Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Autobank impresses with automation, support partly with inadequate solutions"
3.5/5
What do you like best about Serrala?

-Autobank: Booking is automated.

I am quite new to the team and don't have much experience yet. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

with no direct support contact person, long waiting time and inaccurate help Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for sharing your first impressions.

We’re glad that Autobank is supporting your team’s automation goals.

We’re sorry to hear about the long waiting times and that some of the assistance provided has not been accurate enough. Reliable, timely support is important, and we appreciate you bringing this to our attention.

Please don't hesitate to reach out to us at hotline@serrala.com if you need any support.

Verified User in Construction
AC
Verified User in Construction
Enterprise (> 1000 emp.)
"Overall good experience with Serrala"
3.5/5
What do you like best about Serrala?

Efficient team with regular follow-up. The support team is doing its best to help, with good responsiveness, and they also provide monitoring.

Dedicated project manager for our implementation projects Review collected by and hosted on G2.com.

What do you dislike about Serrala?

For more complex issues, support isn’t always helpful, and the available logs can be lacking. Customization can also be challenging at times and may require days of consulting to get it right. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for sharing your feedback.

We’re pleased to hear that you value the responsiveness of our support team, regular follow-ups, and the dedicated project management during your implementations. It’s also great to know that our SAP-integrated solutions are supporting your processes.

We appreciate your comments regarding more complex support topics, log availability, and customization efforts, as they help us continuously improve.

If you’ve got any further suggestions or needs, please don’t hesitate to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com.

Makemba M.
MM
Makemba M.
Projektmanager Digital Solutions
Mid-Market (51-1000 emp.)
"Efficient receivables management with versatile applications"
4.5/5
What do you like best about Serrala?

I appreciate Serrala for the quick and easy solution it offers customers to settle their outstanding receivables. The team's commitment stands out positively to me, as well as the many applications of the solution. Additionally, the initial setup of Serrala was simple in itself, which I find advantageous. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

So far, I have nothing to comment on. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Makemba, thank you for sharing your review.

Our team is always happy to support you at hotline@serrala.com whenever needed.

SS
Simon S.
Kreditorenbuchhalter
Mid-Market (51-1000 emp.)
"Autobank automation runs perfectly – excellent customer service"
5/5
What do you like best about Serrala?

Autobank automation is running very well. Excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

There is really nothing that I don't like. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Effortless Posting Automation That Cuts Manual Workload"
4/5
What do you like best about Serrala?

Reduce the user's manual workload by automating the postings. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Some workloads aren't useful in situations where we have to repeat the same task. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your review.

We’re glad that Serrala’s posting automation is reducing your manual workload and giving you more time for higher-value activities.

We also appreciate your comment about repetitive workloads. Feedback like this helps us identify opportunities to make processes even more efficient.

If you need any assistance, our team is available at hotline@serrala.com.

Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Strong automation in the posting of extracts, but support only with Assist/Ascend"
3.5/5
What do you like best about Serrala?

The automation of the posting of extracts Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Support if you don't have an Assist/Ascend contract Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for leaving a review.

We’re pleased that the automation of bank statement processing is saving your team a significant amount of time.

We also understand your concern about access to support. We appreciate your candid feedback and will share it with the relevant teams.

If you need assistance, you can contact us at hotline@serrala.com.

Jörg L.
JL
Jörg L.
Enterprise (> 1000 emp.)
"Flexible and User-Friendly with Clear UI"
5/5
What do you like best about Serrala?

I like the flexibility of the products and the user interfaces from Serrala. The user interfaces are clearly structured and very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Updates of the software should stay within a certain range in terms of cost. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Jörg, thank you for your review.

If you’d like to provide additional feedback in the future, we’d be pleased to hear from you.

Our team is available at hotline@serrala.com if you need any support.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"AutoBank Rules Make Auto-Posting Payments Effortless"
5/5
What do you like best about Serrala?

AutoBank and the ability to auto post payments through the rules Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Not able to write off Tax differences when the customer short pays tax without referencing the difference. Review collected by and hosted on G2.com.

Verified User in Plastics
CP
Verified User in Plastics
Mid-Market (51-1000 emp.)
"AutoBank: More Functionality for Faster, More Accurate Bank Statement Posting"
5/5
What do you like best about Serrala?

Explicitly AutoBank offers many functionalities and provides far more opportunities to book bank statements correctly and efficiently than standard SAP. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Some of the Serrala consultants have only limited knowledge and expertise. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for sharing your feedback.

We’re pleased to hear that Autobank’s functionalities are helping you post bank statements more accurately and efficiently, and that the guidance you received increased your automatic booking rate.

We also appreciate your candid feedback about the consistency of consultant expertise. We’ll share this with the relevant teams as we continue to strengthen the quality of our services.

If you’d like to discuss your experience further, please reach out to us at hotline@serrala.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Autobank Rules: Smart AI Automation That Delivers"
4.5/5
What do you like best about Serrala?

Autobank rules - AI/Intelligence and automation Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Nothing much to say yet until I get to experience the actual production Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for sharing your training experience.

We’re glad that Autobank’s intelligent rules and automation are already demonstrating the potential to accelerate cash application, reduce manual work, and support faster book balancing.

We hope the production experience proves equally valuable. If any questions arise as you move forward, our team is available at hotline@serrala.com.