Great for scheduling maintenance services. If you have used Qxpress, it is just as nuanced, but better. Reoccuring jobs, marketing, etc. I would highly recommend it for any lawn/landscape maintenance provider. After using this cloud based software, I would never go back to desktop.

Service Autopilot integrates seamlessly with Quickbooks.

Anytime we have had an issue, help has been fast and efficient. Yes, you do get a low level person when calling in sometimes, but they will escalate it quickly if it is obvious that needs done. Review collected by and hosted on G2.com.

We have had a few hiccups with invoice customization, etc. Just minor details. Overall, I can't really think of one major gripe. Review collected by and hosted on G2.com.

The efficiency and integration of data. We are able to create an account for a new lead, convert them to a client, add their payment information, create and send an estimate, convert that estimate into a job which is dispatched on the scheduled day, then mark that job completed from the field, charge their account from the field, and email a receipt all with a few clicks and with ZERO double entry! Review collected by and hosted on G2.com.

Would like more detailed email functions for talking back and forth with customers and being able to track that within SA. Outgoing emails work great, but the response from customer does not integrate back into SA but rather appear in the inbox of the email address.

Estimate templates that were a bit more customizable would be nice (something along the lines of your "drag and drop" website builders like weebly or wix).

We would like to be able to add a client's new credit card number to their account from the mobile app. Review collected by and hosted on G2.com.

Service Autopilot saves us a lot of time when processing snow events. We used to manually calculate each job within a snow event but this system is awesome at tracking employee time spent at each job, adding products used at each event and adding both together to give us totals. Our employees enjoy the app and say its easy to use. Review collected by and hosted on G2.com.

We seem to have quite a few software 'glitches'. We finish processing an event only to come back at the end of the month, for billing, to find that our numbers have been changed. Totals have changed due to rounding time, rounding service total amounts, and losing or gaining product amounts. This is very frustrating when we are tempting to tie out and complete billing. Every month we always have an issue with tying invoices (what we send out) and our dispatch boards (where we process the work completed). We've contacted customer service about these issues many times and we have yet to get a real fix. Service Autopilot's audit trail is abysmal. It's doesn't track or audit changes you would like it to and it has an audit trail for changes that never occurred. Review collected by and hosted on G2.com.

Help line. They are always there to help when needed and are fantastic. Review collected by and hosted on G2.com.

Training Other employees how to use it is a little time-consuming but that would happen with any program Review collected by and hosted on G2.com.

Customer service and support is always available and very helpful Review collected by and hosted on G2.com.

lag time, reports desperately need to be improved compared to Quickbooks Review collected by and hosted on G2.com.

I love how we can manage most of our service business in the one place Review collected by and hosted on G2.com.

I wish support was better at helping us find workarounds and best practices for our specific needs. I also wish it integrated with Quickbooks Online. Review collected by and hosted on G2.com.

What i like best about this program is the ability to track employees abd schedule routes for jobs. Review collected by and hosted on G2.com.

I dislike it because it can become expensive when mobile users are added. Review collected by and hosted on G2.com.

This software makes it easy to schedule and maximize your overall company profits. Review collected by and hosted on G2.com.

I’ve had the software crash on multiple occasions. Review collected by and hosted on G2.com.

The scheduling and routing feature using the mapping tool. Review collected by and hosted on G2.com.

Lack of ability to customize route sheets. Review collected by and hosted on G2.com.