Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Total Implementation"
5/5
What do you like best about Service Optimizer 99+?

Powerful tool and customizable. For reports and daily work, it's a great support for us for managing area actuation. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

Maybe the time to have updated data due to time lapse calculation Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

We really appreciate your review. Having best-in-class and powerful tools certainly makes managing a complex supply chain much easier and efficient.

I would recommend that you work with your account manager to optimize the time lapse calculation issue.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Full picture of the supply chain status"
4/5
What do you like best about Service Optimizer 99+?

Many functionalities, smart reporting, complete integration with ERP system Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

Calculation timings could be improved in order to compare multiple scenarios at the same time Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

We appreciate your review and proud of our tool's ease-of-use. We are always working to improve our system's performance and help our customers optimize their setups. If you haven't already, please reach-out to your account manager and make sure your are on the most recent version. You can also work with our CX team to make sure performance tweaks are performed for your specific site and configuration. additionally, you can also join our ToolsGroup Community also to learn latest tips and techniques from the other sites and users.

Michela V.
MV
Michela V.
Supply Chain & Project Manager
Mid-Market (51-1000 emp.)
"Great Tool & Great Team"
4.5/5
What do you like best about Service Optimizer 99+?

- consultancy approach

- team availability

- scalability of the solution

- system computing power Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

- layout / user interface

- reporting system Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

Thank you for the great review. Managing a large number of SKU's, with a large number of suppliers is what we do best. We agree with your UX note and as we showcased at our recent ToolsGroup Engage customer events in Milwaukee, Milan and Barcelona, we are already working on a great update that will be out soon.

DB
Daniela B.
Mid-Market (51-1000 emp.)
"SO99+ for a better demand forecasting"
4/5
What do you like best about Service Optimizer 99+?

demand forecasting module

easy to use

versatile Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

not fully reflected demand driven approach

future order management

stock optimization logic Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

Thank you for leaving a great review for ToolsGroup! It's great to hear that our probabilistic demand forecasting is delivering such great value for you. We know that we can always improve and we're constantly working to do so. Please join our ToolsGroup Community if you haven't already.

Verified User in Packaging and Containers
UP
Verified User in Packaging and Containers
Mid-Market (51-1000 emp.)
"Software with a thousand innovative solutions!"
4/5
What do you like best about Service Optimizer 99+?

Team people, technology, customer care, scalability and engagement Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

Nothing, maybe would be interesting internal workshops to companies for different departments so as to collect many needs also and not only supply chain Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

Thank you for the great review. Along with our innovative solutions and technology, we agree, we have a great team in customer care and professional services.

You are absolutely right, Supply Chains affect many department in the company. The results you generate with our system can be extremely valuable for others, like the finance team for example. We encourage you to reach-out to your CX manager to discuss your thoughts and brainstorm solutions that can be used by other departments in your organization.

Ray B.
RB
Ray B.
Demand Planner
Enterprise (> 1000 emp.)
"Helpful in manufacturing"
4/5
What do you like best about Service Optimizer 99+?

SKU level detail in a complex environment Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

Access can be challenging, but it depends on your setup. Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

Thanks for the review. Managing complexity in your supply chain is what we do best.

Verified User in Logistics and Supply Chain
IL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"SO99+ for the win!"
4.5/5
What do you like best about Service Optimizer 99+?

All the information is easily accessible and the decisions that are prompted are pretty spot on. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

The learning curve, but you should expect that with any new tool. Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

Thanks for the great review! Please make sure to join our ToolsGroup Community, as well as sign up for our Academy to support your training needs. Please also watch for our upcoming release of our new UI, which is very much centered around further improving the user experience.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Great team to work with"
4/5
What do you like best about Service Optimizer 99+?

The tool is easy to use. The team at TG. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

The planning execution tool needs work. They are working on it Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup
Edit edit

We appreciate your review and yes, we are very proud of our team, their customer first approach, and our tool's ease-of-use.

JS
Jim S.
Consultant and Project Leader
Enterprise (> 1000 emp.)
"Demand & Inventory Planning with a good balance of configurable automation with manual controls"
5/5
What do you like best about Service Optimizer 99+?

1) SO99 takes your ERP demand, inventory, open POs, and master data and loads into a model which generates a forecast, stocking targets, and recommended POs. So it takes a lot of data and allows users to manage the model and outputs at whatever level of aggregation they want. 2) Configurations, settings, and overrides can easily be done at any level of aggregation. This streamlines the work of the demand and supply planners, allowing them to focus on exceptions and process improvement. 3) The stock optimization algorythm takes many inputs/variables into account -- creating a truly optimal solution for service and cost. 4) Data elements and variables can be maintained in your ERP or in SO99 (flexible control). 5) Great support team at ToolsGroup. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

1) While the internal reporting tool is really good, the data is somewhat siloed in the database. This makes it difficult to look at certain kinds of data together. For example looking at stock targets, proposals, historical demand and the forecast in the same view is not possible. (Or would require customization). 2) There are also a couple screens where the filtering is very limited, making it difficult to work on particular slices of business. 3) TG generally discourages users from creating and editing batch jobs since they are complicated. The downside of this is that you will need their help to make changes to your batch processes to align with changing business conditions/needs. Review collected by and hosted on G2.com.

Phil B.
PB
Phil B.
Senior Inventory Analyst
Mid-Market (51-1000 emp.)
"Excellent Tool for Planning, Managing, and Optimizing Inventory"
4.5/5
What do you like best about Service Optimizer 99+?

The Demand module is particularly helpful in managing the forecast across different regions. Ends the manual and haphazard process of managing forecasts in excel. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

Well-rounded knowledge of your own business is crucial for a successful implementation. As with most sophisticated pieces of software, once the tool is set up it can be difficult or time-consuming to make adjustments. Review collected by and hosted on G2.com.