SG
Svetoslav G.
IT Business Partner
Enterprise (> 1000 emp.)
"Advanced Capabilities and Seamless SAP Integration"
4.5/5
What do you like best about Serrala?

How well it integrates with SAP and how advanced capabilities it offers, perfectly matching our needs Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Nothing to really dislike, it is well designed product Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Svetoslav, thank you for leaving a review.

It’s great to hear that the solution fits your needs well and helps speed up even complex cash application processes. Reducing processing time that significantly is exactly the kind of impact we aim for.

Our team is always here if you’d like to further optimize your setup: hotline@serrala.com.

All the best,

Sergio Z.
SZ
Sergio Z.
Transformation Consultant
Enterprise (> 1000 emp.)
"Seamless SAP Integration with an Intuitive In-Platform UI"
4/5
What do you like best about Serrala?

Integration within SAP, provides t a user interface within the platform, making it a seamless experience with enhanced processing capabilities. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

A sandbox environment would be a great benefit on introductory courses, users learn much better from active learning, Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Sergio, thank you for your review.

We’re glad that Serrala’s seamless SAP integration, in-platform experience, and predefined connections are helping reduce implementation effort and support adoption.

Your suggestion of a sandbox environment for introductory courses is valuable. We’ll share this feedback with our training teams.

If you need any support, please reach out at hotline@serrala.com.

Κ .
Κ
Κ .
Enterprise (> 1000 emp.)
"Automates Transactions with Customizable Rules"
4/5
What do you like best about Serrala?

I like the possibility to individualize the rules in Serrala, which allows us to automate the process of manual transactions efficiently. Also the communication with the technical specialists is great. Such partners are really valuable. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Communication with the management. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your feedback.

It’s great to hear that Autobank’s customizable rules are helping you automate manual payment transactions and that you value the collaboration with our technical specialists.

We also take note of your concerns regarding communication with management. Feedback like yours is important as we work to improve the customer experience at every level.

If you’d like to discuss this further, please reach out at hotline@serrala.com.

Verified User in Farming
UF
Verified User in Farming
Enterprise (> 1000 emp.)
"Helpful Support and User-Friendly Tools, but Autobank Rules Can Be Time-Consuming"
3.5/5
What do you like best about Serrala?

The support from serrala is very helpful and the products eg Autobank and Alevate is quite user friendly. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Creating rules in autobank can be tricky and time consuming Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Very good service with free AutoBank training"
5/5
What do you like best about Serrala?

The service is overall very good, especially the provision of a free training or course on the SAP tool AutoBank. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Sometimes it takes a little longer to process the tickets. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your positive review.

We’re pleased to hear that you value our service and training, and that our solution is helping automate payment receipt processing and electronic bank statements.

We also appreciate your patience when ticket processing takes longer than expected. We’ll share your feedback as we continue working to improve response times.

If you need assistance, please contact us at hotline@serrala.com.

Bert D.
BD
Bert D.
Co-founder
Enterprise (> 1000 emp.)
"Streamlined Invoicing, Challenges with XML Integration"
4/5
What do you like best about Serrala?

I like the user experience of Serrala, especially the simplicity of processing invoices. The hands-on flow is also very pleasant. Additionally, it offers good visibility for audit purposes. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

We have some challenges in implementing the Peppol legislation, where we need to process XML files. These are still in a next phase and need some optimizations. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Bert, thank you for sharing a detailed feedback about your experience with Serrala.

We appreciate your transparency regarding the Peppol integration challenges. Feedback like this is valuable as we continue optimizing these capabilities in upcoming phases.

If you need any support, our team is always available at hotline@serrala.com.

Stephanie W.
SW
Stephanie W.
Corporate Process Owner O2C
Small-Business (50 or fewer emp.)
"Automated payment processing with excellent support"
4.5/5
What do you like best about Serrala?

I like that Serrala is an end-to-end solution. It can process credits (SBI) and we were able to automate the credit process, as well as the reading of account statements up to the posting of payments. Additionally, we had good support from Serrala during the implementation. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

The posting of customer deductions (cost charges) is still not working. The charges are too complex, and currently, we are posting manually due to the complexity. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Stephanie, thank you for sharing your feedback.

We’re happy to hear that Serrala is supporting your end-to-end payment processing, from credit handling and bank statement reading through to automated posting, and that our team provided strong support during the implementation.

We also appreciate your transparency regarding customer deductions and complex charges. Your feedback helps us better understand these challenges as we continue to enhance automation for more complex scenarios.

If support is needed, please contact your Customer Success Manager or our team at hotline@serrala.com.

SK
Susanne K.
Process- and Application Manager
Mid-Market (51-1000 emp.)
"Future-oriented, but with high administrative and setup effort"
3.5/5
What do you like best about Serrala?

The future is being looked at and walked with. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

How to currently use CPweb. There is a lot to consider and set up internally on the admin side. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Susanne, thank you for taking the time to leave a review.

If you need any assistance, our team is always available at hotline@serrala.com.

Verified User in Mining & Metals
UM
Verified User in Mining & Metals
Enterprise (> 1000 emp.)
"Excellent Transaction Environment and Helpful Consultants"
4.5/5
What do you like best about Serrala?

The transaction environment and the consultants who assist us. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I don't have anything specific to mention. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your positive feedback.

We’re pleased that you value the transaction environment and the support provided by our consultants. It’s also great to hear that the bank statement upload process and bank memo line handling are meeting your needs.

If you need any assistance or would like to explore further optimizations, please contact us at hotline@serrala.com.

Verified User in Research
UR
Verified User in Research
Mid-Market (51-1000 emp.)
"Free Autobank Rule Consultancy, but Rejected Payment Details Need More Clarity"
3.5/5
What do you like best about Serrala?

I appreciate the availability of free rule Autobank consultancy. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I’m missing more detailed information and clearer explanations for rejected payments. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your feedback.

We appreciate your comments regarding the need for clearer rejected-payment details and the bugs you have encountered since the introduction of the new environment portal. We’re sorry for the inconvenience and will share this feedback with the relevant teams.

For help with a specific issue, please contact us at hotline@serrala.com.