work scope, and threads of communication **What do you dislike about ServiceChannel?** Not as many clients request it as a primary ise **What problems is ServiceChannel solving and how is that benefiting you?** Communication with clients ### 3. Effortless to Use for Service Channel Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan French S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about ServiceChannel?** Our company frequently works with Service Channel, and we find it very user-friendly. Our clients also appear to appreciate using it. **What do you dislike about ServiceChannel?** Over the years, I haven't encountered many issues that stand out to me. **What problems is ServiceChannel solving and how is that benefiting you?** It provides an effective solution for clients and vendors to manage work orders efficiently. ### 4. LV loves Servicechannel **Rating:** 5.0/5.0 stars **Reviewed by:** Alan D. | Director Store Planning Preservation, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** The stores love the simplicity, finance loves the time and dollar savings, I love the organization, reporting and ease of use. Servicechannel is an amazing partner **What do you dislike about ServiceChannel?** Not much to dislike. Hope that the mobile app can be updated **Recommendations to others considering ServiceChannel:** I highly recoommend **What problems is ServiceChannel solving and how is that benefiting you?** Vendor management Building better stores over 30 days of finance a/p payroll time a year ### 5. Great Web Based monitoring sourcing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Hardik C. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2023 **What do you like best about ServiceChannel?** 1.Great tool to hire people for any requirement and project. 2. We can filter people based on our requirement. 3. It provides good result With the required skill .4. good support. 5. Easy to get contacts **What do you dislike about ServiceChannel?** 1. Promotional emails keep on coming. 2. No other issues faced while connecting with the team. **What problems is ServiceChannel solving and how is that benefiting you?** 1.helping in fulfilling need of contractors 2. Managing billing , invoices at asingle place 3. Easing the process of resourcing ### 6. This is very good. **Rating:** 5.0/5.0 stars **Reviewed by:** Krupa P. | Agency Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about ServiceChannel?** It's so easy to use and really helps me complete my day to day tasks so quickly and efficiently **What do you dislike about ServiceChannel?** Nothing at all I think it's great how it is **What problems is ServiceChannel solving and how is that benefiting you?** Nothing at all I really like to as is ### 7. Affordable Commercial Contractor Directory For Repair & Maintenance **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi A. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2021 **What do you like best about ServiceChannel?** The Fixxbook commercial maintenance contractor directory is an innovative way to find a quality commercial contractor in any city or state. Use the directory to find contact information for local contractors, read reviews, and connect with service providers. Add your company profile to enhance your online presence. **What do you dislike about ServiceChannel?** No issue was faced using Fixxbook. The customer support team is good to solve errors very quickly. **Recommendations to others considering ServiceChannel:** Fixxbook is able to help you with all your commercial maintenance contractor needs. Their team of experienced and professional contractors will keep your commercial spaces – from retail storefronts to office buildings – running smoothly and looking great. **What problems is ServiceChannel solving and how is that benefiting you?** Fixxbook is a web-based tool to manage maintenance and repair. It is the best tool for commercial contractors and manages all construction work very smoothly. When you need a professional commercial repair tool turn to Fixxbook. it matches the right contractors with the right jobs—and all of the business service providers are licensed and insured, so We can rest easy knowing that your job is in good hands. At Fixxbook we have an extensive commercial maintenance contractor network. We have been in the business for over 5 years and can get our commercial area back to better than new condition. ### 8. Super useful tool to find contractors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about ServiceChannel?** Sourcing contractors. Easy to generate lists and make assements. **What do you dislike about ServiceChannel?** The UX/UI could be improved. Design needs work. **What problems is ServiceChannel solving and how is that benefiting you?** Sourcing contractors ### 9. Very easy to manage Service Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about ServiceChannel?** Easy to view and manage requests and get updates about your repair requests. You can have multiple vendors for each category which helps you get the best rates and quicker service. I like that I can set up a preferred vendor as well. There are tons of options for reports and analytics which as well. **What do you dislike about ServiceChannel?** Vendors have to choose to use Servicechannel and i have noticed that many smaller local vendors are reluctant to use. I've heard feedback that the onboarding and training process for vendors needs to be easier to allow for smaller vendors with less resources the ability to use servicechannel. **Recommendations to others considering ServiceChannel:** Take the time to go through the training offered and reach out to support with questions. Servicechannel provides great support and training when you need it **What problems is ServiceChannel solving and how is that benefiting you?