--- title: Service Optimizer 99+ Reviews meta\_title: 'Service Optimizer 99+ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how Service Optimizer 99+ works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 49 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Service Optimizer 99+ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Service Optimizer 99+ but has limited features. Are you part of the Service Optimizer 99+ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SO99+ provides the AI-powered dynamic supply chain planning capabilities that allow customers to navigate uncertainty and make better decisions faster. By leveraging automation and employing powerful statistical, optimizing, and heuristic algorithms – including self-adaptive, frequency-based probabilistic forecasting and multi-echelon inventory optimization – this planning suite optimizes and positions on-hand inventory to best fulfill demand, reducing working capital investments while increasing service levels and profitability. Solutions include: - Demand Forecasting & Planning - Demand Sensing - Promotion Management - Inventory Optimization - Allocation & Replenishment - Production & Capacity Planning - Sales & Operations Planning * * * Seller [ToolsGroup B.V.](https://www.g2.com/sellers/toolsgroup-b-v) Discussions [Service Optimizer 99+ Community](https://www.g2.com/products/service-optimizer-99/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type All-in-One Overview by Mark Gallant Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/service-optimizer-99/pricing) ## Top-Rated Alternatives [ ![SAP Integrated Business Planning](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Integrated Business Planning") SAP Integrated Business Planning 4.3/5(299) ](https://www.g2.com/products/sap-integrated-business-planning/reviews) [ ![Anaplan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anaplan") Anaplan 4.6/5(462) ](https://www.g2.com/products/anaplan/reviews) [ ![Coupa](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Coupa") Coupa 4.2/5(569) ](https://www.g2.com/products/coupa-software-coupa/reviews) [ View All Alternatives ](https://www.g2.com/products/service-optimizer-99/competitors/alternatives) ## User Insights Average based on 49 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") CI Verified User in Information Services Small-Business (50 or fewer emp.) 11/8/2023 "Proven, probabilistic, powerfully simple Supply Chain Planning solution" 5/5 What do you like best about Service Optimizer 99+? The focus is on planning rather than choosing algorithms. It handles forecasting, inventory planning, and supply planning automatically. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? S&OP module is an add-on built using a very different tool. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? At the start of each day, the solution specifies how much and when to order and transfer material, taking into consideration the inventory policies and the probabilistic forecast. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8843361/official_response/edit) Great review, thanks! We do appreciate your suggestions, I have submitted it to our Product Team and they let me know that they are well into a redesign now. Validated ReviewerIncentivizedSource: Seller invite JF James F. Enterprise (\> 1000 emp.) 5/19/2023 "With the right setup, S099+ is a powerful inventory manager" 4.5/5 What do you like best about Service Optimizer 99+? Really makes it possible to manage inventory for thousands of SKUs across a hundred locations. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? You really need to understand how any customization affects inventory management. The windows remote desktop-based application can be clunky. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Our primary purpose is to provide a wide and deep portfolio of tires to our customers throughout the United States. S099+ enables us to efficiently manage that portfolio. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8118331/official_response/edit) Thanks for the great review. Managing a large number of SKU's, across a very complex network is what we do best. Understood on your UX note and as we showcased at our recent ToolsGroup Engage customer event, we are already working on a great update that will be out soon. Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") CM Verified User in Manufacturing Mid-Market (51-1000 emp.) 11/16/2023 "Easy to use" 5/5 What do you like best about Service Optimizer 99+? A tool to engage Commercial and Supply Chain for a close colaboration and be aligned for common goals Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? To be much more modular based on the diferent tasks and functionalities Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? To reduce costs such as inventory carrying , obsolescence and extra transport Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8887846/official_response/edit) Thanks for the great review. Great suggestion - we are already working on modularizing our solutions and you will see that delivered in our future releases. Validated ReviewerIncentivizedSource: Seller invite IM Ignacio M. Mid-Market (51-1000 emp.) 7/13/2023 "Daily user of SO99+" 4/5 What do you like best about Service Optimizer 99+? The outputs obtained, in terms of stocks and product availability Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? the complexity for the entire integration between my ERP and SO99 Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Quick decision on what to produce and when Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8314675/official_response/edit) Thanks for your review and its great that you can make quick decision with the solution. Agree, depending on the sites technology stack, some integrations can be complicated, that is why we have our amazing PS team to support you. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 7/13/2023 "Reliable and robust planning" 5/5 What do you like best about Service Optimizer 99+? That the system takes into account all environmental variables. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? It requires a lot of time and maintenance of the parameters, it would be ideal to be able to make massive loads of some parameters. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? I do all the planning for the 3 different factories with SO99 and it helps me to replan quickly and also to check the out-of-stock references and replenish stocks. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8316334/official_response/edit) We certainly welcome your great review. Please do reach out to your Account Manager to explore the various mass-update options that are available and which best meets your needs. We have several standard imports to mass upload, or we can do more robust custom integration, as there are many options are available depending on the requirement and expectations. Current UserValidated ReviewerIncentivizedSource: Seller invite CP Chiara P. Enterprise (\> 1000 emp.) 7/24/2023 "Accurate and proactive forecast analysis" 5/5 What do you like best about Service Optimizer 99+? Forecast error Tunnel Stock mix optimizazion Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? unit list price by area not b manageable by time Promotion management Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Forecast scenario Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8350213/official_response/edit) We really appreciate your review Chiara and leveraging the 'tunnel' is a feature many customers really find drives a lot of productivity. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Enterprise (\> 1000 emp.) 5/17/2023 "Great demand & inventory forecast tool" 4/5 What do you like best about Service Optimizer 99+? I like the visual aspect of demand forecasting in SO99+. It's helpful to see the demand history and how it compares/relates to the future forecast. The demand alerts help identify items that need my attention. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? It is sometimes challenging to influence the future demand forecast in a way that the item's history doesn't show. Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? SO99+ is helping us forecast a size-intensive product line with seasonality variations. The future forecast recommendations in SO99+ help to plan our sales plans & inventory purchases. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8101431/official_response/edit) Thank you for the positive review! We are happy you are seeing the strong benefits of our award winning demand planning & forecasting solutions. We all know the current supply chain eco system is prone to disruption and we understand that historical demand pattern may not represent future forecast. Our advanced functionalities in forecasting such as Step functions, Sales Windows, and Causals can help address such situations. You can view training on these features in ToolsGroup Academy or work with you Account Manager to schedule a 1:1. Current UserValidated ReviewerIncentivizedSource: Seller invite GL Gabriel L. Small-Business (50 or fewer emp.) 5/18/2023 "SO99 implementation Consultant" 4.5/5 What do you like best about Service Optimizer 99+? I like the power forecasting engine. I also like the fact the it allows flexibility and can be a supportive tool for dirrent industries. Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? Bugs and the old inverface feel. It can be really unattractive for someone using it for the first time Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? SO99 solves complex supply chain issues across differnt customers I am workign with. Firstly with the power forecasting output. It also give the user the structure of a workflow and it support internal business operations. Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8106673/official_response/edit) Appreciate your great review and support Gabriel. Acknowledged on the interface notes and our Product Team is well into a redesign, which will be out before you know it. Customers that have seen our beta versions note it is very modern and is very much designed around user experience. Glad we can help you and your customers handle their complex supply chains. