--- title: Service Fusion Reviews meta\_title: 'Service Fusion Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Service Fusion works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 124 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Fusion Reviews & Product Details Visit Website Service Fusion is field service management software built for growing service businesses that need to run more of their operations without adding complexity. It manages scheduling, dispatch, invoicing, and payments in one system that both office staff and technicians actually use. Unlike complex enterprise platforms or entry-level tools that can't scale, Service Fusion is built for businesses ready to grow, giving owners visibility, office managers control, and technicians tools that make their day easier. There are no per-user fees, so teams can add technicians and staff without increasing their monthly software cost. Service Fusion connects office staff, dispatchers, and technicians all in one system. Teams can schedule and dispatch jobs, manage estimates and invoices, accept payments in the field with FusionPay, and track job costing and technician performance from a live dashboard. The technician mobile app and native QuickBooks integration keep the whole team working from the same information. Service Fusion replaces the spreadsheets, paper job forms, and disconnected tools many growing service businesses start with, giving owners real visibility into their operations as they scale. * * * Product Website Service Fusion Seller [EverPro](https://www.g2.com/sellers/everpro) Discussions [Service Fusion Community](https://www.g2.com/products/service-fusion/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Service Fusion. ### STARTER Starting at $259.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) ## Service Fusion Integrations (2) What do users say about integrations? Verified by Service Fusion [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Diana H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana H.") DH Diana H. Scheduling Coordinator & Media Designer Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/7/2022 "Great CRM" 4/5 What do you like best about Service Fusion? So easy to use & customize based on your specific customer needs. Managing client maintenance, scheduling, communicating & invoicing. Also has the capability to do inventory, purchasing, & receiving. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Haven't found anything I dislike. Sad that our company switched to another CRM because of our sales team to have the ability to offer another financing option. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? We were able to schedule, take notes, track and invoice our client base. Reports were easy and could customize to specific words, equipment and service months. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TG Tanya G. Vice President Small-Business (50 or fewer emp.) 11/29/2021 "Streamlined our company" 5/5 What do you like best about Service Fusion? Service Fusion helped us organize, coordinate, and streamline everything to 1 place and with it being web based, anyone could access it if needed. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The only issue we had was with Quickbooks. I know they are integrate however it just didn't work for what we needed Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Scheduling/calendar Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GP Garrett P. HR Director Mid-Market (51-1000 emp.) 8/12/2020 "Changed our special project department overnight" 5/5 What do you like best about Service Fusion? The remote access for all members of the sales and operations team in real time plus dispatching and updating immediately for all crew members was fantastic. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Some of the recurring appointments options can be a little wonky to get exactly right and creating a job with multiple visits has to be done in a very specific way. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Remote access to projects calendar for sales, operations, and technicians all in real time. Dispatch time and job creation were cut to a fraction of what it was on a paper system. Review collected by and hosted on G2.com. Show More 8/12/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite SR Stephanie R. Small-Business (50 or fewer emp.) 1/6/2021 "One stop for all your client managing needs" 4.5/5 What do you like best about Service Fusion? I like how accessible Service Fusion makes it to look up all my accounting and client information on the go. I can access it through the app on my phone, tablet or office computer. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The accounting information can be a little tough to navigate through when looking up invoices and payments. You can always just use the search feature. Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: The features that service Fusion provides are really handy to everyone in our company. From Accounting, Managers to technicians out on the field. It gives us one place that we can all go to, to find the tools we need on a day to day basis. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? I like that my clients can easily follow the links in their email or the link on our website to pay an invoice. Also, the accessibility it offers to my technicians out on the field. They have all the customer information they would need, right at their finger tips. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Rueben D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rueben D.") RD Rueben D. President 11/29/2021 "Invoicing Sucks" 1/5 What do you like best about Service Fusion? Everything but the way invoices numbered Review collected by and hosted on G2.com. What do you dislike about Service Fusion? No alpha characters or special allowed or special. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? None, Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VQ Veronica Q. Small-Business (50 or fewer emp.) 12/7/2020 "Great CRM + the team takes enhancement requests and actually implements them!" 5/5 What do you like best about Service Fusion? I love their quick response time and online chat option! They also have a call back request button and someone typically calls back within 5min Review collected by and hosted on G2.com. What do you dislike about Service Fusion? You have to pay the upgraded membership to be able to use the progressive invoicing function but it’s a reasonable rate for the feature. I just think that it should be included even with the base crm level plan. Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: Very easy to manage and organize projects! You can communicate with your clients through SF, including invoicing. Their customer service is phenomenal. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? They ultimately were the option we opted for after ConnectWise manage failed to deliver on multiple levels including customer service. We are happy we switched to service fusion to organize our projects, jobs, and services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jason D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason D.") JD Jason D. Service Manager Small-Business (50 or fewer emp.) 5/4/2021 "Support could be better, and updates to the service could come more frequently" 3/5 What do you like best about Service Fusion? Job dashboard is good, and job setup screen Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Slow updates for exsisting modules in the system. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Using SF for dispatching and job control. Been able to increase customer engagement with text messages Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AH Aprl H. Enterprise (\> 1000 emp.) 11/17/2020 "It has been helping me revolutionize the way I offer my products" 3.5/5 What do you like best about Service Fusion? Simple, Easy and Fast, it has these three main characteristics that help me speed up and greatly optimize the way in which I offer my services to my clients, the fact that it has a large number of functions is of great help to optimize my time It is also especially useful for me to carry out administrative tasks such as billing and budget management in a much simpler, simpler and more practical way, its customer service is quite fast when giving answers to any problem, requirement or request, in a matter of a few minutes I can be sure that I will have the right answer to my problem. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Its didactic material, although it has a large number of video tutorials to teach the proper use of this application, the fact that they are so long makes it practically impossible for me to see them quickly to learn how to get the most out of it. the application, so I had to learn in a totally self-taught way. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It has been helping me revolutionize the way I offer my products in a much more efficient and faster way for my customers, not to mention the fact that it has also been a great help in simplifying the administrative tasks that are so time consuming for me to carry out. everything in a much more orderly way than before. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jennifer B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer B.") JB Jennifer B. Dispatch Manager Small-Business (50 or fewer emp.) 5/29/2020 "Service Fusion makes work easier!" 5/5 What do you like best about Service Fusion? I like the fact that it makes my job so much easier. The techs have access to all the docs they need at their fingertips. I like that they can upload deliverables right to the platform. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I hate that I can not click back when in job dashboard and go to same place I was Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: It will make you day much easier! Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It allows me to have on Central application to schedule job, tech can complete and upload deliverables. Review collected by and hosted on G2.com. Show More 5/30/2022 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KR Kenneth R. Service Manager Small-Business (50 or fewer emp.) 9/30/2019 "Great service to effectively manage jobs, invoices, and client lists in an easy to use format." 5/5 What do you like best about Service Fusion? Service Fusion is a great application for businesses like ours where there is a heavy need for organization in our billing both online and on site for our customers. As an HVAC business the majority of our customers pay following a repair so it is necessary for our techs to be able to easily create invoices on site with the ability to collect payment as well as provide a receipt. With Service Fusion this is easily accomplished, eliminating the need for keeping track of paper invoices and hand written paperwork. By using this service we as a company have become highly efficient on our service calls as well as in-office billing processes. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Service Fusion can be ineffective when in areas with no mobile service and when service is bad the app can often be glitchy and prevent the techs from finalizing invoices. Review collected by and hosted on G2.com. Recommendations to others considering Service Fusion: Service Fusion is a great multipurpose software that can quickly help your business run efficiently. Billing and organizing customer accounts has never been easier. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? With Service Fusion we have reduced overhead and operation costs largely in labor and materials. On average a tech could take 5-10 minutes creating an invoice and possibly another 5-10 minutes to collect payment. After a few service calls the time out of the day spent billing can become expensive for a business. With Service Fusion the time spent on billing a customer is cut drastically. Service Fusion is a service that can quickly pay for itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Service Fusion? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Fusion ](https://www.g2.com/products/service-fusion/discussions/new) GU Guest User What is your primary use case for Service Fusion in managing field service operations? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-service-fusion-in-managing-field-service-operations) ![Christopher F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher F.") CF Christopher Fry • Last activity over 6 years ago How do I set params on time tracking to round up or down to the nearest half hour? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) [ View all Discussions ](https://www.g2.com/products/service-fusion/discuss) ## Pricing Options Pricing provided by Service Fusion. ### STARTER Starting at $259.00 ### PLUS Starting at $399.00 ### PRO Starting at $649.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) Service Fusion Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/service-fusion-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-service-fusion) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-service-fusion) ##### ##### Service Fusion Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Payment Processing Credit Card Processing [ View More Features ](https://www.g2.com/products/service-fusion/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/service-fusion/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [What is the top local SEO solution for multi-location businesses?](https://www.g2.com/discussions/what-is-the-top-local-seo-solution-for-multi-location-businesses)[What are the top NLP platforms for enterprises that need strong API support so development teams can integrate language capabilities without rebuilding from scratch?](https://www.g2.com/discussions/what-are-the-top-nlp-platforms-for-enterprises-that-need-strong-api-support-so-development-teams-can-integrate-language-capabilities-without-rebuilding-from-scratch)[What are the most reliable endpoint security services based on reviews from enterprise security teams avoiding vendor lock-in?](https://www.g2.com/discussions/what-are-the-most-reliable-endpoint-security-services-based-on-reviews-from-enterprise-security-teams-avoiding-vendor-lock-in%20) [What are the highest rated IRCM platforms for telecommunications service providers at the enterprise level?](https://www.g2.com/discussions/what-are-the-highest-rated-ircm-platforms-for-telecommunications-service-providers-at-the-enterprise-level)[What is the best password manager for small businesses?](https://www.g2.com/discussions/what-is-the-best-password-manager-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/service-fusion/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)