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CI

Verified User in Information Services

Small-Business (50 or fewer emp.)

11/8/2023

"Proven, probabilistic, powerfully simple Supply Chain Planning solution"

5/5

What do you like best about Service Optimizer 99+?

The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

S&OP module is an add-on built using a very different tool. Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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Great review, thanks! We do appreciate your suggestions, I have submitted it to our Product Team and they let me know that they are well into a redesign now.

JF

James F.

Enterprise (> 1000 emp.)

5/19/2023

"With the right setup, S099+ is a powerful inventory manager"

4.5/5

What do you like best about Service Optimizer 99+?

Really makes it possible to manage inventory for thousands of SKUs across a hundred locations. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

You really need to understand how any customization affects inventory management.

The windows remote desktop-based application can be clunky. Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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Thanks for the great review. Managing a large number of SKU's, across a very complex network is what we do best. Understood on your UX note and as we showcased at our recent ToolsGroup Engage customer event, we are already working on a great update that will be out soon.

CM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

11/16/2023

"Easy to use"

5/5

What do you like best about Service Optimizer 99+?

A tool to engage Commercial and Supply Chain for a close colaboration and be aligned for common goals Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

To be much more modular based on the diferent tasks and functionalities Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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Thanks for the great review. Great suggestion - we are already working on modularizing our solutions and you will see that delivered in our future releases.

IM

Ignacio M.

Mid-Market (51-1000 emp.)

7/13/2023

"Daily user of SO99+"

4/5

What do you like best about Service Optimizer 99+?

The outputs obtained, in terms of stocks and product availability Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

the complexity for the entire integration between my ERP and SO99 Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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Thanks for your review and its great that you can make quick decision with the solution. Agree, depending on the sites technology stack, some integrations can be complicated, that is why we have our amazing PS team to support you.

UC

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

7/13/2023

"Reliable and robust planning"

5/5

What do you like best about Service Optimizer 99+?

That the system takes into account all environmental variables. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

It requires a lot of time and maintenance of the parameters, it would be ideal to be able to make massive loads of some parameters. Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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We certainly welcome your great review. Please do reach out to your Account Manager to explore the various mass-update options that are available and which best meets your needs. We have several standard imports to mass upload, or we can do more robust custom integration, as there are many options are available depending on the requirement and expectations.

CP

Chiara P.

Enterprise (> 1000 emp.)

7/24/2023

"Accurate and proactive forecast analysis"

5/5

What do you like best about Service Optimizer 99+?

Forecast error

Tunnel

Stock mix optimizazion Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

unit list price by area not b manageable by time

Promotion management Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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We really appreciate your review Chiara and leveraging the 'tunnel' is a feature many customers really find drives a lot of productivity.

UA

Verified User in Apparel & Fashion

Enterprise (> 1000 emp.)

5/17/2023

"Great demand & inventory forecast tool"

4/5

What do you like best about Service Optimizer 99+?

I like the visual aspect of demand forecasting in SO99+. It's helpful to see the demand history and how it compares/relates to the future forecast. The demand alerts help identify items that need my attention. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

It is sometimes challenging to influence the future demand forecast in a way that the item's history doesn't show. Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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Thank you for the positive review! We are happy you are seeing the strong benefits of our award winning demand planning & forecasting solutions.

We all know the current supply chain eco system is prone to disruption and we understand that historical demand pattern may not represent future forecast. Our advanced functionalities in forecasting such as Step functions, Sales Windows, and Causals can help address such situations. You can view training on these features in ToolsGroup Academy or work with you Account Manager to schedule a 1:1.

GL

Gabriel L.

Small-Business (50 or fewer emp.)

5/18/2023

"SO99 implementation Consultant"

4.5/5

What do you like best about Service Optimizer 99+?

I like the power forecasting engine. I also like the fact the it allows flexibility and can be a supportive tool for dirrent industries. Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

Bugs and the old inverface feel. It can be really unattractive for someone using it for the first time Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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Appreciate your great review and support Gabriel. Acknowledged on the interface notes and our Product Team is well into a redesign, which will be out before you know it. Customers that have seen our beta versions note it is very modern and is very much designed around user experience. Glad we can help you and your customers handle their complex supply chains.

CT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/3/2023

"Best of breed solution"

5/5

What do you like best about Service Optimizer 99+?

Easy to work with, results out of the box Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

I did not find anything so far I do dislike about the solution Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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We are very proud of our demand planning solution and ease of use. Thanks so much for your review.

UM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

6/23/2023

"effective, efficient program to optimize inventories"

5/5

What do you like best about Service Optimizer 99+?

in my experience is helpful to know which items and which quantities put in our stock Review collected by and hosted on G2.com.

What do you dislike about Service Optimizer 99+?

I think that make new reports is not very easy Review collected by and hosted on G2.com.

Response from Mark Gallant of Toolsgroup

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At the end of the day, Inventory optimization is what our solutions are all about. Do you have the right products, in the right quantities, at the right places, and at the right time for your customers. Thanks for your review glad you are leveraging our solution to solve your inventory challenges.