** Follow up with vendors is easier and less time consuming. Gone are the days of having to call a vendor and ask for updates. I can even use the mobile app to log on and view upsated statuses and all my maintenance and repairs. ### 10. SUPER helpful in my day to day **Rating:** 4.5/5.0 stars **Reviewed by:** Tatiana T. | Retail Facilities Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Everything about my job is so much easier with this platform. Mobile access, access to data, transparency **What do you dislike about ServiceChannel?** Database can slowdown throughout the day. **Recommendations to others considering ServiceChannel:** Manuals or guides for new users **What problems is ServiceChannel solving and how is that benefiting you?** Managing budgets. Keeping everyone on the same page ### 11. Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2019 **What do you like best about ServiceChannel?** You can keep track of all work orders on one platform. **What do you dislike about ServiceChannel?** Some vendors and locations are not using it, hence you have to email/call to make app. **What problems is ServiceChannel solving and how is that benefiting you?** The time/date function for work dates can be better so that you can send time/date requests and accept them on the platform instead of trying to sort a time out outside of it. ### 12. Extremely user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2019 **What do you like best about ServiceChannel?** Ease of work order lookup. Simple to write and email notes. Can be integrated with other facilities software to auto accept orders. **What do you dislike about ServiceChannel?** Pauses in service. Sometimes the server gets busy. Need to delete cookies often. **What problems is ServiceChannel solving and how is that benefiting you?** Excellent for communication purposes and entering bids ### 13. Service Channel transformed the way we do business **Rating:** 5.0/5.0 stars **Reviewed by:** shannon m. | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about ServiceChannel?** The ease, flexibility, transparency and efficiency **What do you dislike about ServiceChannel?** The fee structure has changed making it a bit more challenging when purchasing different options. **Recommendations to others considering ServiceChannel:** If you are looking to save time, money and hold your vendors accountable this is the product for you. **What problems is ServiceChannel solving and how is that benefiting you?** Vendor accountability, lack of reporting and visibility into the budgets. The benefits have been endless. we now have analytics and can report on our spend. The vendors are now reacting quickly to calls due to the accountability and tracking through the IVR. The mobile app has allowed our DM's to log in and track issues within the stores at anytime, any place. The app has given me more flexibility as I can now approve proposals and invoices on the fly. We love how SC continues to evolve and look forward to the journey. ### 14. It was Okay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2018 **What do you like best about ServiceChannel?** Meeting others to collaborate on better formats I can use for my business, and trying to come up with a overall best practice for others. **What do you dislike about ServiceChannel?** As I attended the first conference in 2017 the anticipation was high, and it was a little disappointing to see some of the same things that was discussed before, are still in a "what do you think we should do" status than an actual resolution. Some things that were discussed were still not creating a easier process and still needed to be reviewed. **Recommendations to others considering ServiceChannel:** I would definitely recommend to any others to use because it can really make things simple, transparent, and manageable. **What problems is ServiceChannel solving and how is that benefiting you?** Service Channel has been a huge asset providing visibility to all in regards to our branches. It has helped us streamline and continue to streamline processes including and avenue to keep track of the Compliance of our Vendors, which is helpful to other departments within our company. ### 15. Service Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2018 **What do you like best about ServiceChannel?** Service Channel conference was very infromative and valuable. As we ae learning this process for our Compnay. I was very happy with the way we were able to express our concerns with the Genius squad and also by the profound given dediacation of some of the employees of Servicechannel to take time to answer our concerns and issues. **What do you dislike about ServiceChannel?** I would have like to receive a list of the Team at serivce channnel with their contact information for futire reference and probably a list of the vendors that attended the meeting. **Recommendations to others considering ServiceChannel:** Yes recomended. **What problems is ServiceChannel solving and how is that benefiting you?** FOr our company some setting have not been set property since implementation. Certificates of insurance compliance is a big issue. They is always some one we can reach out in SC for asssistance ### 16. Paradigm shift for the Facilities team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about ServiceChannel?** The platform brings many different aspects together allowing for items and issues to be easily tracked, managed and reported on. **What do you dislike about ServiceChannel?