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UC

Verified User in Computer Hardware

Small-Business (50 or fewer emp.)

4/13/2024

"Excellent field service management software"

4.5/5

What do you like best about Service Fusion?

Service fusion is not only a powerful field service management software, but also good for invoicing and payments, customer management.

The field staff just love the intuitive user interface as it is so easy to navigate without having to spend our time learning the software.

The work of field staff is so simplified that its all "paperless" with exceptional efficiency and automat Capabilities. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Not very much ! The customer support team are very supportive with quick turn around time.

Nothing that i dislike as of now Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

When the foeld staff is dispatched as per the customer request, the automated notifications can be set for the same as the job progresses, They have got great mobile app that can provide all the information they need at their finger tipsI really appreciate the fact that service fusion is highly configurable. For example, if you dont want to send the notifications to your customers and want to just send the selected ones like a statuses during the process, its is configurable.

Overall, it serves all our business needs. The experience with service fushion's support has been phenomenal and they are available whenever we need, they helped us get one of the report customised and they quickly solved our problem by making the requested enhancements.

With such quick turnaround to customers problems, i was amazed how proactive they are to customers. Review collected by and hosted on G2.com.

MS

Md S.

Test Secialist

Mid-Market (51-1000 emp.)

3/2/2024

"A universal tool to increase productivity"

4.5/5

What do you like best about Service Fusion?

Service Fusion provides overall complete structure to increase productivity. I like much about HVAC business management. It helped us a lot to streamline the scheduled part of the business. In turn it has raised the business and increase the profit in our project. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Everything in Service Fusion has benefitted a lot. But one thing has not added in some part of the business. We were unable to distinguish in VIP and contract or 3rd party customers. Also in that gesture we should be able to highlight customer support and get help in that matter. Review collected by and hosted on G2.com.

EB

Ephraim B.

Chief Operations Officer

Small-Business (50 or fewer emp.)

6/6/2024

"We have spent way to much time in implementation and data input."

3/5

What do you like best about Service Fusion?

It is very nice for invocing. Good quality information tracking. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

No Live pricing model. No option for AR/AP aging reporting in the software. No live data integration for material data input. Review collected by and hosted on G2.com.

AS

Ashly S.

Small-Business (50 or fewer emp.)

10/12/2023

"Great Program!"

5/5

What do you like best about Service Fusion?

Its easy to use! The set up was even easier. They are able to integrate all your customers and their info easily. There are so many features that service fusion has. Its so personalizable to your likings. Customer support is easy to reach as well. They are very repsonsive over email as well as over the phone. We use this program for our every day operation and its has helped our company in so many ways. I recommend this program to everyone Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

I wish service fusion made keeping up with maintences a little bit easier Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

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Your feedback is so valuable to us! Thank you so much for taking the time to write us a review.

HV

Heather V.

Small-Business (50 or fewer emp.)

12/6/2023

"Helps me do my job efficiently"

4/5

What do you like best about Service Fusion?

The workorder/ calendar set up is easy to use Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The search function. I often have trouble finding what I'm looking for, and have to search multiple ways. Also, my technicians HATE the app. It is very cumbersome to use. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Automoated invoicing is helping us not lose out on money owed. We have it set up to auto send invoices when we invoice out a job. I wish there was a way to opt NOT to auto send on certain jobs. Sometimes the customer does not owe yet, or I need to send the invoice from a different template, and then I end up sending them double invoices. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

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Thank you so much for your feedback. Service Fusion has big plans of improvement for both the search function and mobile app in the new year. Stay tuned for updates!

SS

Sarhan S.

Digital Marketing Executive

Mid-Market (51-1000 emp.)

2/15/2024

"Overall Good Experience"

4.5/5

What do you like best about Service Fusion?

I like the features such as Scheduling appointments with applicants and engineers, and send reminders, Sending technicians to selected areas based on their skills and availability also it was easy to use. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

When multiple engineers are assigned to a project, users report challenges when they see real-time updates on the calendar homepage. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

Information such as customer profiles, business profiles, and service histories can be scattered across platforms, hindering communication and collaboration. Service Fusion provides a central location, ensuring everyone has access to the latest information, and improves communication with team. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

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We are glad to hear Service Fusion is helping to streamline your business. Thank you for your review!

HS

Hrithik S.

Associate

Small-Business (50 or fewer emp.)

2/12/2024

"Service Fusion is a Management Platform for trades"

4/5

What do you like best about Service Fusion?

It provides all the services which are related for commercial trades

It helps in HVAC, Plumbing, etc. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

If we want to upgrade the plan from our existing plan then they do not provide any adjustments additional off for existing membership price Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

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Thank you so much for taking the time to leave us a review!

RM

Rakshita M.

Associate Software Engineer

Small-Business (50 or fewer emp.)

2/14/2024

"ServiceFusion is super awesome"

4.5/5

What do you like best about Service Fusion?

It helps user to track usage for trades and it is the right choice for managing customers Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Even if we want to upgrade our plan from low to high it doesnt take current price so not worth to upgrade if you are having any plan its better to use when we dont have any plan Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

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Thank you for leaving us a review!

UF

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

2/8/2024

"Great for field service management"

4/5

What do you like best about Service Fusion?

- Ease of setting it up

- Easy to use and learn. In short, good UX

- Integration with Quick Books

- Accessible customer support team and quick response Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

- Expensive pricing

- UI lag (slow sometimes)

- Initial onboarding is bit difficult and can be simplified and made better. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

It helped us achieve the operational efficiency. Over the other softwares, this one is quite easy to use. So, post onboarding it's smooth experience to work with this software. Our staff on the road requires minimal attention to take any action which is a great balance between using a software and completing the operations as well. Review collected by and hosted on G2.com.

Response from Melanie Wright of Service Fusion

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We are happy to hear our software has helped you to achieve operational efficiency. We are in the process of making improvements to our onboarding experience for our users as well as making updates to the back office to allow for a better user experience.

RF

Ruby Steffi F.

System Engineer

Mid-Market (51-1000 emp.)

3/21/2024

"Service management software"

4/5

What do you like best about Service Fusion?

User friendly interface, easy to navigate interface which reduce the learning curve for new users Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Customer service needs to be improved, which is the only dislike about service fusion Review collected by and hosted on G2.com.