--- title: Service Fusion Reviews meta\_title: 'Service Fusion Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Service Fusion works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 124 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Fusion Reviews & Product Details Visit Website Service Fusion is field service management software built for growing service businesses that need to run more of their operations without adding complexity. It manages scheduling, dispatch, invoicing, and payments in one system that both office staff and technicians actually use. Unlike complex enterprise platforms or entry-level tools that can't scale, Service Fusion is built for businesses ready to grow, giving owners visibility, office managers control, and technicians tools that make their day easier. There are no per-user fees, so teams can add technicians and staff without increasing their monthly software cost. Service Fusion connects office staff, dispatchers, and technicians all in one system. Teams can schedule and dispatch jobs, manage estimates and invoices, accept payments in the field with FusionPay, and track job costing and technician performance from a live dashboard. The technician mobile app and native QuickBooks integration keep the whole team working from the same information. Service Fusion replaces the spreadsheets, paper job forms, and disconnected tools many growing service businesses start with, giving owners real visibility into their operations as they scale. * * * Product Website Service Fusion Seller [EverPro](https://www.g2.com/sellers/everpro) Discussions [Service Fusion Community](https://www.g2.com/products/service-fusion/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Service Fusion. ### STARTER Starting at $259.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) ## Service Fusion Integrations (2) What do users say about integrations? Verified by Service Fusion [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More KR Kenneth R. HVACR Technician Small-Business (50 or fewer emp.) 9/19/2019 "An all around great platform for service needs." 5/5 What do you like best about Service Fusion? I enjoy the simplicity behind Service Fusion's invoicing and customer scheduling. It makes the process of scheduling a time to meet a customer and billing after a repair is made seamless. Our techs can now finalize, collect payment, and email a receipt within just a few moments.This is all completed from either a desktop or our techs mobile devices. Another great attribute is the ability to upload our pricing books to quickly create and complete invoices. Prior to Service Fusion our business operated using carbon copy documents and physical paper copies of all invoices and new/ recurring customer documents. This process was not only time consuming but difficult to keep neatly filed and easy to find. Service Fusion allows the quick simple lookup of all customers and work orders. This not only allows our company to save money on the time and materials needed to operate, but allows our techs to be more efficient on the job. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I dislike the mobile app at times. Sometimes the invoice options screen fails to load upon finalizing the invoice, which delays emailing the customer their receipt. Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: This service is great for and trade service. Easy to use and simple to learn. Service fusion can be integrated with Quickbooks and other services to better serve your business. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? We currently are now able to dispatch and schedule techs to different sites on a moments notice, preventing the lengthy downtime sometimes associated with the trade. Review collected by and hosted on G2.com. Show More 9/24/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mike C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike C.") MC Mike C. President Brookhaven Irrigation Small-Business (50 or fewer emp.) 9/26/2019 "Efficient" 4/5 What do you like best about Service Fusion? The efficiency and speed of making an appointment. Just started using it the last two months. It is organized and easy to learn. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I have been having trouble clearing "requires follow-up" status from customer jobs. I don't see how I could utilize Service Fusion for label mail outs. I would suggest some changes in dispatch map flags also. I would like an easier way to text customers. Most don't want emails, they prefer texts. I wish there were more choices for reports about jobs. Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: Make sure you know exactly what you want vs what is offered. The service is very helpful and will answer all your questions. I'm two months in and its coming up on our busy season, so I will see how everything works out. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Time spent and saving paper. So much more efficient with our technicians using the app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SW Stacy W. Owner Small-Business (50 or fewer emp.) 8/19/2019 "Affordable and Versatile " 5/5 What do you like best about Service Fusion? We run an Electrical Home Service business and we have unique needs based on having Branches in more than one city. We have been able to utilize that software easily and have been happy with the overall performance of the dispatching. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I have a few dislike but based on value I am willing to overlook them on a whole level. Some of the reporting options are not ideal. We have had some problems with turning over from Quickbooks desktop to online and it's been a bit of a process and still have some issues that remain unresolved. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? We resolved the problem of having to piece meal a whole bunch of software together. Service Fushion has allowed us to do this at a reasonable cost and we have cut paper work or seperate filling down by alot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amanda C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda C.") AC Amanda C. Millwork & Fixture Coordinator Retail Small-Business (50 or fewer emp.) 8/20/2019 "Use it everyday and love it" 4.5/5 What do you like best about Service Fusion? I like that we can schedule our techs on the jobs and they can see them ahead of time. I am able to add their pay in the system and just pull a report everyday payday. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The only thing I can think of right now is there is no way to hid the techs that no longer work for us. We have people leaving all the time and they just are marked inactive but you still see them on the main list of techs. Wish there was a way to hid them. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? We are solving alot of the issues were we would have to use multiple systems to do everything we need but now we just use Service Fusion for all the needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Small-Business (50 or fewer emp.) 9/25/2019 "Service Fusion works great for my workforce" 3.5/5 What do you like best about Service Fusion? I find the job tracking and ability to make estimates for my customers very helpful. I also like how easy it is to convert estimates to jobs. I also use the calendar every day to see whats going on. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The inventory tracking and management isn't the best. It works, but I would prefer more control over things. Also sending multiple invoices at once isn't an option, so resending past due is time consuming. Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: If you're looking for an easy way to track jobs, make estimates, create invoices, and manage employee hours/payroll, this software will help get you going in the right direction. Everything works together and it's easy to figure out and set up. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? I'm able to track profit margins and make sure the services I provide and products I sell are making me money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CC Chris C. Operations Manager Small-Business (50 or fewer emp.) 8/21/2019 "Such a simple transition!" 5/5 What do you like best about Service Fusion? The dispatch grid is the best. Bottom line. Build a job and slide to assign. The ease of this feature saves so much time and headaches. I would also like to point out the after sale assistance! The help team is outstanding! They will not let you down! The turn around time is very very acceptable. You get screen shots and step by step instruction to make sure your problem is solved. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The inventory system could possibly be better. Possibly a better drop down? It may be there but we are about 1 week into this and haven't seen how to do this a little easier. The instructional videos are pretty hard to watch. Not sure if it woud be possible to breal them don into smaller subsets of instruction? The narrartor is pretty monotone and caugt myself spacing out while trying to watch the videos!! If you can improve that, it would really go a long way. Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: This is a gret platform for a mobile business with techs in the field. The ease of set up and the product support is second to none. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Figuring out who is closer to a job regarding handling "things that pop up". One glance of the dispatch map and we know who can be assigned to a call. Just being able to see where everyone is in 1 glance is very very helpful! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 5/29/2020 "newbie" 3.5/5 What do you like best about Service Fusion? tracking jobs from estimate to completion Review collected by and hosted on G2.com. What do you dislike about Service Fusion? too new yet to find too many issues. A lot to learn Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? tracking jobs entered by multiple people allows 1 person to track all Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lori M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lori M.") LM Lori M. Office Manager Small-Business (50 or fewer emp.) 10/9/2019 "I have had nothing but wonderful experiences with Service fusion" 3.5/5 What do you like best about Service Fusion? The ease of use. All of the features such as communications with others and facilitating clients as well as workers Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Haven’t found anything I don’t like yet. The System seems flawless to me Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: I would recommend it beyond all other systems i have used in the past Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Invoicing is so much easier and the ease of having a calendar to schedule and disperse everything Review collected by and hosted on G2.com. Show More 10/15/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alaina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alaina S.") AS Alaina S. General Manager Construction Small-Business (50 or fewer emp.) 8/19/2019 "Organizing my Company !" 5/5 What do you like best about Service Fusion? I love the fact that this dispatching system is everything in one, whether it comes to dispatching, estimating, accounting, inventory and organizing your customers it's all in one spot that the company can become transparent with everyone working in the office. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? It was over whelming at the beginning trying to set everything up, could have used more time with our rep at first. I'm not a big fan of the calendar as it gets to be a little overwhelming to look at. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? We are able to see what customers are being missed at service time. And we are also able to do a quick follow up. The fact that I can see what we have won and what jobs we have lost helps out a lot to ! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller LL Leslie L. Office Manager Small-Business (50 or fewer emp.) 11/7/2019 "Great price, easy to navigate, one stop shop" 4/5 What do you like best about Service Fusion? The office system is seamless and scheduling is easy to do. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The tech app can freeze and not work correctly sometimes making them take longer on a call. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It has made keeping track of calls and customer info, payments so much easier than pen and paper system we were doing before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Service Fusion? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Fusion ](https://www.g2.com/products/service-fusion/discussions/new) ![Christopher F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher F.") CF Christopher Fry • Last activity over 6 years ago How do I set params on time tracking to round up or down to the nearest half hour? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) GU Guest User What is your primary use case for Service Fusion in managing field service operations? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-service-fusion-in-managing-field-service-operations) [ View all Discussions ](https://www.g2.com/products/service-fusion/discuss) ## Pricing Options Pricing provided by Service Fusion. ### STARTER Starting at $259.00 ### PLUS Starting at $399.00 ### PRO Starting at $649.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) Service Fusion Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/service-fusion-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-service-fusion) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-service-fusion) ##### ##### Service Fusion Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Payment Processing Credit Card Processing [ View More Features ](https://www.g2.com/products/service-fusion/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/service-fusion/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [What is the top local SEO solution for multi-location businesses?](https://www.g2.com/discussions/what-is-the-top-local-seo-solution-for-multi-location-businesses)[What are the top NLP platforms for enterprises that need strong API support so development teams can integrate language capabilities without rebuilding from scratch?](https://www.g2.com/discussions/what-are-the-top-nlp-platforms-for-enterprises-that-need-strong-api-support-so-development-teams-can-integrate-language-capabilities-without-rebuilding-from-scratch)[What are the most reliable endpoint security services based on reviews from enterprise security teams avoiding vendor lock-in?](https://www.g2.com/discussions/what-are-the-most-reliable-endpoint-security-services-based-on-reviews-from-enterprise-security-teams-avoiding-vendor-lock-in%20) [What are the highest rated IRCM platforms for telecommunications service providers at the enterprise level?](https://www.g2.com/discussions/what-are-the-highest-rated-ircm-platforms-for-telecommunications-service-providers-at-the-enterprise-level)[What is the best password manager for small businesses?](https://www.g2.com/discussions/what-is-the-best-password-manager-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/service-fusion/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)