--- title: Service Fusion Reviews meta\_title: 'Service Fusion Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Service Fusion works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 124 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Fusion Reviews & Product Details Visit Website Service Fusion is field service management software built for growing service businesses that need to run more of their operations without adding complexity. It manages scheduling, dispatch, invoicing, and payments in one system that both office staff and technicians actually use. Unlike complex enterprise platforms or entry-level tools that can't scale, Service Fusion is built for businesses ready to grow, giving owners visibility, office managers control, and technicians tools that make their day easier. There are no per-user fees, so teams can add technicians and staff without increasing their monthly software cost. Service Fusion connects office staff, dispatchers, and technicians all in one system. Teams can schedule and dispatch jobs, manage estimates and invoices, accept payments in the field with FusionPay, and track job costing and technician performance from a live dashboard. The technician mobile app and native QuickBooks integration keep the whole team working from the same information. Service Fusion replaces the spreadsheets, paper job forms, and disconnected tools many growing service businesses start with, giving owners real visibility into their operations as they scale. * * * Product Website Service Fusion Seller [EverPro](https://www.g2.com/sellers/everpro) Discussions [Service Fusion Community](https://www.g2.com/products/service-fusion/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Service Fusion. ### STARTER Starting at $259.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) ## Service Fusion Integrations (2) What do users say about integrations? Verified by Service Fusion [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Keith C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith C.") KC Keith C. Small-Business (50 or fewer emp.) 7/26/2023 "Good work order software" 4/5 What do you like best about Service Fusion? Getting all of our information in one place. For example work orders, inventory, invoicing and etc. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I think the warehouse inventory could be better. As well as the invoice. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? They have help us be more organized, and keep track of open invoices. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8361004/official_response/edit) Thank you for your honest feedback! I will share your request for better warehouse inventory with the team. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jayesh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayesh C.") JC Jayesh C. Creative Associate (Content) Small-Business (50 or fewer emp.) 7/20/2023 "Best scheduling platform ever" 4/5 What do you like best about Service Fusion? This platform makes scheduling tasks a piece as compared to other softwares. We can add any task and service on the job screen. Happy living with it. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The app doesn't have any issues so far but it must also have well UI for use on small handheld devices. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It has made work easy as we can rely wholey on the platform. We can alot and complete service on the platform itself. It is saving very much of time. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8340603/official_response/edit) Thank you so much for your feedback! We love to hear that our platform is helping saving you and your business time. Validated ReviewerIncentivizedSource: G2 invite SE Stephanie e. Owner/Marketing Small-Business (50 or fewer emp.) 3/9/2023 "Full of Features" 5/5 What do you like best about Service Fusion? I love that we can schedule jobs, view them in calendar and dispatch modes, control estimates and invoicing. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I wish there were a way to customize the job detail screen to match more of the info we need. I want to be able to set my default views in terms of what columns I see and how many rows to display. This should be the case on the desktop and mobile app screens. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Job tracking and history. Right now it is also functioning as our CRM. It would be nice if it would integrate with popular CRMs on the market. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-7816736/official_response/edit) Thank you for your feedback! We really appreciate it. I will bring this back to our product and development team. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 6/16/2023 "Great starting point for service based company." 4/5 What do you like best about Service Fusion? Having a space to create estimates, convert them to jobs, dispatch, communicate with the customers and invoice all in one is nice. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The invoicing process could use some improvements. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? The dispatch calendar is one of the most helpful services provided. The app makes it easy for our service techs to see what jobs have been assigned to them. The clock in and out feature has also been beneficial with job costing. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8227239/official_response/edit) Thank you for being a loyal Service Fusion customer! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicholas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas G.") NG Nicholas G. Small-Business (50 or fewer emp.) 2/23/2023 "Significant downtime, little innovation, limited functionality." 0.5/5 What do you like best about Service Fusion? The calendar functionality. Estimates and invoicing included. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Significant downtime and outages for this type of software. Very little innovation -- almost all software releases are bug fixes (that are for features that, honestly, we don't use anyway). Recommendations to customer support or software team go into, "ohh... you have to create a ticket to the team in order to make sure someone hears you". really? wtf... that's your job. funnel customer feedback into your own teams... i have enough sh\*t to deal with. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Scheduling, invoicing, estimations, payment tracking. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-7755156/official_response/edit) We appreciate your feedback. We believe you enjoy the improvements coming to the software from our 2023 roadmap. Service Fusion has also created a business continuity plan in the fall to avoid any future outages. We hope you notice a positive impact of these actions. 