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Small-Business (50 or fewer emp.) 11/3/2023 "Best of breed solution" 5/5 What do you like best about Service Optimizer 99+? Easy to work with, results out of the box Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? I did not find anything so far I do dislike about the solution Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? Mostly Demand planning pbs with our customers Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8733144/official_response/edit) We are very proud of our demand planning solution and ease of use. Thanks so much for your review. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Mid-Market (51-1000 emp.) 6/23/2023 "effective, efficient program to optimize inventories" 5/5 What do you like best about Service Optimizer 99+? in my experience is helpful to know which items and which quantities put in our stock Review collected by and hosted on G2.com. What do you dislike about Service Optimizer 99+? I think that make new reports is not very easy Review collected by and hosted on G2.com. What problems is Service Optimizer 99+ solving and how is that benefiting you? So99 solve the stock isuees: we know which items we have to stock with optimization and which order only if requested Review collected by and hosted on G2.com. Show More Response from Mark Gallant of Toolsgroup [Editedit](https://www.g2.com/survey_responses/service-optimizer-99-review-8249742/official_response/edit) At the end of the day, Inventory optimization is what our solutions are all about. Do you have the right products, in the right quantities, at the right places, and at the right time for your customers. Thanks for your review glad you are leveraging our solution to solve your inventory challenges. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Service Optimizer 99+? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Optimizer 99+ ](https://www.g2.com/products/service-optimizer-99/discussions/new) GU Guest User What is Service Optimizer 99+ used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-service-optimizer-99-used-for) [ View all Discussions ](https://www.g2.com/products/service-optimizer-99/discuss) ## Pricing Options Pricing provided by Toolsgroup. ### ToolsGroup SO99+ $-$$$$ [ View More Pricing Information ](https://www.g2.com/products/service-optimizer-99/pricing) Service Optimizer 99+ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0d6ccf428616c2b6e15d4988148712b/sap-integrated-business-planning.png "Product Avatar Image") SAP Integrated Business... 4.3/5(299) [ Compare Now ](https://www.g2.com/compare/sap-integrated-business-planning-vs-service-optimizer-99) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bdd389537278925fc22650827d798517/relex-solutions-relex.jpg "Product Avatar Image") RELEX Solutions 4.6/5(21) [ Compare Now ](https://www.g2.com/compare/relex-solutions-relex-vs-service-optimizer-99) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_58f457a193bfbf123c6bf19c16dfa882/blue-yonder-demand-planning.png "Product Avatar Image") Blue Yonder Demand Planning 4.1/5(30) [ Compare Now ](https://www.g2.com/compare/blue-yonder-demand-planning-vs-service-optimizer-99) ##### ##### Service Optimizer 99+ Features Analytics Demand Forecasting Business Reporting - Supply Chain Planning Reporting Warehouse Management Sales and Operations Planning - Supply Chain Planning Production Planning - Supply Chain Planning Collaborate Optimization Collaboration Integrations Multiple users Forecast collaboration [ View More Features ](https://www.g2.com/products/service-optimizer-99/features) ##### Categories on G2 [Inventory Control](https://www.g2.com/categories/inventory-control-software)[Sales & Ops Planning](https://www.g2.com/categories/sales-ops-planning)[Supply Chain Planning](https://www.g2.com/categories/supply-chain-planning) [Inventory Control](https://www.g2.com/categories/inventory-control-software)[Sales & Ops Planning](https://www.g2.com/categories/sales-ops-planning)[Supply Chain Planning](https://www.g2.com/categories/supply-chain-planning)[Demand Planning](https://www.g2.com/categories/demand-planning) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated asset tracking solutions with barcode/RFID support](https://www.g2.com/discussions/top-rated-asset-tracking-solutions-with-barcode-rfid-support)[Top tools for analyzing customer and employee feedback data](https://www.g2.com/discussions/what-are-the-top-tools-for-analyzing-customer-and-employee-feedback-data)[Which live commerce solutions let retailers enable viewer engagement without expensive manual workarounds that add operational overhead at scale?](https://www.g2.com/discussions/which-live-commerce-solutions-let-retailers-enable-viewer-engagement-without-expensive-manual-workarounds-that-add-operational-overhead-at-scale) [Starting a podcast and not sure whether Audacity or GarageBand is the better starting point, what do people actually end up sticking with once they get serious about audio quality?](https://www.g2.com/discussions/starting-a-podcast-and-not-sure-whether-audacity-or-garageband-is-the-better-starting-point-what-do-people-actually-end-up-sticking-with-once-they-get-serious-about-audio-quality)[What platform integrates remote desktop with ITSM systems?](https://www.g2.com/discussions/what-platform-integrates-remote-desktop-with-itsm-systems)[Pros and Cons Details](https://www.g2.com/products/service-optimizer-99/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)