** The proposal platform does not allow for notes between the vendor and customer to be collected and tracked. **Recommendations to others considering ServiceChannel:** It is a great tool to help streamline processes and communications. **What problems is ServiceChannel solving and how is that benefiting you?** The entire facilities program for 400+ retail locations is handled by SC and it has allowed us to improve our store management experience with the facilities and thus our overall customer experience with our brand. ### 17. Service Channel is the industry benchmark for facilities sorftware **Rating:** 5.0/5.0 stars **Reviewed by:** chuck c. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** Service Channel is constantly innovating and open to new ideas from customers **What do you dislike about ServiceChannel?** Custom reporting support needs to more robust in suggesting new reports. **Recommendations to others considering ServiceChannel:** gather your data points prior to implimenting **What problems is ServiceChannel solving and how is that benefiting you?** smaller FM count per store count Software has allowed us to stay with a small department and retain the quality that we expect ### 18. Great Product- Even Greater Support **Rating:** 4.5/5.0 stars **Reviewed by:** Angel W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** the level of customer support provided by SC is impressive to say the least... always a positive experience **What do you dislike about ServiceChannel?** n/a.... everything that was a concern, has been addressed **What problems is ServiceChannel solving and how is that benefiting you?** n/a ### 19. SC Transform 2018 **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela B. | Facilities Expense Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ServiceChannel?** The transparency, having data at hand to make decisions based on, constant evolving technology. **What do you dislike about ServiceChannel?** Can always make improvements but don’t dislike **What problems is ServiceChannel solving and how is that benefiting you?** Spend, vendor behavior ### 20. Great tool that has simplified our retail facilities program **Rating:** 5.0/5.0 stars **Reviewed by:** Corey K. | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2018 **What do you like best about ServiceChannel?** Ease of use for administrators, store users, and contractors; customizable **What do you dislike about ServiceChannel?** nothing, it has been a huge success for our organization **What problems is ServiceChannel solving and how is that benefiting you?** Multi-store retail chain daily maintenance and preventative maintenance programs, ServiceChannel has allowed us to move away from a call center program and empowers store users to manage their requests and follow up on work orders. ### 21. Pretty Good Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about ServiceChannel?** Full customization of financial reports allows for easy review of spend. **What do you dislike about ServiceChannel?** Not having a store map to share with fellow departments. **Recommendations to others considering ServiceChannel:** Reach out for support if you are having issues with building reports. **What problems is ServiceChannel solving and how is that benefiting you?** Being able to report on sustainability. ### 22. SC has made our dept much more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about ServiceChannel?** the fact that there is constant support if needed **What do you dislike about ServiceChannel?** Nothing to dislike, SC has been a godsent to our team **What problems is ServiceChannel solving and how is that benefiting you?** wordkorder dispatching, faster processing, available scheduled/completion dates ### 23. Get partnership! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about ServiceChannel?** Roadmap discussion and understand the growth of Service Channel **What do you dislike about ServiceChannel?** Nothing. Meeting is going very well **What problems is ServiceChannel solving and how is that benefiting you?** Analytics and KPIs ### 24. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2018 **What do you like best about ServiceChannel?** Finding work orders is simple. You can open a series of workorders at the same time. Entering quotes is quick. **What do you dislike about ServiceChannel?** Can't drag and drop attachments to add photos and pdfs. **What problems is ServiceChannel solving and how is that benefiting you?** Faster communication with clients and service locations. ### 25. A current Facilities Specialist using Service Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina L. | Office Manager, Building Materials, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Service Channel provides a way for all parties included to know exactly what is going on. Everything lives in that one work order from notes to pictures and attachments. This has helped us put together the whole story from start to finish. **What do you dislike about ServiceChannel?** Some of the user settings. I feel you should be able to pick from a list and they not be set already **Recommendations to others considering ServiceChannel:** ServiceChannel has the right vision for now and in the future. This interface is very user friendly. I am so excited about the changes that they have made and are striving to make. **What problems is ServiceChannel solving and how is that benefiting you?