--- title: Service Autopilot Reviews meta\_title: 'Service Autopilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 21 reviews by the users' company size, role or industry to find out how Service Autopilot works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 21 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Autopilot Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Service Autopilot but has limited features. Are you part of the Service Autopilot team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Service Autopilot is a scheduling software for small business owners puts your service company on autopilot by managing scheduling, routing, field service scheduling and communication, service business marketing, billing, call center, service tickets, finances and much more. * * * Seller [Xplor Technologies](https://www.g2.com/sellers/xplor-technologies) Discussions [Service Autopilot Community](https://www.g2.com/products/service-autopilot/discuss) Overview by Devin Meister Show More ## Pricing Pricing provided by Autopilot. ### Startup $47 per month ### Pro $79.97 per month [ View More Pricing Information ](https://www.g2.com/products/service-autopilot/pricing) ## Top-Rated Alternatives [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Agentforce Field Service (formerly Salesforce Field Service)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Field Service (formerly Salesforce Field Service)") Agentforce Field Service (formerly Salesforce Field Service) 4.4/5(1,048) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ View All Alternatives ](https://www.g2.com/products/service-autopilot/competitors/alternatives) ## User Insights Average based on 21 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Small-Business (50 or fewer emp.) 3/12/2024 "Big Promises, Disappointing Product" 0/5 What do you like best about Service Autopilot? The dispatch board and waiting list are useful features- if they work Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? The customer service is non-existent or laughable. Users look for solutions to common problems and malfunctions within the software in the Facebook user group. If they post anything critical of the software, they're removed and BLOCKED from the group without warning. This has caused a splinter group called "Service Autopilot Misfits" to pop up on Facebook of people who have been blocked from the user group. It currently has over 1000 members in that private group. The setup is very complex in order to setup clients and jobs or you can pay them to do it for you, and from what I've seen in the groups, it's not a pleasant experience. Automations, like service reminders, are cumbersome and complex to configure and require some understanding of HTML code in order to format correctly. Automations are typically outsourced to another vendor who charges both a setup fee and a monthly maintenance fee. The price continues to escalate, and the interface is clunky and doesn't display well on most devices. Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? none. I would not recommend this product. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 1/13/2022 "Best Service Software on the Market" 4.5/5 What do you like best about Service Autopilot? The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally. Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? Filtering for data and getting accurate data in reports or lookups is sometimes difficult Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? An all-in-one CRM from marketing to sales to production to accounting and re-marketing cycle of clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Neil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neil M.") NM Neil M. Owner Small-Business (50 or fewer emp.) 5/2/2019 "Amazing for Lawn Care" 3.5/5 What do you like best about Service Autopilot? Service autopilot is the best way to organize and routes your clients for a lawn care business Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? Service Autopilot is pricey. It needs to be a bit cheaper Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? I have learned how to optimize my crew's routings in order to be more efficient Review collected by and hosted on G2.com. Show More 4/8/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite GP Garrett P. HR Director Small-Business (50 or fewer emp.) 10/18/2021 "Intuitive user interface, great for landscape organizations, not necessarily the best on the market" 2.5/5 What do you like best about Service Autopilot? It was always really understandable what you needed to do to get what you want from the platform. No issues figuring out how to perform basic functions and it has even more robust features to build on. Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? Only by comparison, there are other systems that offer even more options for around the same price. This is a good system though. Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? Keeping track of multiple client contracts for landscaping has been much easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/14/2022 "Sales Development Representative" 4/5 What do you like best about Service Autopilot? Work culture is amazing. Everyone is great and the job is flexible at times. Love unlimited PTO. Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? Cold calling. Some of the people you talk to are idiots Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? It is a field management software. It's built to help field industries automate time consuming tasks like invoices, routing, scheduling and marketing. It's super helpful but people don't want to spend the money for it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") UE Verified User in Environmental Services Small-Business (50 or fewer emp.) 12/8/2021 "Keeps books organized" 4/5 What do you like best about Service Autopilot? I like that I can batch things instead of having to do everything one by one Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? I dislike that it can be glitchy in some areas Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? I can upsell clients year-round not just for lawn care Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![John C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John