--- title: Service Fusion Reviews meta\_title: 'Service Fusion Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Service Fusion works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 124 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Fusion Reviews & Product Details Visit Website Service Fusion is field service management software built for growing service businesses that need to run more of their operations without adding complexity. It manages scheduling, dispatch, invoicing, and payments in one system that both office staff and technicians actually use. Unlike complex enterprise platforms or entry-level tools that can't scale, Service Fusion is built for businesses ready to grow, giving owners visibility, office managers control, and technicians tools that make their day easier. There are no per-user fees, so teams can add technicians and staff without increasing their monthly software cost. Service Fusion connects office staff, dispatchers, and technicians all in one system. Teams can schedule and dispatch jobs, manage estimates and invoices, accept payments in the field with FusionPay, and track job costing and technician performance from a live dashboard. The technician mobile app and native QuickBooks integration keep the whole team working from the same information. Service Fusion replaces the spreadsheets, paper job forms, and disconnected tools many growing service businesses start with, giving owners real visibility into their operations as they scale. * * * Product Website Service Fusion Seller [EverPro](https://www.g2.com/sellers/everpro) Discussions [Service Fusion Community](https://www.g2.com/products/service-fusion/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Service Fusion. ### STARTER Starting at $259.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) ## Service Fusion Integrations (2) What do users say about integrations? Verified by Service Fusion [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Henry B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry B.") HB Henry B. Digital Media Services: Digital Media Specialist Enterprise (\> 1000 emp.) 2/9/2024 "Great Customer Service" 4/5 What do you like best about Service Fusion? I feel like it is easy to navigate and relatively user-friendly. Customer service support is very, very helpful. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? While I still have more to learn, the software still feels like it is improving too. Customer service has been there to help through the learning stage. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? In terms of a CRM program, Service Fusion provides a customizable layout for workflow. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9218105/official_response/edit) Thank you for the kind words regarding our Support Team! They work extremely hard to ensure our customers have all they need to be successful with our software. Validated ReviewerIncentivizedSource: G2 invite ![Lucinda W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucinda W.") LW Lucinda W. Owner Small-Business (50 or fewer emp.) 5/23/2023 "Hands down the best scheduling platform for service-based businesses" 5/5 What do you like best about Service Fusion? The week grid view is the page we stay on 90% of the day. We can easily see the schedule for all cleaners for the whole week. Changes, additions, and moving clients are a breeze! Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The data connection to financial software like QuickBooks is flawed, so I haven't connected them. Other users have shared the same thing. So is it's connection through APIs to credit card processors... Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Because we can so easily see the entire week's schedule for all cleaners, scheduling a new client is easy. We used google calendars before (with only 3-4 cleaners' schedules to manage) and it took 4 times as long to decipher where in the schedule we'd have openings. Also, the employee side app is SO helpful to manage and track our cleaners, they use it to clock in/out, see their schedules in the future, see notes the office manager makes for the client's home. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8131211/official_response/edit) Wow, so excited to hear how well Service Fusion is working for your business! Current UserValidated ReviewerIncentivizedSource: G2 invite RC Riya C. Accountant Small-Business (50 or fewer emp.) 2/8/2024 "Great tool to streamline your business" 4/5 What do you like best about Service Fusion? It's so easy to create invoice and send payment reminders. It's like getting a really good deal in such price. It is also easy to integrate and implement. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Don't seem to get regular updates in the software with the dynamic business environment. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Solving the problem of reminding clients about the payment through it's automations and various other features. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9210388/official_response/edit) Thank you for leaving us a review! We have many enhancements planned on our 2024 that we are excited to share with our customers soon. Also, we release small enhancements and resolutions once a month! Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") TC Verified User in Consumer Services Small-Business (50 or fewer emp.) 2/8/2024 "Service Fusion - review" 4.5/5 What do you like best about Service Fusion? I like the automation they provide for example automatic task scheduling. dispatching which helps in saving time and andy human mistakes. other things are like scalability and can be used from anywhere and better customer support. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? I think the configuration for the beginner is a bit difficult and I believe that is already getting improved another thing is the price consideration which is high when compared to other competitor Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? helping in scheduling jobs and managing billing automatically instead of manual work. Providing an option to work/access from any place and any location. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9214361/official_response/edit) Thank you for leaving us feedback! We expect the modernization efforts and the improvements we are making to the implementation process to be very beneficial to beginners. Validated ReviewerIncentivizedSource: G2 invite ![Devi Prasad P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devi Prasad P.") DP Devi Prasad P. Customer Success Manager Mid-Market (51-1000 emp.) 2/15/2024 "Review of Service Fusion" 4.5/5 What do you like best about Service Fusion? Service fusion helps in managing customer and leads to sales increase and revenue increaase Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Service fusion is not cost effective and this gives competitor a good chance to come into market Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Helps in sales record data management Helps in payment processing Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9240337/official_response/edit) Thank you for your review. We are glad you are satisfied with Service Fusion's data management and payment processing capabilities! Validated ReviewerIncentivizedSource: G2 invite AW Amber W. Construction Small-Business (50 or fewer emp.) 9/5/2023 "Functional, but not for us" 2/5 What do you like best about Service Fusion? Service fusion is easy to navigate through for the most part if you're familiar with dispatching software. Easy to set up employee/tech profiles as well as customer profiles. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The training/integration on Service Fusions part. You have to self train by watching videos provided in the portal. This is not ideal if you are a small business and do not have a team dedicated to train your techs in the software. We would've preferred a better training option for us personally once we signed the contract. The software it's self isn't bad, it like any other software such as Field Edge, etc. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Helping us keep track of our jobs and process payments more efficiently. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8566265/official_response/edit) Thank you for your honest feedback. We are sorry you had this experience with Service Fusion. Our implementation process involves video, to provide foundational knowledge, and 1:1 sessions, to provide personalized recommendations for the software and workflows. Both are necessary to gain a full understanding of the software. We also provide live trainings Monday - Thursday in case you need further training for you or your staff. Validated ReviewerIncentivizedSource: G2 invite NP Nikole P. Operations Manager Small-Business (50 or fewer emp.) 5/26/2023 "Efficient and Easy to Use" 5/5 What do you like best about Service Fusion? Scheduling is easy and a much needed improvement from my previous clunky software. You can easily drag and drop on the dispatch page or add service dates on the job screen. Invoicing is simple and completely customizable for your needs. So far, very happy! Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Although scheduling is a strong point, I also feel like there could be improvements for the 'multiple day' feature as well as adding additional site visits. It would be nice to select which dates the tech will be going back instead of only allowing one day at a time. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Invoicing! We started this process using Excel and have moved to Service Fusion's invoicing. Syncing with Quickbooks is easy and helped our accountant keep track of invoicing and incoming payments. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8149210/official_response/edit) We appreciate your honest feedback! The multi-day feature is a common request and we will be addressing it with our modernization project in the coming months. Current UserValidated ReviewerIncentivizedSource: Seller invite HB Heather B. Small-Business (50 or fewer emp.) 6/1/2023 "With very little training, Service Fusion was comprehensive and easy to navigate." 4.5/5 What do you like best about Service Fusion? The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nick name to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we don't use. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? The ability to add work orders and schedule techs means we don't have to have giant whiteboards with the schedule and lose the information when the week is over. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-8168913/official_response/edit) Taking your business from pen and paper to electronic is a daunting task. We are thrilled to hear Service Fusion made that transition easy for you! Regarding your question about fields, Service Fusion has private and public notes you could use depending on if you need the tech to see the information or not. You also have the ability to create customer custom fields. It might be worthwhile to reach out to support so they can take a look at your specific use case. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sushil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushil B.") SB Sushil B. Technical Lead Mid-Market (51-1000 emp.) 2/15/2024 "Service fusion" 5/5 What do you like best about Service Fusion? Responsive from support, easy to use and management Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Nothing as of now, it all is a nice product Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Management, call tracking and assignment to the call and tracking Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9240049/official_response/edit) We are happy to hear you are enjoying your experience with Service Fusion! Validated ReviewerIncentivizedSource: G2 invite ![Zachary W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary W.") ZW Zachary W. Account Executive Small-Business (50 or fewer emp.) 2/8/2024 "I didn't get to use it much, but my experience was great for my duties." 2.5/5 What do you like best about Service Fusion? Ease of use and device compatibility. Works great. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Not much to say. I didn't use it in many different ways to have anything to dislike. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Data management, eliminating paper. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9212541/official_response/edit) Thanks for leaving us a review! Validated ReviewerIncentivizedSource: G2 invite ## Questions about Service Fusion? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Fusion ](https://www.g2.com/products/service-fusion/discussions/new) GU Guest User What is your primary use case for Service Fusion in managing field service operations? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-service-fusion-in-managing-field-service-operations) ![Christopher F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher F.") CF Christopher Fry • Last activity over 6 years ago How do I set params on time tracking to round up or down to the nearest half hour? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) [ View all Discussions ](https://www.g2.com/products/service-fusion/discuss) ## Pricing Options Pricing provided by Service Fusion. ### STARTER Starting at $259.00 ### PLUS Starting at $399.00 ### PRO Starting at $649.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) Service Fusion Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/service-fusion-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-service-fusion) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-service-fusion) ##### ##### Service Fusion Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Payment Processing Credit Card Processing [ View More Features ](https://www.g2.com/products/service-fusion/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/service-fusion/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [What is the top local SEO solution for multi-location businesses?](https://www.g2.com/discussions/what-is-the-top-local-seo-solution-for-multi-location-businesses)[What are the top NLP platforms for enterprises that need strong API support so development teams can integrate language capabilities without rebuilding from scratch?](https://www.g2.com/discussions/what-are-the-top-nlp-platforms-for-enterprises-that-need-strong-api-support-so-development-teams-can-integrate-language-capabilities-without-rebuilding-from-scratch)[What are the most reliable endpoint security services based on reviews from enterprise security teams avoiding vendor lock-in?](https://www.g2.com/discussions/what-are-the-most-reliable-endpoint-security-services-based-on-reviews-from-enterprise-security-teams-avoiding-vendor-lock-in%20) [What are the highest rated IRCM platforms for telecommunications service providers at the enterprise level?](https://www.g2.com/discussions/what-are-the-highest-rated-ircm-platforms-for-telecommunications-service-providers-at-the-enterprise-level)[What is the best password manager for small businesses?](https://www.g2.com/discussions/what-is-the-best-password-manager-for-small-businesses)[Pros and Cons Details](https://www.g2.com/products/service-fusion/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)