The unlimited user pricing has been a very welcome item for us as we continue to grow and scale our business and we are not hindered by additional costs for adding and onboarding users and allowing us to be cost effective as a growing team. Review collected by and hosted on G2.com.

I would like to see the mobile application get an update and overhaul. There are main issues concerning lagging interfaces, slow loading times, and a lack of offline capability, which can hinder field operations in areas with poor connectivity and affect our ability to effectively get and give real time updates Review collected by and hosted on G2.com.

It helps simplify everything from dispatching jobs to collecting payments, saving time and reducing mistakes. It connects with software like QuickBooks to automate billing, save time, and reduce mistakes. Review collected by and hosted on G2.com.

Some customers require a lot of pictures, itd be great if the software could compress the pictures, or find a work around to the 25mb limit, I find myself exceeding the limit and having to manually resize pictures. Review collected by and hosted on G2.com.

Creating estimates quickly and efficiently and being able to schedule as we used to do this on a giant whiteboard. Loving the new payment system as we are able to streamline payments. Review collected by and hosted on G2.com.

I don't like the manual edits that have to be made for credit card fees Review collected by and hosted on G2.com.

Its an all in one platform, from making work orders, sending SMS messages, to generating and sending invoices. Its very easy to use not only for the back office, but also for the customers that would prefer to submit work orders via an online portal. Support was very helpful in answering all our questions and getting us set up. The amount of customization that can be done across the platform was amazing, we really liked being able to have different presets for the invoice format. This was specially helpful since some customers have certain preferences in regards to how the invoice info is laid out. Pricing was also very satisfactory and a main reason why we used the platform in the first place. Review collected by and hosted on G2.com.

In terms of performance, as time went by and our job count grew we found that performance dropped when saving work orders or doing a general global search. Also, support isnt 24/7 which means if theres issues during after hrs it most likely will not be handled until the next day. Review collected by and hosted on G2.com.

I use Service Fusion for everyday job processing and project management CRM, and I really like the option to create packages for estimates, which gives clients options to choose from. Our business uses the good, better, best method of in-field sales, and it's a seamless process with Service Fusion to get everything done. The initial setup was fairly easy thanks to the tutorials and walkthroughs, though there was a slight learning curve. Review collected by and hosted on G2.com.

The app could be way more functional, it’s very limited compared to the web version. Review collected by and hosted on G2.com.

The Estimates dashboard and the ability for our technicians to navigate the system themselves. Review collected by and hosted on G2.com.

That the text messages cannot be seen by the technician if a customer replies to the on the way statues. Review collected by and hosted on G2.com.

After using it a quite longer time, i felt that this is a perfect tool for managing Business transformation and Modern Workforce. With the dashboard provided in this, we can track the schedule, assign right technicians, auto download the invoice in a single place Review collected by and hosted on G2.com.

App support can have even better UI and touch response. Review collected by and hosted on G2.com.

This system is intuitive and easy to adjust to my personal preferences. It’s perfect for a service contractor. Review collected by and hosted on G2.com.

It has soooo many bells and whistles (options) it was easy to get overwhelmed. We had a bit of a hard time streamlining it to just our needs. Additionally, our staff had a bit of a hard time getting the clock system to work on their phones consistently. Additionally, when we notified them we were cancelling service (within the timeframe per our contract) they kept attempting to charge for the service and even sent us to collections. We finally got it resolved after threatening legal action. We were told it was a merge error but it was quite a hassle for us. Review collected by and hosted on G2.com.

Same as before. The statuses on jobs are super helpful to let us know what stage of the pipeline the job is in Review collected by and hosted on G2.com.

Reporting and automation still need work Review collected by and hosted on G2.com.

takes care of all day to day applccations Review collected by and hosted on G2.com.

Report Integration - Field Techs should be able to upload reports to the job & we should be able to attach reports by selecting which ones when sending out invoices Review collected by and hosted on G2.com.