MSI has diligently worked to understand our business and assist in crafting solutions we can use to manage and grow our business. We have experienced measurable gains in efficiency and expense reduction. We are communicating with our customer base at every touch point that is already leading to additional unit and support sales. When we are in development, we are not gouged for additional funding over minor changes and revisions. When we have experienced minor system operating hiccups, MSI has responded near immediately and expedited all patches and fixes. Review collected by and hosted on G2.com.

I can honestly say nothing. We have other software vendors whom have shown themselves to be anything but a partner. They are a challenge to manage and I have never felt any sort of concurrency during planning, development, and implementation. The short comings I have felt with other software vendors has not ever been experienced with MSI. Review collected by and hosted on G2.com.

The appointment software and the ability to upload documents and files for use in the field. The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field.

not only this, but the ability to tie information to a customer and separate the information and categorize by client site has been incredibly helpful in streamlining all overall processes, while cutting out a large amount of extra time searching for additional information and documentation. Review collected by and hosted on G2.com.

The Calendar view, it loads slowly, and is incredibly difficult to look at for anything besides daily or weekly planning. Additionally, the filter used to filter techs via the schedule takes a fair amount of setting up to utilize correctly. from time to time there are minor errors, such as appointments not posting to the schedule, or appointments being copied, without an additional appointment being made. The filter that is currently utilized takes in consideration for teams, and skill specialties, but does not allow for utilization beyond that. This results in making it frustratingly difficult to look at certain field operatives on the schedule besides a one dimensional need. is it possible to include a way to filter techs similar to how you filter orders? Review collected by and hosted on G2.com.

Ease of use. The system is very intuative and self guiding in the use we use it for.

The fact that i can build my own inspections on demand is awesome. Review collected by and hosted on G2.com.

There really isnt anything i dis-like about the system.

I have been using the system now for over 3 years. Review collected by and hosted on G2.com.

They listen. It is shocking how rare that is in the software industry. The team at MSI doesn't try to reinvent your business to fit their software; instead, they work with the client to build a system that helps amplify the things you do well.

Their support and implementation team is hands-down the best group we have ever worked with, and I can not recommend them highly enough. Review collected by and hosted on G2.com.

Look, everyone wants to be the "honest" person that shares the bad equally with the good. It's an understandable compulsion because it makes you feel "fair," but sometimes people are just good at what they do, and they deserve all the credit in the world. Sometimes there isn't a bad thing to say - and that is the case with MSI.

I don't think you can do a system implementation without some issues or unexpected problems; it's just part of the process. We were not immune to this reality, and of course, there were challenges, but the MSI team never failed to address our concerns head-on, they never ducked a criticism, and they always lead us to a solution.

At the end of the day, what else can you ask? They are honest, they work hard, they move quickly and they get it right in the end. If you can check all those boxes, which MSI does, nothing else needs to be said. Review collected by and hosted on G2.com.

My favorite aspect of Service Pro is it's reliability. We dispatch hundreds of work orders per day to our technicians and each day we count on Service Pro to get them there. Day in and day out Service Pro provides an invaluable link from our back office to our field team and vice versa. Review collected by and hosted on G2.com.

I would like to be able to add .jpeg type images to work orders. We often need to enhance images taken in the field it is difficult to do that currently without losing image quality. Review collected by and hosted on G2.com.

Having a mobile platform for the technicians to enter information that feeds directly back into our accounting software. Review collected by and hosted on G2.com.

there are too many options for technicians to enters notes in various location. note or work completely information should only have 1 location. we may be able to turn this on or off with SPV10 Review collected by and hosted on G2.com.

It is very organized so I can quickly tell what step needs to be done next in regards to ordering parts. Review collected by and hosted on G2.com.

i am unable to cancel a quote - it just sits there, Review collected by and hosted on G2.com.

It was easy to implement and easy for our service employees to use. Customer support is top-notch! Review collected by and hosted on G2.com.

No dislikes - it does what we wanted it to do Review collected by and hosted on G2.com.

Asset tracking. We can easily determine the amount of revenue each piece we service is generating Review collected by and hosted on G2.com.

The contract section could be easier to use . Review collected by and hosted on G2.com.

Well thought out product with a variety of features that focus on key Field Service needs and processes . Review collected by and hosted on G2.com.

Only ask would be for a more automatic refrigerant tracking process and the ability to have multiple customer signatures "per Trip" as opposed to current "one per workorder" Review collected by and hosted on G2.com.