--- title: Service Fusion Reviews meta\_title: 'Service Fusion Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Service Fusion works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 124 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Fusion Reviews & Product Details Visit Website Service Fusion is field service management software built for growing service businesses that need to run more of their operations without adding complexity. It manages scheduling, dispatch, invoicing, and payments in one system that both office staff and technicians actually use. Unlike complex enterprise platforms or entry-level tools that can't scale, Service Fusion is built for businesses ready to grow, giving owners visibility, office managers control, and technicians tools that make their day easier. There are no per-user fees, so teams can add technicians and staff without increasing their monthly software cost. Service Fusion connects office staff, dispatchers, and technicians all in one system. Teams can schedule and dispatch jobs, manage estimates and invoices, accept payments in the field with FusionPay, and track job costing and technician performance from a live dashboard. The technician mobile app and native QuickBooks integration keep the whole team working from the same information. Service Fusion replaces the spreadsheets, paper job forms, and disconnected tools many growing service businesses start with, giving owners real visibility into their operations as they scale. * * * Product Website Service Fusion Seller [EverPro](https://www.g2.com/sellers/everpro) Discussions [Service Fusion Community](https://www.g2.com/products/service-fusion/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Service Fusion. ### STARTER Starting at $259.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) ## Service Fusion Integrations (2) What do users say about integrations? Verified by Service Fusion [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Parmod A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Parmod A.") PA Parmod A. Manager Sales (Enterprise) - South India Mid-Market (51-1000 emp.) 2/8/2024 "Best tool to enhance customer experience" 4.5/5 What do you like best about Service Fusion? Less errors while creating estimates, invoices and getting them Aligned with customer profiles Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Nothing specific to dislike I found in the product Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Faster response, monitoring field reps Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9210355/official_response/edit) Thank you so much for the review! Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Graphic Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Graphic Design") UG Verified User in Graphic Design Small-Business (50 or fewer emp.) 2/21/2024 "A great tool" 4/5 What do you like best about Service Fusion? Service fusion provides variety of new features that are very useful for everyone who is trying to manage their business. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The user interface is good but can be more refined and better Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Payment processing has been made easier since the day i have started using service fusion will defined suggest this great tool to anyone for this purpose Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9313863/official_response/edit) Thank you for your review! We have plans to improve our user interface in the near future. Stay tuned! Validated ReviewerIncentivizedSource: G2 invite ![Aryan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aryan G.") AG Aryan G. Small-Business (50 or fewer emp.) 7/24/2023 "Made scheduling more efficient" 4.5/5 What do you like best about Service Fusion? Service Fusion provides a very wide range of tools that helps a lot in scheduling, invoicing and inventory management. It has been very helpful to me due to its excellent dispatch features. The customer service is one of the best i have seen! Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Service Fusion has been overall very helpful. One thing I'd like to recommend is to lower the prices as it is jot feasible for small startups. Auto response in support can also see some improvement is quality. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It is very easy to use and has helped me a lot in scheduling the tasks. I do not have to keep the track of the work done. It is quite fun and saves a lot of time. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8351372/official_response/edit) We appreciate you taking time to leave us a review. Hearing our platform is helping you save time and that our Customer Service Team is the best feedback! We hope you love the improvements coming to the platform in the following months. Validated ReviewerIncentivizedSource: G2 invite ![Amanda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amanda S.") AS Amanda S. Ice-O-Matic Distributor of Louisiana Small-Business (50 or fewer emp.) 4/26/2023 "Works hand in hand with Quickbooks Enterprise" 5/5 What do you like best about Service Fusion? It is very user-friendly. It is also effortless to customize it to fit your company's needs. The search bar at the top has to be my favorite thing, type in whatever info you have, and it searches EVERYTHING! Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The app to use on tablets and phone is very limited in what it can do. My company was hoping it would cut down on the techs calling the office so much but the things they call for (PO's, Emailing Invoices, etc) you can not do from the app. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It has cut down on the paperwork. Our techs can get them to digitally sign through the app after they enter the service performed. It frees the office up to do other things besides entering work orders. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-7998357/official_response/edit) We are so glad Service Fusion has been a good fit for your company! 2/20/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![HALEY H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HALEY H.") HH HALEY H. General Manager Small-Business (50 or fewer emp.) 3/15/2023 "Awesome Service at the Right Price" 5/5 What do you like best about Service Fusion? Such great support and SO many functions. I have used other software that charges for all these services that SF includes in their package. It has excellent Dispatch features, and Customer info has many things you can add, Quickbooks Integration and Custom Templates. The customer service is also fantastic. My questions are always answered very quickly. One of the best parts of using Service Fusion is its great price. You get so much value for their straightforward pricing. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Sometimes in the field, the usability and slower download speeds of the app are hard to learn. Mobile devices' functionality could be slightly simpler as it can be harder for older techs to understand. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Dispatch ease to maximize efficiency and profits. Easy and simple payment process. Helps provide clear insight into the daily health of our business with a great dashboard and reports. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-7835436/official_response/edit) So excited to hear Service Fusion is the best for your business! Our team will love to hear the feedback you've given. Thank you for being a loyal customer! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mario D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mario D.") MD Mario D. project manager Small-Business (50 or fewer emp.) 2/21/2023 "Better than pen and paper" 1/5 What do you like best about Service Fusion? To start with, they don't require a long commitment to try the software, it is priced per company rather than per user. The initial integration with QuickBooks Desktop was easy to set up. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Where do I start? Past the initial set up it feels like the development team does not listen to its users and it is full of half baked features that do not work. To make matters worse, they seem to introduce more half baked features to look good on a cut sheet. As a long term user of the platform, when we signed up, it was far better than many of its competitors, based on the sell sheet, but the improvements are very few, even ones that could be easily implemented. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Dispatching and scheduling jobs. We have attempted to use the inventory module, but it is so half baked that it takes more work than it's worth Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-7744125/official_response/edit) We understand your concerns. We are excited for the future improvements the product and development team have been working on for the modernization and innovation of our software. Current UserValidated ReviewerIncentivizedSource: Seller invite ![PARESH P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PARESH P.") PP PARESH P. Senior Enterprise Account Executive Small-Business (50 or fewer emp.) 7/11/2023 "No a service oriented software company" 1/5 What do you like best about Service Fusion? The UI was ok, however navigating was tedious and the software was priced high for a small start up. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? We purchased a business that was using SF and we were excited to get started. However our welcome was "we need your credit card..." Not Welcome, let's set up a call and walk you through our platform. Support auto response was quick but send irrelevant information. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Didn't really solve anything, the Quickbooks integration was not user friendly. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8308808/official_response/edit) We are sorry to hear you did not enjoy your experience using Service Fusion. Our team would be happy to set up time for a demo if you are still interested! Current UserValidated ReviewerSource: Organic ![Alex S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex S.") AS Alex S. Small-Business (50 or fewer emp.) 8/11/2023 "Very good and very annoying at the same time" 3/5 What do you like best about Service Fusion? The fact that you can charge a job without creating an invoice Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I use it on my phone. The desktop version. And the issue I am having is when a message comes on the "x" to turn it off does not fit on the screen and so I cannot use it when there is a message like this one for a review. I also cannot logout bwcausw the emblem I need to click is not fitting on ghe screen so I cannot access account settings through my mobile device. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Quick scheduling Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8461575/official_response/edit) Thank you for your feedback. The desktop version is not optimized for mobile. Please use the mobile version to prevent this issue from happening! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") UA Verified User in Arts and Crafts Small-Business (50 or fewer emp.) 2/21/2024 "Service fusion - A review" 4.5/5 What do you like best about Service Fusion? I like service fusion's features and their great user interface. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? So far i have nothing to note anything negative to dislike Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Payment processing is the main problem being solved Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9314038/official_response/edit) So glad to hear FusionPay has been a good solution for your business at Service Fusion! Validated ReviewerIncentivizedSource: G2 invite YF yidel f. Small-Business (50 or fewer emp.) 6/1/2023 "streamlined our business" 5/5 What do you like best about Service Fusion? That we can add multiple customers effortlessly and smoothly it feels so simple, and the platform is designed so simply that everybody in the office can easily understand it Review collected by and hosted on G2.com. What do you dislike about Service Fusion? well it would be helpfull if the app would be so much faster and a new design wouldnt hurt either Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? no need to keep track on all work done evrything is accouted for and the unlimited amount of statuses makes it so easy and in away fun to work with it Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8170050/official_response/edit) We are happy to hear Service Fusion is an easy addition to your business. Stay tuned for exciting updates about the mobile app in the coming months! Current UserValidated ReviewerSource: Organic ## Questions about Service Fusion? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Fusion ](https://www.g2.com/products/service-fusion/discussions/new) GU Guest User What is your primary use case for Service Fusion in managing field service operations? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-service-fusion-in-managing-field-service-operations) ![Christopher F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher F.") CF Christopher Fry • Last activity over 6 years ago How do I set params on time tracking to round up or down to the nearest half hour? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) [ View all Discussions ](https://www.g2.com/products/service-fusion/discuss) ## Pricing Options Pricing provided by Service Fusion. ### STARTER Starting at $259.00 ### PLUS Starting at $399.00 ### PRO Starting at $649.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) Service Fusion Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/service-fusion-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-service-fusion) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-service-fusion) ##### ##### Service Fusion Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Payment Processing Credit Card Processing [ View More Features ](https://www.g2.com/products/service-fusion/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/service-fusion/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [What is the top local SEO solution for multi-location businesses?](https://www.g2.com/discussions/what-is-the-top-local-seo-solution-for-multi-location-businesses)[What are the top NLP platforms for enterprises that need strong API support so development teams can integrate language capabilities without rebuilding from scratch?](https://www.g2.com/discussions/what-are-the-top-nlp-platforms-for-enterprises-that-need-strong-api-support-so-development-teams-can-integrate-language-capabilities-without-rebuilding-from-scratch)[What are the most reliable endpoint security services based on reviews from enterprise security teams avoiding vendor lock-in?](https://www.g2.com/discussions/what-are-the-most-reliable-endpoint-security-services-based-on-reviews-from-enterprise-security-teams-avoiding-vendor-lock-in%20) [What are the highest rated IRCM platforms for telecommunications service providers at the enterprise level?](https://www.g2.com/discussions/what-are-the-highest-rated-ircm-platforms-for-telecommunications-service-providers-at-the-enterprise-level)[What is the best password manager for small businesses?](https://www.g2.com/discussions/what-is-the-best-password-manager-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/service-fusion/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)