--- title: Service Pack for Agents Reviews meta\_title: 'Service Pack for Agents Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Service Pack for Agents works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Service Pack for Agents Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Service Pack for Agents but has limited features. Are you part of the Service Pack for Agents team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Find us on the Atlassian Marketplace 👉 https://marketplace.atlassian.com/apps/1212656 Incident Management may not be an open heart surgery, however it still requires a swift reaction. Promote smart agent work with Incident Manager and keep the focus not only on fast incident resolution but also a quality treatment. Deliver perfect service and become a pro at incident management. All possible with one add-on. How do you benefit? - Reduction of human error - Time-saving of all parties involved - Seamless clean-up of the ticket queue - Focus on incident resolution, no side-quests - Clear communication between service agents and developer teams - Provision of ongoing updates to participants Features include: - Merge requests (manually or with Rovo Agent’s help) - Incident Summary Panel - an easy overview of the issue - Bulk Actions: -- Commenting on linked issues -- Status changes -- Values updates -- Linking issues - Comments synchronization - Support for company- and team-managed projects This app solves JRACLOUD-3592. * * * Seller [Appsvio - Atlassian Marketplace Partner](https://www.g2.com/sellers/appsvio-atlassian-marketplace-partner) Discussions [Service Pack for Agents Community](https://www.g2.com/products/service-pack-for-agents/discuss) Languages Supported English Overview by Christopher Skoropada Show More ## Top-Rated Alternatives [ ![Okta](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Okta") Okta 4.5/5(1,366) ](https://www.g2.com/products/okta/reviews) [ ![Termius](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Termius") Termius 4.8/5(268) ](https://www.g2.com/products/termius/reviews) [ ![SAP Fiori](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Fiori") SAP Fiori 4.3/5(207) ](https://www.g2.com/products/sap-fiori/reviews) [ View All Alternatives ](https://www.g2.com/products/service-pack-for-agents/competitors/alternatives) ![Mayank A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank A.") MA Mayank A. Management Trainee Enterprise (\> 1000 emp.) 2/20/2024 "Clean Jira board to delete duplicate tickets" 5/5 What do you like best about Service Pack for Agents? If you have multiple duplicate issues in your Jira board then this tool can delete the duplicate tickets to clean your Jira board. Due to this , there is very minimum chances of conflicts in the team. This is very easy to implement in the Jira. The productivity and time also manage after iplementing this as team can follow single board to look for all issues. Review collected by and hosted on G2.com. What do you dislike about Service Pack for Agents? We can create a automated rule to discard the duplicate tickets but sometimes the subject line of tickets looks similar but actually they are for different issue or features so it discard the another 1 and manage only 1 ticket in the Jira board in that case we will have to either update the rule or add the Jira ticket manually in Jira board. Review collected by and hosted on G2.com. What problems is Service Pack for Agents solving and how is that benefiting you? IN my current project, we get the lots of tickets from the users around 60 ticket per hours so it was very difficult to manage all tickets and distribute it in the team later we analyzed that lots of tickets are duplicates or multiple team members working on the same kind of tickets at the same time so to resolve this issue and conflicts we integrated Issue Meger for Jira in our Jira board now the tickets count reduced from 60 to 45 per hours and there is no conflicts with the team as well. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ### There are not enough reviews of Service Pack for Agents for G2 to provide buying insight. 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