Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Excellent Products and Service"
4/5
What do you like best about Serrala?

Strong SAP integration, and a good opportunity to discuss new functions that bring real benefits for customers. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I´m very safitsfied with Serrala company Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your feedback.

We’re glad to see that the SAP integration and collaboration on new functionalities are bringing real value to your team. It’s great that you’ve been able to automate bank statement processing and streamline payments.

If you need anything, don't hesitate to reach out at hotline@serrala.com.

Verified User in Building Materials
AB
Verified User in Building Materials
Enterprise (> 1000 emp.)
"Powerful Autobank Tool Backed by a Highly Professional Team"
4/5
What do you like best about Serrala?

Powerfull autobank tool managed by a very professionnal team Review collected by and hosted on G2.com.

What do you dislike about Serrala?

our version is SAP embedded so it has the same lacks in UX/UI than SAP but it is not Serrala's "fault" Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for sharing your sharing your feedback.

We’re glad to hear that Autobank is delivering strong automation results for your processes and that our team’s professionalism is making a positive impact—saving time, reducing errors, and freeing up valuable resources.

We also appreciate your note regarding the UX/UI limitations linked to the SAP-embedded environment. Thank you for recognizing the context, and for your understanding.

If you have additional ideas or need assistance, feel free to reach out to our team anytime at hotline@serrala.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Faster, helpful support with errors"
4.5/5
What do you like best about Serrala?

The support. In case of errors, help was always provided quickly. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Appointment availability from support. Appointment was only arranged after days. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your review.

We’re pleased that our support team has been able to help quickly when errors occur and that automated bank statement transport into SAP is significantly reducing manual effort.

We also appreciate your feedback about appointment availability and the delay in arranging a meeting. We understand how important timely access to support is and will share your comments with the team.

If you need further assistance, please contact us at hotline@serrala.com.

Alexander .
A
Alexander .
Mid-Market (51-1000 emp.)
"Good support and easy operation"
4.5/5
What do you like best about Serrala?

I like the good support from Serrala, which made the introduction really easy. The AI focus is also impressive. The ease of use is also a big advantage. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Old versions are neglected Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Alexander, thank you for sharing your feedback.

We’re glad to hear that you appreciated the support during the introduction, the ease of use, and our strong focus on AI. It’s also great to know that Serrala is helping make liquidity more visible for your organization.

We take note of your comment regarding older versions and appreciate you raising this point. Your feedback helps us continuously improve our solutions and overall customer experience.

If you need any assistance, we are always available at hotline@serrala.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Always a Solution, Even with System Limitations"
5/5
What do you like best about Serrala?

I believe there’s always a solution to any problem, no matter the system limitations or anything else that might get in the way. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Availability since demand is getting higher and higher. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your positive feedback.

It’s great to hear that you value our solution-focused approach and that Autobank is supporting the automation of direct debits and credits.

We also understand your point about availability. We appreciate you highlighting this and will share it with the relevant teams.

If you need support, please contact us at hotline@serrala.com.

DF
Daniel F.
Global D2C IT Manager
Mid-Market (51-1000 emp.)
"Support and implementation always ready to help"
5/5
What do you like best about Serrala?

The support and implementation team is always willing to assist in all possible scenarios. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

There is not, at least in my case, a project manager with clear tasks on a timeline; everything needs to be done by the technical and commercial team. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Daniel,

Thank you for your review! We're happy to hear our support and implementation teams have been helpful throughout your project.

We also appreciate your feedback regarding project management and timelines. This is valuable input, and we are continuously working on improving our delivery processes to ensure an even smoother and more structured experience for our customers.

If you need anything, our team is here at hotline@serrala.com.

Verified User in Consumer Goods
EC
Verified User in Consumer Goods
Enterprise (> 1000 emp.)
"Customer experience regarding FS Autobank"
4.5/5
What do you like best about Serrala?

It provides functionalities that are specifically designed to meet a broad range of business requirements and variations. It also offers highly professional implementation services. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Nothing to dislike. May be there are aspects, which can be improved by Serrala are actively working on improving their products Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for sharing your experience.

We’re glad to hear that Serrala is supporting a wide range of business requirements and helping drive strong cash application automation results.

Thank you as well for recognizing our ongoing efforts to continuously improve our solutions.

If you ever need support or wish to explore further optimizations, our team is always available at hotline@serrala.com.

TZ
Thomas Z.
Department Manager Accounting
Mid-Market (51-1000 emp.)
"Good overall solutions with small compromises"
4/5
What do you like best about Serrala?

The products, in our case Autobank, are very well adapted to the use cases, and Serrala provides good support and knowledge exchange among the users. Additionally, they take feedback and continuously optimize the products. Very good update structure. In 2024, we expanded our product landscape with the module solution Collections from Serrala. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Often, one doesn't really know exactly what the products are capable of, as only the basic things are set up according to customer requirements during implementation. However, this problem is known and is being addressed by Customer Success. Review collected by and hosted on G2.com.

Response from Serrala Support of Serrala
Edit edit

Dear user, thank you very much for your review. We are very pleased that you are satisfied with our AutoBank solution and that you appreciate our support and knowledge exchange.

We are constantly working to improve and provide our customers with the best possible financial solutions.

For questions and suggestions, you can reach our support team via email at hotline@serrala.com.

Eileen M.
EM
Eileen M.
Mitarbeiterin Forderungsmanagement
Mid-Market (51-1000 emp.)
"Good advice and logical mechanisms – thoroughly convincing"
4.5/5
What do you like best about Serrala?

Good support from consultants, logical mechanisms Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I can't think of anything, I'm very satisfied Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Eileen, thank you for sharing this review.

We are very pleased to hear that you value our solutions and the support provided by our consulting team. It’s great to know that Serrala is helping you streamline intelligent payment processing and reduce manual effort.

If you ever need support or have questions in the future, our team is always available at hotline@serrala.com.

Claus S.
CS
Claus S.
CFO
Small-Business (50 or fewer emp.)
"Perfect Customer Service Every Time"
4.5/5
What do you like best about Serrala?

Customer Service is always perfect! !!!! Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Claus, thank you for your kind feedback.

We’re happy to hear that our support team consistently delivers a great experience and that the solution is helping with your payment processes.

If you ever need anything, we’re here for you at hotline@serrala.com.