Edit

HB

Henry B.

Digital Media Services: Digital Media Specialist

Enterprise (> 1000 emp.)

2/9/2024

"Great Customer Service"

4/5

What do you like best about Service Fusion?

I feel like it is easy to navigate and relatively user-friendly. Customer service support is very, very helpful. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

While I still have more to learn, the software still feels like it is improving too. Customer service has been there to help through the learning stage. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Thank you for the kind words regarding our Support Team! They work extremely hard to ensure our customers have all they need to be successful with our software.

LW

Lucinda W.

Owner

Small-Business (50 or fewer emp.)

5/23/2023

"Hands down the best scheduling platform for service-based businesses"

5/5

What do you like best about Service Fusion?

The week grid view is the page we stay on 90% of the day. We can easily see the schedule for all cleaners for the whole week. Changes, additions, and moving clients are a breeze! Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The data connection to financial software like QuickBooks is flawed, so I haven't connected them. Other users have shared the same thing. So is it's connection through APIs to credit card processors... Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Because we can so easily see the entire week's schedule for all cleaners, scheduling a new client is easy. We used google calendars before (with only 3-4 cleaners' schedules to manage) and it took 4 times as long to decipher where in the schedule we'd have openings. Also, the employee side app is SO helpful to manage and track our cleaners, they use it to clock in/out, see their schedules in the future, see notes the office manager makes for the client's home. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Wow, so excited to hear how well Service Fusion is working for your business!

RC

Riya C.

Accountant

Small-Business (50 or fewer emp.)

2/8/2024

"Great tool to streamline your business"

4/5

What do you like best about Service Fusion?

It's so easy to create invoice and send payment reminders. It's like getting a really good deal in such price. It is also easy to integrate and implement. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Don't seem to get regular updates in the software with the dynamic business environment. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Thank you for leaving us a review! We have many enhancements planned on our 2024 that we are excited to share with our customers soon. Also, we release small enhancements and resolutions once a month!

TC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

2/8/2024

"Service Fusion - review"

4.5/5

What do you like best about Service Fusion?

I like the automation they provide for example automatic task scheduling. dispatching which helps in saving time and andy human mistakes.

other things are like scalability and can be used from anywhere and better customer support. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

I think the configuration for the beginner is a bit difficult and I believe that is already getting improved another thing is the price consideration which is high when compared to other competitor Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Thank you for leaving us feedback! We expect the modernization efforts and the improvements we are making to the implementation process to be very beneficial to beginners.

DP

Devi Prasad P.

Customer Success Manager

Mid-Market (51-1000 emp.)

2/15/2024

"Review of Service Fusion"

4.5/5

What do you like best about Service Fusion?

Service fusion helps in managing customer and leads to sales increase and revenue increaase Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Service fusion is not cost effective and this gives competitor a good chance to come into market Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Thank you for your review. We are glad you are satisfied with Service Fusion's data management and payment processing capabilities!

AW

Amber W.

Construction

Small-Business (50 or fewer emp.)

9/5/2023

"Functional, but not for us"

2/5

What do you like best about Service Fusion?

Service fusion is easy to navigate through for the most part if you're familiar with dispatching software. Easy to set up employee/tech profiles as well as customer profiles. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The training/integration on Service Fusions part. You have to self train by watching videos provided in the portal. This is not ideal if you are a small business and do not have a team dedicated to train your techs in the software. We would've preferred a better training option for us personally once we signed the contract. The software it's self isn't bad, it like any other software such as Field Edge, etc. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Thank you for your honest feedback. We are sorry you had this experience with Service Fusion. Our implementation process involves video, to provide foundational knowledge, and 1:1 sessions, to provide personalized recommendations for the software and workflows. Both are necessary to gain a full understanding of the software. We also provide live trainings Monday - Thursday in case you need further training for you or your staff.

NP

Nikole P.

Operations Manager

Small-Business (50 or fewer emp.)

5/26/2023

"Efficient and Easy to Use"

5/5

What do you like best about Service Fusion?

Scheduling is easy and a much needed improvement from my previous clunky software. You can easily drag and drop on the dispatch page or add service dates on the job screen. Invoicing is simple and completely customizable for your needs. So far, very happy! Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Although scheduling is a strong point, I also feel like there could be improvements for the 'multiple day' feature as well as adding additional site visits. It would be nice to select which dates the tech will be going back instead of only allowing one day at a time. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

We appreciate your honest feedback! The multi-day feature is a common request and we will be addressing it with our modernization project in the coming months.

HB

Heather B.

Small-Business (50 or fewer emp.)

6/1/2023

"With very little training, Service Fusion was comprehensive and easy to navigate."

4.5/5

What do you like best about Service Fusion?

The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nick name to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we don't use. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Taking your business from pen and paper to electronic is a daunting task. We are thrilled to hear Service Fusion made that transition easy for you!

Regarding your question about fields, Service Fusion has private and public notes you could use depending on if you need the tech to see the information or not. You also have the ability to create customer custom fields. It might be worthwhile to reach out to support so they can take a look at your specific use case.

SB

Sushil B.

Technical Lead

Mid-Market (51-1000 emp.)

2/15/2024

"Service fusion"

5/5

What do you like best about Service Fusion?

Responsive from support, easy to use and management Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Nothing as of now, it all is a nice product Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

We are happy to hear you are enjoying your experience with Service Fusion!

ZW

Zachary W.

Account Executive

Small-Business (50 or fewer emp.)

2/8/2024

"I didn't get to use it much, but my experience was great for my duties."

2.5/5

What do you like best about Service Fusion?

Ease of use and device compatibility. Works great. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Not much to say. I didn't use it in many different ways to have anything to dislike. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

edit

Thanks for leaving us a review!