** We have added all of our Preventative Maintenance into Service Channel. This allows us to see if the work is being completed and if its being done in a timely manner. This also allows us to report on it from a financial standpoint. ### 26. I have used Service Channel extensively over the past 4 years **Rating:** 4.5/5.0 stars **Reviewed by:** Jon N. | Facilities Manager, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and are quick to help **What do you dislike about ServiceChannel?** When you edit a work order, or look up an invoice, or any other enquiry the form is so long with huge spaces and so you have to scroll up and down the screen looking for the parts to fill out. These form have been designed by someone who has never used the system, it is designed how they want it with no regard to the end user. Put id on one page and compact it--Just ridiculous. If you get a call from Service Channel it is from India and it is sometime difficult to understand the accents. If you submit and email for a request it can take a day before you get the final response, also to many confirmation emails. **Recommendations to others considering ServiceChannel:** Talk to others using the system to make sure it fits your requirements **What problems is ServiceChannel solving and how is that benefiting you?** Repair and Maintenance requests are being processes very efficiently with great tracking. 165 locations can be overseen by one person, without service Channel this would be 2 to 3 person job. ### 27. Awesome PROGRAM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** I like that it helps to keep your repair and maintenance issues organized, recorded, where client, contractors and business can all meet together in one format and be on the same page and aware of what is going on at all times. It is a great program that has a lot to offer. The reports help me the best and I do like that feature as well as the Notes feature because I use this everyday to communicate with the stores and the vendors and helps to record all information. **What do you dislike about ServiceChannel?** I dislike the Service channel App. I believe it needs to be revised and more user friendlier and easier to access information. I tend to skip the app and go straight o the website as it seems to be easier to manager that way. **Recommendations to others considering ServiceChannel:** I highly recommend Service channel if you are looking to organize your repair and maintenance needs, acquire real time of work performance, record issues and watch your bottom line in costs. This enables you to take control and clients, contracts and business are all held accountable for each part which they take. It is a great tool and has defiantly improved efficiency on all levels. **What problems is ServiceChannel solving and how is that benefiting you?** One major issue is to get all the vendors on board and follow process with the IVR in and out. The GPS App is great but seems to have a lot of issues that still need to be work order out as it doesn't seem to work effortlessly. ### 28. Streamlined Facilities Management **Rating:** 4.5/5.0 stars **Reviewed by:** Bernadette T. | Regional Facilities Manager, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Ability to customize the system to streamline the fulfillment and tracking of services **What do you dislike about ServiceChannel?** Takes some time to get responses from Account Manager **Recommendations to others considering ServiceChannel:** WE are a small operation, so I took on multiple responsibilities to set up and administer the system. When setting up the service assure you have designated people to help set up and administer the system. Continuing training is needed to assure that people use the system properly. The system is great. **What problems is ServiceChannel solving and how is that benefiting you?** Tracking and reporting on service requests from multiple facilities Tracking and controlling costs ### 29. Service Channel Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** It's an easy to use facility management system. It saves us time on a daily basis, helping manage the large volume of work orders we deal with on a regular basis. They are continuously improving their desktop site as well as their mobile app, so we don't lose a beat out in the field. **What do you dislike about ServiceChannel?** Some of the basis request for proposal and proposal functions are not user friendly. They do not allow for edits or changes and require an entirely new rfp or proposal...which is now a waste of our time. **Recommendations to others considering ServiceChannel:** It's a top notch facility management service. They are consistently trying to improve their product and listen to both client and vendors feedback. It will work for just a few locations or hundreds. **What problems is ServiceChannel solving and how is that benefiting you?** It's a great time saving and organizational tool. We use it on a daily basis for work order management, reporting and it's preventative maintenance module. We are only scratching the surface of Service Channel capabilities. ### 30. Service Channel for a growing new business or well established **Rating:** 4.5/5.0 stars **Reviewed by:** Frank S. | Facilities Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** It allows you to place and track WOs from beginning to the finished results. **What do you dislike about ServiceChannel?** Occasionally the site will lock island requires restarting Google Chrome, but then is backup and running. The mobile app could use some enhancements and updates. **Recommendations to others considering ServiceChannel:** Having worked with IPT at Blockbuster, this website offers the same features and more. From placing and following up on WOs, to searching for contractors. **What problems is ServiceChannel solving and how is that benefiting you?