C.") JC John C. Owner Small-Business (50 or fewer emp.) 7/24/2020 "Good software steep learning curve" 4/5 What do you like best about Service Autopilot? This is a full management software for a service business. No need for multiple integrations with other softwares Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? My dislikes are the fact that it does not integrate with other software. In an attempt to be a one stop solution there are parts of the software that do not function as well as they could and it would be nice to link to other software to perform certain CRM functions. Review collected by and hosted on G2.com. Recommendations to others considering Service Autopilot: Be prepared for a learning curve and limited help from the help desk Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? We have one central source for all of our client data. Review collected by and hosted on G2.com. Show More 1/2/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 10/9/2019 "Overly Complicated, hard to use product. Lots of opportunity, wasted. " 2/5 What do you like best about Service Autopilot? Extremely flexible and can work for large scale companies. Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? The system is entirely over complicated. Even simple things such as - send a past due notice to customers - requires hours and hours of set-up and customization of menus/features/tabs that make no sense. Or you can pay one of their advisors several grand to make the email. This is just one feature that nearly every other platform in the space, does for free but on SA - you need to spend several hours researching, building and/or hiring someone outside to do it. Then, in one year, your email is outdated and you have to start over. Their proposal, customer portal and invoicing system.. not of it is mobile optimized - customer hate this. Tons of bugs and they try to do everything which has cause them to be great at nothing. Review collected by and hosted on G2.com. Recommendations to others considering Service Autopilot: Whether you are just starting out or especially if you have an existing business - test other platforms first. Think of how your customers will interact with it. Go with a mobile-optimized platform and you'll convert more estimates and be much happier. SA is too buggy, too complicated and in the end, you need to customize everything, all the time. Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? Scheduling and billing for our customer base. You think you can do it but you really need to either customize the system so much that in a year or two when you need to change something, you have to change EVERYTHING.. or you need to train someone for several weeks to do something as simple as set up a job on a technicians calendar. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Meghan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meghan L.") ML Meghan L. Owner Small-Business (50 or fewer emp.) 6/21/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Pretty good software" 5/5 What do you like best about Service Autopilot? I like the versatility of the program as well as the layout Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? I wish that it was more user friendly . Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? It allows me to track my business without the headache . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jeremiah G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremiah G.") JG Jeremiah G. CS Representative Mid-Market (51-1000 emp.) 5/28/2019 "Simple but effective" 4/5 What do you like best about Service Autopilot? The simplicity of the software is what I like the most. Review collected by and hosted on G2.com. What do you dislike about Service Autopilot? The occasional errors that come with any software. Review collected by and hosted on G2.com. Recommendations to others considering Service Autopilot: Simple but effective software. Review collected by and hosted on G2.com. What problems is Service Autopilot solving and how is that benefiting you? I am solving any and all of my customers problems. I love using it and it’s a blast. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Service Autopilot? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Service Autopilot ](https://www.g2.com/products/service-autopilot/discussions/new) GU Guest User Does service autopilot sync with QuickBooks desktop? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/does-service-autopilot-sync-with-quickbooks-desktop) [ View all Discussions ](https://www.g2.com/products/service-autopilot/discuss) ## Pricing Options Pricing provided by Autopilot. ### Startup $47 per month ### Pro $79.97 per month [ View More Pricing Information ](https://www.g2.com/products/service-autopilot/pricing) Service Autopilot Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-service-autopilot) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Which RO-I software has the best reviews](https://www.g2.com/discussions/which-ro-i-software-has-the-best-reviews)[Popular sales intelligence services for retail business](https://www.g2.com/discussions/what-are-the-most-popular-sales-intelligence-services-for-retail-businesses)[What do operations managers actually want from a BPM platform that process architects and IT teams keep overcomplicating during selection?](https://www.g2.com/discussions/what-do-operations-managers-actually-want-from-a-bpm-platform-that-process-architects-and-it-teams-keep-overcomplicating-during-selection) [Knock vs Courier vs SuprSend for a software team building high-volume notification infrastructure: which notification infrastructure platform gives the best combination of fast integration, reliability, and multi-channel delivery?](https://www.g2.com/discussions/knock-vs-courier-vs-suprsend-for-a-software-team-building-high-volume-notification-infrastructure-which-gives-the-best-combination-of-fast-integration-reliability-and-multi-channel-delivery)[Recommended performance monitoring software for IT services](https://www.g2.com/discussions/recommended-performance-monitoring-software-for-it-services)[Best cloud-based EDI solution](https://www.g2.com/discussions/what-s-the-best-cloud-based-edi-solution) [Show MoreShow Less](javascript:void(0);)