--- title: Service Fusion Reviews meta\_title: 'Service Fusion Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 124 reviews by the users' company size, role or industry to find out how Service Fusion works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 124 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Fusion Reviews & Product Details Visit Website Service Fusion is field service management software built for growing service businesses that need to run more of their operations without adding complexity. It manages scheduling, dispatch, invoicing, and payments in one system that both office staff and technicians actually use. Unlike complex enterprise platforms or entry-level tools that can't scale, Service Fusion is built for businesses ready to grow, giving owners visibility, office managers control, and technicians tools that make their day easier. There are no per-user fees, so teams can add technicians and staff without increasing their monthly software cost. Service Fusion connects office staff, dispatchers, and technicians all in one system. Teams can schedule and dispatch jobs, manage estimates and invoices, accept payments in the field with FusionPay, and track job costing and technician performance from a live dashboard. The technician mobile app and native QuickBooks integration keep the whole team working from the same information. Service Fusion replaces the spreadsheets, paper job forms, and disconnected tools many growing service businesses start with, giving owners real visibility into their operations as they scale. * * * Product Website Service Fusion Seller [EverPro](https://www.g2.com/sellers/everpro) Discussions [Service Fusion Community](https://www.g2.com/products/service-fusion/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Service Fusion. ### STARTER Starting at $259.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) ## Service Fusion Integrations (2) What do users say about integrations? Verified by Service Fusion [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews) Show More ![Cate B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cate B.") CB Cate B. Vice President Small-Business (50 or fewer emp.) 3/12/2026 "Automated Features and Customization That Improve Customer Communication" 4/5 What do you like best about Service Fusion? A lot of the automated features, communication with customers, and customization. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Not integrated with ServicePower or ServiceBench. Lack of development or updates for 5+ years that we last used it. We switched software because of the lack of investment and upgrades to the platform and the slow load times. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It's a primary FMS or field service management system, so it was our main company system that we used for customer information, work orders, inventory/parts, invoices, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JP Jeff P. General Manager Environmental Services Small-Business (50 or fewer emp.) 5/2/2025 "Good but not great" 3/5 What do you like best about Service Fusion? Simple to use for simple things. Easy to load information for customer. Easy to create transactions, schedule, move schedule around between tech's and reporting. One affordable price for all access as most companies charge per user price. Help desk is very responsive Credit card field integration into software Review collected by and hosted on G2.com. What do you dislike about Service Fusion? 1. Inventory management is almost unusable to keep any trackable large database of inventory in real time. Loading daily inventory in/out is manual and tedious. 2. Unable to track and verify if emails are sent and transmitted and/or received by customers. If the file is too big and it does not go through, no way to know that unless customer calls to complain. 3. System goes down or has issue often almost once a month. 4. Not very retail friendly, cannot apply automatic discounts, sales increases, etc to categories or all products as new items are added to inventory. You have to constantly go in and update items to recognize discounts and sales. With plumbing and HVAC there are literally hundreds of thousands of parts and we have to update discounts, sales and pricing every day. 5. I cannot add large quantities of items/inventory at once. It can only be added one item at a time. 6. No longer after implementation have a rep to reach out to or contact. They will not call or check up after you are on boarded. Use the Help Desk only. 7. Suggestions for improvement seldom implemented. Needs many other users to find the same problem on a blog and agree to generate buzz to make them implement change. Seems more political or squeaky wheel based rather than logic based or competitor matching. 8. Notes often drop out with the slightest dip in cellular coverage. Notes entered should be retained in memory until signal is strong enough to upload. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? So far, none Review collected by and hosted on G2.com. Show More 5/14/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite SS Stacey S. Owner/CFO Small-Business (50 or fewer emp.) 2/24/2025 "Dishonest and does not deliver." 