** Money management. This site helps keep track of spending by trades ### 31. Has helped to manage maintenance at a higher level **Rating:** 5.0/5.0 stars **Reviewed by:** Sara Anne P. | Architecture Operations Manager, US and Canada, Luxury Goods & Jewelry, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** The ease of the program for both stores and corporate office to use. Real time updates, notes between the stores and corporate, along with instant uploads. We went from our stores submitting paper requests and doing everything manually to one-stop shopping for all maintenance needs. **What do you dislike about ServiceChannel?** At the moment, I am unhappy with the increase in cost to use the program. We have not been informed by the increase is occurring and will increase annually for its users. After being with the program for 2 years, I understand an increase in costs, but to double and triple fees for aspects some retailers don't use is not correct. **What problems is ServiceChannel solving and how is that benefiting you?** PM Services ### 32. Service Channel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about ServiceChannel?** One Stop shopping! Everything i need to run my business is in one place **What do you dislike about ServiceChannel?** Service Channel has the tendency to move to quickly and not fix smaller issues from the past **What problems is ServiceChannel solving and how is that benefiting you?** Everything from AP to vendor managment ### 33. I don't just use this product. I rely on it. Every. Single. Day. **Rating:** 5.0/5.0 stars **Reviewed by:** Joel E. | Director - Facilities RFMP, Curo Financial Technologies , Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** The volume of work that this product supports is amazing as well as the amount of data it tracks. **What do you dislike about ServiceChannel?** It's simple to use but because it can do so many things I often don't know what it can or can't do. **Recommendations to others considering ServiceChannel:** Once you start using it you'll become hooked. However, I would make it a point to set it up correctly on the front end so you don't need to re-invent the wheel two years in. **What problems is ServiceChannel solving and how is that benefiting you?** I reduction in soft costs not just in our Facilities Department but also a significant reduction in our Accounting Department. ### 34. Joshua Bennett- Senior Manager Facilities & Construction **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua B. | Sr Mgr Facilities/Construction, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Ease of managing multiple stores facilities across the nation. **What do you dislike about ServiceChannel?** Changing management hierarchy in the system is overly complicated; meaning you have to go to multiple pages to reassign new District Managers to stores. **Recommendations to others considering ServiceChannel:** Single page execution of hierarchy changes and store closure/refranchising actions. **What problems is ServiceChannel solving and how is that benefiting you?** Lagging vendor performance, new vendor selection. Giving visibility to RM costs to front line managers. ### 35. 2016 SC Review **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon Marie Crockett M. | Project Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** We are very satisfied and have had a incredible turnaround in the processing of preventative maintenance and daily work request. We have experienced improvements in department efficiency, response time, reporting, and communication. **What do you dislike about ServiceChannel?** The program does not always stay connected while logged in though Chrome. We would also like to add new vendors through the mobile app. **Recommendations to others considering ServiceChannel:** Whether this software works for you will depend on how many of the features you plan on using. This program has a TON of features and I highly recommend it! **What problems is ServiceChannel solving and how is that benefiting you?** increasing transparency amongst the team members and staff. ### 36. Our One Stop "Shop" for all Repair & Maintenace, Iventory and remodel/replacement needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Everything is at our fingertips, from all the locations information, to the inventory, to the work order history, as well as the billing and reporting. We are able to view or spending trend by region, trade and location. **What do you dislike about ServiceChannel?** the original setup process. it was a lengthy process because we wanted to be able to have access to everything in one place. **What problems is ServiceChannel solving and how is that benefiting you?** All needed inspections, monthly, quarterly, semi-annual and annual services are now auto-generated. Work orders & invoices are all linked by trade, or vendor and location. ### 37. Service Channel **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle R. | VM Store Support Coordinator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** Service Channel is easy to use. I am savvy with Excel, but the spreadsheets are easy to use for any one who is not Excel savvy. **What do you dislike about ServiceChannel?** The only thing I can think of is to ensure the naming conventions on the dashboard and the spreadsheet align with each other. **What problems is ServiceChannel solving and how is that benefiting you?