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22 Service Pro® Software Reviews
Overall Review Sentiment for Service Pro® Software
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Service Pro's biggest stregnth is the ability to design an inspection based on your needs. Too many applications try to use canned inspections for multiple industries, sorry, an A/C inspectin and Generator inspection are two very different procedures. With Service Pro, I can survey my team and we can all build an inspection which is a complete inspection. Review collected by and hosted on G2.com.
I would like to see Service Pro have a way to change color for failures on the inspections. Review collected by and hosted on G2.com.
The back-office scheduling tools are good Review collected by and hosted on G2.com.
The way that "inspections" are set up is super strange.
Some dependencies (like site addresses) are mandatory and critical but don't sync properly with our ERP.
It's tough to customize the interface (e.g., hide unused fields).
The "service request" feature is nearly unusable. There's no communication with the customer, the data doesn't display in the Customer Portal, and it's not available to query in BI.
The integration to our ERP (NetSuite) is rather clunky. Review collected by and hosted on G2.com.
I love the scheduling Aspects and How the field can commincate with the office and vise versa. Review collected by and hosted on G2.com.
The app for the field could be more user friendly and it freezes alot. Review collected by and hosted on G2.com.
Service Pro allowed us to have a more integrated system with scheduling and alerts, helping our overall process and flow. It also stored service reports, electronically giving us the ability to monitor work quickly and review easily. Review collected by and hosted on G2.com.
We have had issues getting upgrades that match up with previous capabilities and add more clicks It also appears to lower some visibility. Review collected by and hosted on G2.com.
The support and responsiveness of the MSI team and their ability to customize the application to fit our unique needs Review collected by and hosted on G2.com.
I cant say there is anything I dislike at this time Review collected by and hosted on G2.com.
When i need to find a contract for a site that a customer has multiple of them, I can go in the customer tab under the site. It has a link to the contract Review collected by and hosted on G2.com.
When searching in the contract tab it does not show the site. Review collected by and hosted on G2.com.
Everything seems to work well, any issues are handled promptly Review collected by and hosted on G2.com.
We have not had issues while using the product that could not be handled by support Review collected by and hosted on G2.com.
The ease of use is amazing. Even some of our not-so-good tech-savy service techs were able to pick up on it really fast. Review collected by and hosted on G2.com.
It would be nice to have a better search feature for inventory. Review collected by and hosted on G2.com.
Great ability to add and create flexible inspections for field technicians to use.
Full selection of API's make a variety of integrations possible
Regularly adding new features Review collected by and hosted on G2.com.
Not as suitable as some other products if looking for a comprehensive CAFM or ERP solution
More ability to perform more system tasks in bulk would be very advantageous Review collected by and hosted on G2.com.
The schedule! There are multiple filters to create a view for scheduling purposes so that you are only seeing the technicians in the area and the skill sets required to complete a work order. For example, I have 20+ technicians with different skill sets located all over New England and New York. I can filter the Tech Team which I have created by area such as CT, I can filter by skill set such as Ironer tech, and I can see the two technicians that would be the best option for that work order rather than having to look through all 20+ and try to recall who lives where and who has what skill. It makes scheduling so much more efficient. Review collected by and hosted on G2.com.
The only complaint I have is that when our technicians do not have cell service or have poor cell service, we get sync errors, and because of this, we don't always get the emailed reports from them which is a step in our invoicing process. We have, however, found a workaround to catch these missing reports, so they do get invoiced, but that again is the one complaint I have. Even with this minor issue, I still highly recommend Service Pro. Review collected by and hosted on G2.com.