0/5 What do you like best about Service Fusion? We never had the chance to implement it due to lack of setup Review collected by and hosted on G2.com. What do you dislike about Service Fusion? After three months, the software was still not set up and the data migration that had been promised was not delivered. We reached out repeatedly to have our concerns addressed, everything from "Why is it that clients with multiple properties aren't showing more than one" to "Where is the job history?" We were told at the three month mark that data migration of history was not possible, though it states right on their website that it is part of what they do. At one point, our onboarding specialist asked me to do the bulk of the data migration to which I firmly said no - that's what we were paying them for. In the meantime we're still running our day to day operations on our old software and paying for two platforms, one of which was supposed to be up and running within a week - not three months. When we were told they couldn't do the job history migration, that was it. I canceled immediately but they'd just charged our card for an additional three months. I asked for a refund, was told two weeks later that there's a no refund policy built into the docusign (fine print) which nobody had ever told us. So I send all the documentation I had to my credit card company for a chargeback, why would I pay for three months of service for something we cancelled? The bank agreed, issued the chargeback and a month later I still have not received a refund. But you know what I did receive? A collections notice. So they don't issue a refund but they send us to collections? They're lucky I didn't go after the full amount for the six months of service. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? It's not solving any problems, it's creating more problems - or at least its customer service department is. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sruli G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sruli G.") SG Sruli G. President Small-Business (50 or fewer emp.) 7/14/2024 "We are pretty happy that we've upgraded our dispatch and estimating to Service Fusion" 4/5 What do you like best about Service Fusion? Service Fusion makes dipatching and tracking our team real easy. It also allows us to make proposals in the field. We use Service Fusion multiple times a day and our technicians couldn't be happier. All the information they need is available to them. We've cancelled the subscription to our Time Clock as its all built into Service Fusion. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Service Fusion sync's from Service Fusion to our Quickbooks, It would be nice if there could be a (2) way sync. The full amount of features aren't mobile friendly and you need to use a desktop for many of the admin functions. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Service Fusion helps us let our technicians where to go, who to contact when they get onsite and what to expect when they arrive. It helps the field communicate pictures of site conditions and it allows us to bill time and material correctly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 2/11/2025 "New User learning fast!" 4.5/5 What do you like best about Service Fusion? Functionality and ease of instructions has been awesome. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? It does seem to have a little too much going on at first Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Provides a much faster way to consolidate quotes and customer information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Donna Ferony A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna Ferony A.") DA Donna Ferony A. Small-Business (50 or fewer emp.) 2/17/2024 "Best CRM program and more benefits" 5/5 What do you like best about Service Fusion? I was impressed with Service Fusion from day one. I interviewed multiple companies my final decision was Service Fusion due to its awesome employees never making me feel stupid since I am a boomer. The setup is simple and I pretty much programmed the whole system myself with much ease and help from their staff. But Service Fusion integrates everything OMG. Call Center, Inventory, dispatch grid, invoicing, customer CRM database, ease of use, onboarding, and continual education and support from Service Fusion. Cost-effective as well. We use it every day for our business. It's super easy to add technicians and customer care call representatives. The AI calling and texting is amazing 85% of our dispatch jobs come from texting. As a business owner, it gives you a dashboard with amazing informative information that makes my job easy without a bunch of spreadsheets. Every day they have been adding more features that help out a business owner with great insight into your business. I highly recommend Service Fusion. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? When our call system goes down or there is a glitch and we lose our text from customers waiting for a response. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Receiving payments, able to text customers, manage our technicians, staff commissions, payroll, pictures for jobs, recorded conversations from our staff and customers. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9250020/official_response/edit) Wow, thank you so much for your feedback! We get great satisfaction when we hear that our customers love Service Fusion as much as you do. Current UserValidated ReviewerIncentivizedSource: Seller invite SF Scott F. Small-Business (50 or fewer emp.) 12/21/2023 "Good but could be great!!" 3.5/5 What do you like best about Service Fusion? The feature set is great overall. Has many of the modern features that people come to expect. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? There are many items like inventory and the report system that are included but are very unrefined. Overall the report system needs to be more flexible in its abilities and data that can be added to reports. Items like line numbering and DENSE report outputs similar to and excel sheet for things like equipment are essential for us and not a possibility on the current version of SF. Importing of data is a bit clunky!! We are still clearing issues that showed up after the data import. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Communication to our clientele has definetly improved. I would LOVE to see the ability to be able to have SF phone numbers be trunked to other systems and / or integration into systems like TEAMS so groups can see voicemails and texts. Good system overall but refinements are needed. Review collected by and hosted on G2.com. Show More Response from Melanie Wright of Service Fusion [Editedit](https://www.g2.com/survey_responses/service-fusion-review-9049038/official_response/edit) Thanks for taking the time to leave us a review! We are in the process of mapping out and planning new releases for our modernization efforts. We hope you see some improvements from these efforts. Current UserValidated ReviewerIncentivizedSource: Seller invite CR Celeste R. Small-Business (50 or fewer emp.) 4/15/2024 "So Easy to use! This is the best scheduling app I have ever used!" 5/5 What do you like best about Service Fusion? I have to use this all day, and the way its laid out is easy to underatnd, and if anything goes wrong theres always someone to call and theyll fix it quickly! Review collected by and hosted on G2.com. What do you dislike about Service Fusion? The only thing i dont like about service fusion is that it opens a new window each time I veiw a job. I use this all day and i will have 50 tabs open before I know it. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? Its easy to fill in all of our cutomer information while they're on the phone, saves me alot of valuable time! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![kristin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kristin D.") KD kristin D. scheduling/parts manager Small-Business (50 or fewer emp.) 7/23/2024 "Easy to understand and use, customer support is always there if you need them." 5/5 What do you like best about Service Fusion? Keeps everything organized, easy to use, all in all it's great. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? When listening to voicemails left, or playing back recorded messages you don't have the opinion to fast foward. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Flor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor M.") FM Flor M. Operations Manager Small-Business (50 or fewer emp.) 9/4/2024 "Service Fusion is very user friendly" 5/5 What do you like best about Service Fusion? It is super easy to use, I was able to learn how to use it in a very small amount of time with minimal training. Review collected by and hosted on G2.com. What do you dislike about Service Fusion? Their customer service is lags a little bit. Review collected by and hosted on G2.com. What problems is Service Fusion solving and how is that benefiting you? They implemented a customer portal, which is helpful for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Service Fusion? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Fusion ](https://www.g2.com/products/service-fusion/discussions/new) ![Christopher F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher F.") CF Christopher Fry • Last activity over 6 years ago How do I set params on time tracking to round up or down to the nearest half hour? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) GU Guest User What is your primary use case for Service Fusion in managing field service operations? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-your-primary-use-case-for-service-fusion-in-managing-field-service-operations) [ View all Discussions ](https://www.g2.com/products/service-fusion/discuss) ## Pricing Options Pricing provided by Service Fusion. ### STARTER Starting at $259.00 ### PLUS Starting at $399.00 ### PRO Starting at $649.00 [ View More Pricing Information ](https://www.g2.com/products/service-fusion/pricing) Service Fusion Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/service-fusion-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1f3e71afa76e797defe56c8b1502f99c/housecall-pro.jpg "Product Avatar Image") Housecall Pro 4.3/5(204) [ Compare Now ](https://www.g2.com/compare/housecall-pro-vs-service-fusion) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-service-fusion) ##### ##### Service Fusion Features Before the Job Calendar Dispatch Roles On the Job Location Employee Communication Behavior Monitoring After the Job Reports Analytics Billing & Invoicing Payment Processing Credit Card Processing [ View More Features ](https://www.g2.com/products/service-fusion/features) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/service-fusion/competitors/alternatives) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[Payment Processing](https://www.g2.com/categories/payment-processing)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [Top-rated purchasing apps for medium-sized companies](https://www.g2.com/discussions/what-are-the-top-rated-purchasing-apps-for-medium-sized-companies)[Best tools for monitoring workloads in the cloud](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[Best platforms for integrating PM with estimating tools](https://www.g2.com/discussions/best-platforms-for-integrating-pm-with-estimating-tools) [Best service for virtual event management](https://www.g2.com/discussions/what-s-the-best-service-for-virtual-event-management)[Best app for revenue ops in SaaS businesses](https://www.g2.com/discussions/best-app-for-revenue-ops-in-saas-businesses)[Pros and Cons Details](https://www.g2.com/products/service-fusion/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)