** Metrics for incoming and outgoing emails (aka tickets) within the company. ### 38. ServiceChannel’s Efficiency Contributes To Success **Rating:** 4.5/5.0 stars **Reviewed by:** Richard B. | Retail Facilities Coordinator, Apparel & Fashion, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** Intuitive user interface and the ability to share information in the NOTES field. **What do you dislike about ServiceChannel?** The location of the RETRIEVE REPORT button is too far down on the page. **Recommendations to others considering ServiceChannel:** I’ve used their competitors and ServiceChannel is better in most facets. **What problems is ServiceChannel solving and how is that benefiting you?** I am solving repair and maintenance issues throughout North America. Improving accountability from vendors is one of the benefits I’ve noticed in ServiceChannel. ### 39. Maintaining our stores one work order at a time............. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2016 **What do you like best about ServiceChannel?** The transparency of what is being done in the stores at all levels of management. **What do you dislike about ServiceChannel?** I find a lot of smaller vendors sometimes have a hard time working within the system. **What problems is ServiceChannel solving and how is that benefiting you?** Allowing our district managers to see work orders that are ongoing at their locations. Ability for accounting to ease the invoicing process and the ability to monitor costs before work is performed, not after the fact. ### 40. Service channel review **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik M. | Business Analyst, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** user friendly layout...easy to navigate **What do you dislike about ServiceChannel?** notes column needs to be more clear...more organized **What problems is ServiceChannel solving and how is that benefiting you?** easier to contact vendors with issues that arise on the fly ### 41. ServiceChannel Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about ServiceChannel?** SC is very user friendly for both the Administrator and End User **What do you dislike about ServiceChannel?** ServiceChannel's biggest downfall is not having the Equipment Module (Assets) fully relational with the other ServiceChannel Modules **What problems is ServiceChannel solving and how is that benefiting you?** Retail Store Repairs and Maintenance ## ServiceChannel Discussions - [What is ServiceChannel used for?](https://www.g2.com/discussions/what-is-servicechannel-used-for) - [What is Fixxbook used for?](https://www.g2.com/discussions/what-is-fixxbook-used-for) - [View ServiceChannel pricing details and edition comparison](https://www.g2.com/products/servicechannel/reviews?filters%5Bnps_score%5D=5&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+10%3A04%3A01+-0500&secure%5Bsession_id%5D=ac810863-3d37-4e4c-9ea4-9d6783147fbf&secure%5Btoken%5D=fd6e36647c5e2b2c4486819a5958539c6df9bf7dc77d828678d905b6db9b6ea0&format=llm_user) ## ServiceChannel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) ## ServiceChannel Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking - Alerts/Notifications **Platform Basics** - Interoperability - Performance - Portal **Asset Definition** - Asset Register - Relationships - Costs - Types **ServiceNow Apps** - ServiceNow Integration - Value **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking - Funding Source Tracking - Inventory Tracking - IT Asset Tracking - Returns Tracking - Equipment Tracking - Check-in/Check-out - Delivery Tracking - Mobile Time Tracking - Fuel Tracking - Vehicle Tracking - Status Tracking - Multi-Location **Platform Performance** - Reporting - Application Monitoring **Asset Tracking** - Location - Status - History - Multi-Location - KPI Monitoring **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Platform Functionality** - Document management - Requalification - Compliance - Bid Management - Calendar Management - Invoice Management - Work Order Management - Supplier Management - Inventory Management - Task Management - Compliance Management - Contractor Management - Proposal Management - Safety Management - Communication Management - Contract/License Management - Job Management - Timesheet Management - Lead Management - Template Management - Procurement Management - Subcontractor Management - Workflow Management - Purchase Order Management **Inventory** - Locations - Spare Parts - Valuation **Agentic AI - Asset Tracking** - Natural Language Interaction **Agentic AI - Facility Management** - Autonomous Task Execution **Additional Functionality** - Compliance Management - Work Order Management - AI Copilot - Third-Party Integrations - Reminders - Activity Dashboard - Document Management - Inventory Management - Monitoring - Reporting & Statistics - Asset Assignment - Asset Kitting - Audit Management - Barcoding/RFID - Mobile Access - Digital Signature - User Management - Shipping Management - Asset Lifecycle Management - QR Codes - Reservations Management - Maintenance Management - Customizable Fields - Billing & Provisioning - Reporting/Analytics - Customizable Reports - GPS - Software License Management - Audit Trail - Tagging - Search/Filter - Historical Reporting - Contract/License Management - Customizable Forms - Purchase Order Management - Data Import/Export - Disposal Management - Generative AI - Maintenance Scheduling - Complaint Monitoring - Fixed Asset Management - Calendar Management - API - Workflow Management - Depreciation Management - Dispatch Management - Territory Management - Routing - Performance Metrics - Order Management - Route Optimization - Geolocation - Driver Management - Scheduling - Real-Time Updates - Real-Time