I enjoy the simplicity behind Service Fusion's invoicing and customer scheduling. It makes the process of scheduling a time to meet a customer and billing after a repair is made seamless. Our techs can now finalize, collect payment, and email a receipt within just a few moments.This is all completed from either a desktop or our techs mobile devices. Another great attribute is the ability to upload our pricing books to quickly create and complete invoices. Prior to Service Fusion our business operated using carbon copy documents and physical paper copies of all invoices and new/ recurring customer documents. This process was not only time consuming but difficult to keep neatly filed and easy to find. Service Fusion allows the quick simple lookup of all customers and work orders. This not only allows our company to save money on the time and materials needed to operate, but allows our techs to be more efficient on the job. Review collected by and hosted on G2.com.

I dislike the mobile app at times. Sometimes the invoice options screen fails to load upon finalizing the invoice, which delays emailing the customer their receipt. Review collected by and hosted on G2.com.

The efficiency and speed of making an appointment. Just started using it the last two months. It is organized and easy to learn. Review collected by and hosted on G2.com.

I have been having trouble clearing "requires follow-up" status from customer jobs. I don't see how I could utilize Service Fusion for label mail outs. I would suggest some changes in dispatch map flags also. I would like an easier way to text customers. Most don't want emails, they prefer texts. I wish there were more choices for reports about jobs. Review collected by and hosted on G2.com.

We run an Electrical Home Service business and we have unique needs based on having Branches in more than one city. We have been able to utilize that software easily and have been happy with the overall performance of the dispatching. Review collected by and hosted on G2.com.

I have a few dislike but based on value I am willing to overlook them on a whole level. Some of the reporting options are not ideal. We have had some problems with turning over from Quickbooks desktop to online and it's been a bit of a process and still have some issues that remain unresolved. Review collected by and hosted on G2.com.

I like that we can schedule our techs on the jobs and they can see them ahead of time. I am able to add their pay in the system and just pull a report everyday payday. Review collected by and hosted on G2.com.

The only thing I can think of right now is there is no way to hid the techs that no longer work for us. We have people leaving all the time and they just are marked inactive but you still see them on the main list of techs. Wish there was a way to hid them. Review collected by and hosted on G2.com.

I find the job tracking and ability to make estimates for my customers very helpful. I also like how easy it is to convert estimates to jobs. I also use the calendar every day to see whats going on. Review collected by and hosted on G2.com.

The inventory tracking and management isn't the best. It works, but I would prefer more control over things. Also sending multiple invoices at once isn't an option, so resending past due is time consuming. Review collected by and hosted on G2.com.

The dispatch grid is the best. Bottom line. Build a job and slide to assign. The ease of this feature saves so much time and headaches. I would also like to point out the after sale assistance! The help team is outstanding! They will not let you down! The turn around time is very very acceptable. You get screen shots and step by step instruction to make sure your problem is solved. Review collected by and hosted on G2.com.

The inventory system could possibly be better. Possibly a better drop down? It may be there but we are about 1 week into this and haven't seen how to do this a little easier. The instructional videos are pretty hard to watch. Not sure if it woud be possible to breal them don into smaller subsets of instruction? The narrartor is pretty monotone and caugt myself spacing out while trying to watch the videos!! If you can improve that, it would really go a long way. Review collected by and hosted on G2.com.

tracking jobs from estimate to completion Review collected by and hosted on G2.com.

too new yet to find too many issues. A lot to learn Review collected by and hosted on G2.com.

The ease of use. All of the features such as communications with others and facilitating clients as well as workers Review collected by and hosted on G2.com.

Haven’t found anything I don’t like yet. The System seems flawless to me Review collected by and hosted on G2.com.

I love the fact that this dispatching system is everything in one, whether it comes to dispatching, estimating, accounting, inventory and organizing your customers it's all in one spot that the company can become transparent with everyone working in the office. Review collected by and hosted on G2.com.

It was over whelming at the beginning trying to set everything up, could have used more time with our rep at first.

I'm not a big fan of the calendar as it gets to be a little overwhelming to look at. Review collected by and hosted on G2.com.

The office system is seamless and scheduling is easy to do. Review collected by and hosted on G2.com.

The tech app can freeze and not work correctly sometimes making them take longer on a call. Review collected by and hosted on G2.com.