Verified User
G
Verified User
Enterprise (> 1000 emp.)
"Incredible Support and Robust Financial Automation"
3.5/5
What do you like best about Serrala?

I cannot sing enough praise about Jitendra and Garoid who have provided incredible support. The functionality of the remittance advice allocation systems, OCR, and BPI are really exciting and have the potential to improve cash allocation. It's a touchless allocation stream which reduces the manual workload while increasing the visible audit trail within our system. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

We have struggled slightly with being on a slightly different system to the majority of Serrala's customer base however as mentioned above Jitendra has always stepped in to support, just some implementations have taken slightly longer. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for sharing your experience.

We’re thrilled to hear that Jitendra and Garoid have provided such strong support and that our remittance allocation, OCR, and BPI capabilities are helping reduce manual effort while improving the audit trail.

We also appreciate your patience regarding the additional complexity and longer implementation times caused by differences in your system environment. Your feedback will help us continue improving how we support varied customer landscapes.

If you need further assistance, please reach out to us at hotline@serrala.com.

CB
CYRILL B.
Cash Application Professional
Enterprise (> 1000 emp.)
"Deep Rule Investigation Boosted Our Automation Rates"
5/5
What do you like best about Serrala?

We have covered a deep investigation of the rules which enhanced our automation rates and as well as cleaning up of the rules we currently mantain. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I do not dislike anything as our consultant from Serrala is a great mentor. Review collected by and hosted on G2.com.

Haley M.
HM
Haley M.
VP of Marketing
Mid-Market (51-1000 emp.)
"Efficient AP Automation with Top-Notch Support"
5/5
What do you like best about Serrala?

I use Serrala for AP automation, and it helps me quickly review and approve invoices while providing complete visibility into approvals with an audit trail. The platform is easy to use, with a great and easy-to-understand UI, making my experience seamless. The team is wonderful to work with, and any issues that arise are addressed quickly by them. Serrala also integrates smoothly with our accounting system, SAP. The initial setup went very smoothly, guided by the implementation team every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I can't think of anything at this time. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Haley, thank you for taking the time to provide feedback and share details about your experience with our AP automation solution.

We are really glad to hear that Serrala is helping you streamline AP automation with full visibility, a clear audit trail, and an intuitive user interface. It’s great to know that the smooth SAP integration and the support from our implementation and support teams made a positive difference from setup through day-to-day use.

If you need anything, our team is available for support anytime at hotline@serrala.com.

AG
Alexander G.
Projektmanager
Enterprise (> 1000 emp.)
"Open-Minded, Solution-Focused, Highly Recommended"
5/5
What do you like best about Serrala?

I like Serrala's open-minded approach and their focus on solutions. They offer different solutions and are constantly looking for room to improve. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Just individual links - We needed general links for customers in our use case. Not so easy initial setup, but it was more on the outside. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Alexander, thank you for sharing your feedback.

We’re glad to hear that you value Serrala’s open-minded, solution-focused approach and our continuous drive to improve. It’s great to know that our solutions are supporting your use case and helping customers in arrears settle their open amounts effectively.

We also appreciate your comments regarding initial setup and the need for more general customer links. Feedback like this is valuable as we continue to refine both our solutions and onboarding experience.

If you need any assistance or would like to explore optimizations, our team is always available at hotline@serrala.com.

Bastian B.
BB
Bastian B.
Bilanzbuchhalter
Mid-Market (51-1000 emp.)
"Seamless SAP Integration, Reliable Performance"
4.5/5
What do you like best about Serrala?

I like the full integration of Serrala into SAP, it makes everything much easier. The applications run very stably, without major outages, and that is definitely a big plus. Additionally, the initial setup of Serrala with the help of the Serrala consultants was very straightforward. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

The setup of new master data Review collected by and hosted on G2.com.

