Parmod A.
PA
Parmod A.
Manager Sales (Enterprise) - South India
Mid-Market (51-1000 emp.)
"Best tool to enhance customer experience"
4.5/5
What do you like best about Service Fusion?

Less errors while creating estimates, invoices and getting them Aligned with customer profiles Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Nothing specific to dislike I found in the product Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Thank you so much for the review!

Verified User in Graphic Design
UG
Verified User in Graphic Design
Small-Business (50 or fewer emp.)
"A great tool"
4/5
What do you like best about Service Fusion?

Service fusion provides variety of new features that are very useful for everyone who is trying to manage their business. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The user interface is good but can be more refined and better Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Thank you for your review! We have plans to improve our user interface in the near future. Stay tuned!

Aryan G.
AG
Aryan G.
Small-Business (50 or fewer emp.)
"Made scheduling more efficient"
4.5/5
What do you like best about Service Fusion?

Service Fusion provides a very wide range of tools that helps a lot in scheduling, invoicing and inventory management. It has been very helpful to me due to its excellent dispatch features. The customer service is one of the best i have seen! Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Service Fusion has been overall very helpful. One thing I'd like to recommend is to lower the prices as it is jot feasible for small startups. Auto response in support can also see some improvement is quality. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

We appreciate you taking time to leave us a review. Hearing our platform is helping you save time and that our Customer Service Team is the best feedback! We hope you love the improvements coming to the platform in the following months.

Amanda S.
AS
Amanda S.
Ice-O-Matic Distributor of Louisiana
Small-Business (50 or fewer emp.)
"Works hand in hand with Quickbooks Enterprise"
5/5
What do you like best about Service Fusion?

It is very user-friendly. It is also effortless to customize it to fit your company's needs. The search bar at the top has to be my favorite thing, type in whatever info you have, and it searches EVERYTHING! Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The app to use on tablets and phone is very limited in what it can do. My company was hoping it would cut down on the techs calling the office so much but the things they call for (PO's, Emailing Invoices, etc) you can not do from the app. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

We are so glad Service Fusion has been a good fit for your company!

HALEY H.
HH
HALEY H.
General Manager
Small-Business (50 or fewer emp.)
"Awesome Service at the Right Price"
5/5
What do you like best about Service Fusion?

Such great support and SO many functions. I have used other software that charges for all these services that SF includes in their package. It has excellent Dispatch features, and Customer info has many things you can add, Quickbooks Integration and Custom Templates. The customer service is also fantastic. My questions are always answered very quickly. One of the best parts of using Service Fusion is its great price. You get so much value for their straightforward pricing. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Sometimes in the field, the usability and slower download speeds of the app are hard to learn. Mobile devices' functionality could be slightly simpler as it can be harder for older techs to understand. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

So excited to hear Service Fusion is the best for your business! Our team will love to hear the feedback you've given. Thank you for being a loyal customer!

Mario D.
MD
Mario D.
project manager
Small-Business (50 or fewer emp.)
"Better than pen and paper"
1/5
What do you like best about Service Fusion?

To start with, they don't require a long commitment to try the software, it is priced per company rather than per user. The initial integration with QuickBooks Desktop was easy to set up. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Where do I start? Past the initial set up it feels like the development team does not listen to its users and it is full of half baked features that do not work. To make matters worse, they seem to introduce more half baked features to look good on a cut sheet. As a long term user of the platform, when we signed up, it was far better than many of its competitors, based on the sell sheet, but the improvements are very few, even ones that could be easily implemented. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

We understand your concerns. We are excited for the future improvements the product and development team have been working on for the modernization and innovation of our software.

PARESH P.
PP
PARESH P.
Senior Enterprise Account Executive
Small-Business (50 or fewer emp.)
"No a service oriented software company"
1/5
What do you like best about Service Fusion?

The UI was ok, however navigating was tedious and the software was priced high for a small start up. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

We purchased a business that was using SF and we were excited to get started. However our welcome was "we need your credit card..." Not Welcome, let's set up a call and walk you through our platform. Support auto response was quick but send irrelevant information. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

We are sorry to hear you did not enjoy your experience using Service Fusion. Our team would be happy to set up time for a demo if you are still interested!

Alex S.
AS
Alex S.
Small-Business (50 or fewer emp.)
"Very good and very annoying at the same time"
3/5
What do you like best about Service Fusion?

The fact that you can charge a job without creating an invoice Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

I use it on my phone. The desktop version.

And the issue I am having is when a message comes on the "x" to turn it off does not fit on the screen and so I cannot use it when there is a message like this one for a review. I also cannot logout bwcausw the emblem I need to click is not fitting on ghe screen so I cannot access account settings through my mobile device. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

Thank you for your feedback. The desktop version is not optimized for mobile. Please use the mobile version to prevent this issue from happening!

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Service fusion - A review"
4.5/5
What do you like best about Service Fusion?

I like service fusion's features and their great user interface. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

So far i have nothing to note anything negative to dislike Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

So glad to hear FusionPay has been a good solution for your business at Service Fusion!

YF
yidel f.
Small-Business (50 or fewer emp.)
"streamlined our business"
5/5
What do you like best about Service Fusion?

That we can add multiple customers effortlessly and smoothly

it feels so simple, and the platform is designed so simply that everybody in the office can easily understand it Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

well it would be helpfull if the app would be so much faster and a new design wouldnt hurt either Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

We are happy to hear Service Fusion is an easy addition to your business. Stay tuned for exciting updates about the mobile app in the coming months!