2/23/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ali Rıza O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali Rıza O.") AO Ali Rıza O. Senior SEO Specialist Computer Software Small-Business (50 or fewer emp.) 7/24/2023 "Service Fusion is beneficial for our field team" 5/5 What do you like best about Service Fusion? Thanks to Service Fusion, we can now use our field teams more efficiently.This saves us time and money. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I don't have any negative feedback about this app yet. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Service Fusion presents the information in the field to us visually, which enables us to make more accurate decisions. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8350106/official_response/edit) We are so happy to hear Service Fusion is saving you and your business time and money. Validated ReviewerIncentivizedSource: G2 invite RF Rachel F. Small-Business (50 or fewer emp.) 5/3/2023 "It's convenient and fairly easy to track jobs and technicians." 4/5 What do you like best about Service Fusion? I like how it has scheduling, estimating, and tracking hours of calls & technicians, labor and receipt tracking. It has a little bit of every aspect in this field of work, Hvac. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I can't rearrange my expenses once they've been uploaded into a call. If a customer is past due, it won't let us send out the updated invoices with late fees. We have to do it with every customer manually. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Keeping everything organized and flowing so I don't lose track of everything. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8028917/official_response/edit) Keeping organized is very important in any business. Happy to hear that Service Fusion is keeping your business a well oiled machine! Validated ReviewerIncentivizedSource: Seller invite AW ashley w. Small-Business (50 or fewer emp.) 4/24/2023 "Service fusion works better than expected." 4/5 What do you like best about Service Fusion? So many options to keep track of details, from fleet service to inventory to time clocks and invoicing. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? It has some issues intergratin with quickbooks online, and my accountant at year end changed a few cost codes it had created and it dropped alot of invoicing and payments into nowhere. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Tracking the fleet truck, with the jobs to keep workers accountable. worker specific scheduling. more convient to track costs on delayed or running jobs. less tracking workers down for explainations, they can add notes or send messages Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-7986227/official_response/edit) We are happy to know Service Fusion is solving all kinds of problems for our customers! Thanks for leaving us a review! Validated ReviewerSource: Organic AM Austin M. Small-Business (50 or fewer emp.) 4/7/2023 "Robust service tool for small to medium businesses" 4/5 What do you like best about Service Fusion? The customization that Service Fusion offers equals many of the competitive products out there at a fraction of the price. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The response to open service tickets could be more precise and timely. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Service Fusion allows our business to assign multiple technicians in the field and share pertinent information in a timely, easy to use manner. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-7922665/official_response/edit) We appreciate your feedback! 4/8/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kayla H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kayla H.") KH Kayla H. Service Coordinator Mid-Market (51-1000 emp.) 5/15/2023 "Really cool product" 4/5 What do you like best about Service Fusion? The customers love getting heads up on when the techs will arive. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? It does not link to any accounting software other than quick books. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Service Fusion is always making tiny changes that help in big ways. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8084986/official_response/edit) Thank you for leaving a review! So glad you are seeing the changes we are making to the software to help make your business run smoother. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Service Fusion? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Fusion ](https://www.g2.com/products/service-fusion/discussions/new) GU Guest User What is your primary use case for Service Fusion in managing field service operations? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-service-fusion-in-managing-field-service-operations) ![Christopher F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher F.") CF Christopher Fry • Last activity over 6 years ago How do I set params on time tracking to round up or down to the nearest half hour? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) [ View all Discussions ](https://www.g2.com/products/service-fusion/discuss) ## Pricing Options Pricing provided by Service Fusion. ### STARTER Starting at $259.00 ### PLUS Starting at $399.00 ### PRO Starting at $649.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) Service Fusion Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/service-fusion-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-service-fusion) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-service-fusion) ##### ##### Service Fusion Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Payment Processing Credit Card Processing [ View More Features ](https://www.g2.com/products/service-fusion/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/service-fusion/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [What is the top local SEO solution for multi-location businesses?](https://www.g2.com/discussions/what-is-the-top-local-seo-solution-for-multi-location-businesses)[What are the top NLP platforms for enterprises that need strong API support so development teams can integrate language capabilities without rebuilding from scratch?](https://www.g2.com/discussions/what-are-the-top-nlp-platforms-for-enterprises-that-need-strong-api-support-so-development-teams-can-integrate-language-capabilities-without-rebuilding-from-scratch)[What are the most reliable endpoint security services based on reviews from enterprise security teams avoiding vendor lock-in?](https://www.g2.com/discussions/what-are-the-most-reliable-endpoint-security-services-based-on-reviews-from-enterprise-security-teams-avoiding-vendor-lock-in%20) [What are the highest rated IRCM platforms for telecommunications service providers at the enterprise level?](https://www.g2.com/discussions/what-are-the-highest-rated-ircm-platforms-for-telecommunications-service-providers-at-the-enterprise-level)[What is the best password manager for small businesses?](https://www.g2.com/discussions/what-is-the-best-password-manager-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/service-fusion/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)