I can download Remittance Advices easily. Review collected by and hosted on G2.com.

I have to change to Classic Service Center to download Remittance Advices. Review collected by and hosted on G2.com.

that its very easy to use. you put in OA number and your claim image pop right up Review collected by and hosted on G2.com.

wish it has that eob information was easier to read Review collected by and hosted on G2.com.

I appreciate the online chat and their ability to get things done over chat. As a clinician, I don't have all afternoon to sit on the phone and wait for custome service. Review collected by and hosted on G2.com.

When cases are created there is limited follow up on them. When I email back looking for the status of the case, I receive no reponse. Cliams are often time sensitive and this can affect my ability to get paid. It is vital that claims issues are dealt with quickly. Review collected by and hosted on G2.com.

The ease of use of the program is fantastic. We utilize Office Ally on a daily basis, and have had little to no issues with their service. We do not utilize all of the features that it offers, but for making the billing process straight forward we have not found a better service. Customer support has always been quick and very helpful as well. We were easily able to integrate and implement their software. Review collected by and hosted on G2.com.

There is nothing that comes to mind when trying to debate what Office Ally can improve on. The new interface made it even more efficient and easy to utilize. Review collected by and hosted on G2.com.

The HCFA form is the same as the paper form, this makes it easily filling out the patient's information. The free billing submission is another strength. The quick and easy customer support is really helpful when we get questions. I also like the featuers including the error reports when there is a mistake in the HCFA form, the ICD10 check up, the billing history, and the easy to use platform. Review collected by and hosted on G2.com.

I don't like the new look, I prefer switching the user interface to the classic one. I don't like the rejection of the 90 day dublication of claim submission, I updated the information on the HCFA form, it was still rejected. Review collected by and hosted on G2.com.

The upsides of Office Ally is that they work directly with the insurance carrier I work with, Kaiser, and there is not cost with submitting claims through them, which is huge for me as a small business owner with minimal billing needs. Review collected by and hosted on G2.com.

It was very complicated to use initially, just a challenging learning curve, yet now that I know the system I can complete me claims seamlessly and easily. Review collected by and hosted on G2.com.

I find the product easy to file claims, look up old claims, and correct claims. It is also easy to find errors and and payments that need to be posted. This is a program that would be very easy to train a new employee with. Review collected by and hosted on G2.com.

The standard fee is costly for a small practice. Review collected by and hosted on G2.com.

It's very easy to submit insurance claims - once I've entered my patients details I have them stored and very easy to retrieve Review collected by and hosted on G2.com.

I don't dislike anything about Service Center by Office Ally - it's super eay to use Review collected by and hosted on G2.com.

The Service Center is easy to navigate and accomplish the needs of my business. Review collected by and hosted on G2.com.

It is a little slow to load and I prefer using the original version as opposed to the new version. Review collected by and hosted on G2.com.

ease of use for claims billing and remits/EFT/ERAs Review collected by and hosted on G2.com.

claims correcting, doesn't allow you to override something or when you fix the payer to the OA payer, it doesn't fill in the address which is required Review collected by and hosted on G2.com.