UR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

9/20/2019

"I think has a lot of great features but could use a few fixes in my opinion. "

2/5

What do you like best about Service Fusion?

I like that you can take pictures within the job. I also like that you can look up past and future jobs. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

I don’t like the confusion with starting job and arrived at Job. I feel like I see many mistakes with techs hours Review collected by and hosted on G2.com.

Recommendations to others considering Service Fusion:

My advice to anyone looking to use Service Fusion is to really take the time to learn the software and everything it has to offer. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

I like that I can see what techs are at what job. I like that tenants are notified by text message when the tech is in route to their home. Review collected by and hosted on G2.com.

SK

SAM K.

OFFICE ADMIN

Small-Business (50 or fewer emp.)

8/19/2019

"GABEL REVIEW"

2.5/5

What do you like best about Service Fusion?

-ease of finding jobs, history

-being able to add expenses to job

-customer equipment information detail

-being able to upload documents/photos

-the app

-price point Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

-purchasing side

-cutomizing documents is not user friendly

-ability to bold or choose what I want to show on an invoice

-not being able to have an invoice with a credit balance

-HST crossover with quickbooks

-2 decimal places Review collected by and hosted on G2.com.

Recommendations to others considering Service Fusion:

If you are looking for any type of purchasing/receiving this is not the platform to use. It's strength is strictly sales. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

-being able to see all open jobs at a glance

-being able to dispatch field techs

-being able to track all expenses both billable and not per job Review collected by and hosted on G2.com.

TA

Tanya A.

Client Services Manager

Consumer Services

Small-Business (50 or fewer emp.)

8/27/2019

"Review for Service Fusion"

4.5/5

What do you like best about Service Fusion?

What I like most of the "ease" of use for us Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

There are several things that I would change about Service Fusion that would make things a little more user friendly. Review collected by and hosted on G2.com.

AC

Verified User in Construction

Small-Business (50 or fewer emp.)

11/7/2019

"Effective"

3.5/5

What do you like best about Service Fusion?

I like that it helps keep our service calls organized. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

I wish it was more customization to our industry. Review collected by and hosted on G2.com.

Recommendations to others considering Service Fusion:

I would like to be able to customize according to our industry. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

We are solving the problem of customers falling through the cracks. The benefits are we have an organized record of every call that comes through for service. Review collected by and hosted on G2.com.

TB

Tray B.

Owner

Small-Business (50 or fewer emp.)

9/24/2019

"Best bang for your buck"

4.5/5

What do you like best about Service Fusion?

After using other service programs, Service Fusion has been the best one for your money. It is also easy to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

There’s nothing to dislike about Service Fusion at all. Review collected by and hosted on G2.com.

SM

Stefano M.

Owner

Small-Business (50 or fewer emp.)

8/22/2019

"A1 Americas Review"

4/5

What do you like best about Service Fusion?

We like that the software makes everything easier, starting from the billing process and the fact that you can pair it with your favorite payment gateway to having you techs communicate with you professionally. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

There's lot of features that are missing for example our customer cannot paid partially his/her invoice from his computer, they have to call us to do it, Review collected by and hosted on G2.com.

Recommendations to others considering Service Fusion:

Its a really complete service for every working field. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

We have the benefit h¿of having all in one software from accounting, to scheduling appointments and as well submitting estimates to our customer. Review collected by and hosted on G2.com.

JS

Joann S.

Electrical Contractor

Small-Business (50 or fewer emp.)

4/25/2019

"Incredible software"

5/5

What do you like best about Service Fusion?

The strength of Service Fusion's list of capabilities it separated. We appreciate the way that the designers are always refreshing and adding highlights to the product. It is exceptionally finished, yet easy to understand. We can execute very straightforward undertakings, just as jump I to progressively complex situations. The capacity of this product to scale with our business is indispensable and one reason we chose to run with it. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

I personally haven't found much to dislike with Service Fusion. Review collected by and hosted on G2.com.

Recommendations to others considering Service Fusion:

I truly believe their platform is advancing faster than any other platform and they are moving quickly in the right direction to include more features at an incredible pace. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

This program is more adaptable than all else we have had the capacity to discover. We are not an organization that fits into any one territory/specialty so no program that we have utilized is a definite fit. This enables us to change diverse perspectives and figure what works best for us. Review collected by and hosted on G2.com.

AC

Verified User in Construction

Small-Business (50 or fewer emp.)

9/26/2019

"good Service on a good product that is growing"

4.5/5

What do you like best about Service Fusion?

SF Is good on the cloud and your able to login from anywhere. Syncing with Quickbooks is good to work out with accounting. Its easy to use and setup Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Better control of Inventory. Better uses of serial items on the inventory. Syncing inventory to QB is not there. Would like to see more of fillable forms for techs. An App for Managers to assign calls over the phone Review collected by and hosted on G2.com.

AC

Verified User in Construction

Small-Business (50 or fewer emp.)

8/19/2019

"Amazing!!!!"

5/5

What do you like best about Service Fusion?

Everything! Paperless. Easy to use. Training easy with their videos and main person to guide you through the first month. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

Not able to add more than one gateway. Would be nice to add another gateway so it is still connected. Review collected by and hosted on G2.com.

Recommendations to others considering Service Fusion:

Look forward to the new ease of doing business and beginning it transferring over to paperless. Review collected by and hosted on G2.com.

What problems is Service Fusion solving and how is that benefiting you?

All problems we had were solved in the beginning and they were only because we were learning the system. I have realized the benefits of “parent accounts” because we deal with a lot of property owners. Review collected by and hosted on G2.com.

LM

Lloyd M.

Owner

Small-Business (50 or fewer emp.)

8/21/2019

"Restaurant Service Company"

3.5/5

What do you like best about Service Fusion?

Very easy to use and efficient. Lots of features, some useful and some not. Review collected by and hosted on G2.com.

What do you dislike about Service Fusion?

The dispatch interface has lots of room for improvement. Review collected by and hosted on G2.com.