Monitoring - Geofencing - Real-Time Notifications - Transportation Management - GIS Integration - Geographic Maps - Real-Time Reporting - Employee Management - AI/Machine Learning **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring - Subcontractor Monitoring **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Estimating - Budgeting/Forecasting - Team Collaboration - Scheduling - Accounting - CRM - AI Copilot - Real-Time Updates - Electronic Signature - Real-Time Notifications - Task Scheduling - Multiple Projects - Contractor Database - Qualification Tracking - Project Tracking - Third-Party Integrations - Mobile App - Reporting & Statistics - Billing & Invoicing - Job Costing - Time & Expense Tracking - Equipment Tracking - Approval Process Control - Customizable Forms - Time Tracking - Customizable Reports - Project Time Tracking - Activity Dashboard - Reporting/Analytics - API - Cost Estimating - Alerts/Notifications **Field Service ** - Planning - Tracking - Client Communications - Asset Tracking - Inventory Tracking - Location Tracking - Status Tracking - Cost Tracking - Asset Planning - IT Asset Tracking - Activity Tracking - Warranty Tracking - Equipment Tracking **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Activity Dashboard - Performance - Budgeting/Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Materials Management - Equipment Breakdown Reports - Approval Management - Compliance Auditing - Vendor Management - Reporting & Dashboards - Task Management - Equipment Maintenance - Predictive Maintenance - Document Management - Inspection Management - Compliance Management - Technician Management - Asset Lifecycle Management - Calibration Management - Calendar Management - Inventory Management - Key & Lock Management - Safety Management - Job Management - Audit Management - Customizable Reports - For Mechanical Equipment - Fixed Asset Management - Dispatch Management - Purchase Order Management - Contact Management - Workflow Management - Purchase Order Management - Historical Reporting **Facility Management Platform Features** - Maintenance Planning - Move Management - Vendor Management - Service Request Portal - Reporting & Dashboards - Facility Document Storage - Mobile Field Access - Facility Asset Management - Task Management - Equipment Maintenance - Preventive Maintenance - Audit Management - Service Request Management - Asset Lifecycle Management - Parts Management - Visitor Management - Inspection Management - Workflow Management - Communication Management - Work Order Management - Equipment Management - Compliance Management - Space Management - Incident Management - Contract/License Management - Maintenance Management - Materials Management - Invoice Management - Fixed Asset Management - Document Management - Activity Dashboard - Historical Reporting - Calendar Management **Integration** - ERP - CAD & PLM - Accounting - Asset Accounting **Additional Functionality** - Monitoring - Barcode/Ticket Scanning - Audit Trail - Scheduling - Billing & Invoicing - Facility Scheduling - Inventory Tracking - Automated Scheduling - AI Copilot - Reporting & Statistics - Mobile Access - Alerts/Notifications - Cost Tracking - Generative AI - Maintenance Scheduling - Real-Time Data - Task Scheduling - API - Barcoding/RFID - Service History - Equipment Tracking - Third-Party Integrations - Asset Tracking - Document Storage - Multi-Location - GPS - Reminders - Customer Database - Customizable Forms - Customizable Fields - Warranty Tracking - Reporting/Analytics - Activity Tracking - Access Controls/Permissions - Data Import/Export - Inventory Control - Real-Time Notifications - Budgeting/Forecasting - AI Summarization - Chatbot - Resource Allocation - Downtime Tracking - Workflow Automation **Additional Functionality** - Customizable Forms - Checklists - Real-Time Data - Activity Tracking - Real-Time Notifications - Facility Scheduling - Status Tracking - API - Generative AI - Inventory Control - AI Copilot - Maintenance Scheduling - For Schools - Alerts/Notifications - Multi-Location - Access Controls/Permissions - Customizable Reports - Commercial Properties - Residential Properties - Data Import/Export - Audit Trail - Third-Party Integrations - Corrective and Preventive Actions (CAPA) - Reporting/Analytics - Billing & Invoicing **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration - Third-Party Integrations **Additional Functionality** - Workflow Management - Task Scheduling - AI/Machine Learning - Preventive Maintenance - Reporting & Statistics - Predictive Maintenance - Facility Management - Historical Reporting - Equipment Management - IT Asset Management - Mobile Access - Asset Lifecycle Management - Inspection Management - Work Order Management - Barcode/Ticket Scanning - Software License Management - Maintenance Scheduling - Purchase Order Management - Document Management - Asset Categorization - Maintenance Management - Compliance Management - Generative AI - Audit Management - IoT Device Management - Energy Management - AI Copilot - Fixed Asset Management - Parts Management - Utilization Reporting - Inventory Management - Real-Time Data - Data Import/Export - Alerts/Notifications - Depreciation Management - Contract/License Management - Task Management - Audit Trail - Customizable Reports - Disposal Management - Customizable Fields - Barcoding/RFID - Equipment Maintenance ## Top ServiceChannel Alternatives - [eMaint](https://www.g2.com/products/emaint/reviews) - 4.5/5.0 (291 reviews) - [Corrigo](https://www.g2.com/products/corrigo/reviews) - 4.5/5.0 (140 reviews) - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,542 reviews)