Response from Tushar Mhaslekar of Serrala
Edit edit

Thanks for giving us a review. We're thrilled to hear that our software solutions are such an integral part of your operations! We appreciate your feedback on the interface and will pass it on to our teams to help them make improvements in the future. If you’ve got any further suggestions or needs, please feel free to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com.

Sylwia G.
SG
Sylwia G.
Continuous Process Improvement Analyst
Mid-Market (51-1000 emp.)
"Time-Saving Posting Automation with Strong Performance"
5/5
What do you like best about Serrala?

Automation of posting, time saving, performance Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Problem solving after upgrade of the system is very slow. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Sylwia, thank you for your review.

We’re glad that Serrala’s posting automation delivers strong performance and valuable time savings for your team.

We’re sorry to hear that resolving issues after the system upgrade has been slow and that automatic posting for the Payment Run is not working as expected. Please contact our support team at hotline@serrala.com so they can investigate this specific issue with you.

JL
Jozef L.
Product Delivery Team Member
Mid-Market (51-1000 emp.)
"Strong Local Payments & Bank Connectivity, With a Learning Curve for Customizing"
3.5/5
What do you like best about Serrala?

Our company is using paymenta and ASM module I appreciate lot local requirement for paymenta. Plus bank connectivity. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

As a complex sotware it get aome time to understand the customizing for beginning consultants (customer internal) Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Jozef, thank you for taking the time to share your experience.

We’re glad to hear that our solutions support complex local requirements and provide strong bank connectivity, along with improved data recommendations.

We appreciate your comment on the learning curve for customization, particularly for beginning consultants. Your feedback helps us continue improving onboarding and documentation.

Should you need any assistance, your Customer Success Manager or our Support Team is available 24/7 at hotline@serrala.com.

Melissa C.
MC
Melissa C.
Manager Treasury Operations
Enterprise (> 1000 emp.)
"User-Friendly and Highly Promising Automation Tool"
4.5/5
What do you like best about Serrala?

I find Serrala user-friendly, allowing me to take control of my actions without always needing the help of IT. I also appreciate the promise of more user functionality and the potential to automate more processes. We had good support to implement it, which made the initial setup easier. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I feel there needs to be a better understanding of FS2 collections. Also, more integration with SAP or other Serrala products would be beneficial. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Melissa, thank you for sharing your experience with Serrala.

We’re happy to hear that you find Serrala user-friendly and empowering, allowing you to manage processes independently without constant IT support. It’s also great to know that our team supported you effectively during implementation and that the automation of bank statement postings is already delivering value.

Thank you as well for your suggestions regarding FS² Collections understanding and deeper integration with SAP and other Serrala solutions. Your feedback is very valuable as we continue to enhance our offering and roadmap.

If you need any assistance, do not hesitate to write us at hotline@serrala.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Simple booking processes, but little AI integration"
4/5
What do you like best about Serrala?

I like the automatic processing by Serrala and the logical structure of the booking rules. These features are valuable because they automatically book many transactions. As a result, employees no longer have to manually book simple payments, which saves us some personnel costs. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

We have a relatively recent release and there is only little AI integration. Competing products are further along in development. The initial setup was difficult because the system logic was not yet well understood. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear user, thank you for your feedback.

We’re pleased that Autobank’s automatic processing and logical rule structure are reducing manual postings and helping your team save time and costs.

We also appreciate your comments about limited AI capabilities in your current release and the challenges of the initial setup. Your perspective is valuable as we continue to develop our automation capabilities and improve onboarding.

If you need anything, please contact us at hotline@serrala.com.

SG
Svetoslav G.
IT Business Partner
Enterprise (> 1000 emp.)
"Advanced Capabilities and Seamless SAP Integration"
4.5/5
What do you like best about Serrala?

How well it integrates with SAP and how advanced capabilities it offers, perfectly matching our needs Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Nothing to really dislike, it is well designed product Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala
Edit edit

Dear Svetoslav, thank you for leaving a review.

It’s great to hear that the solution fits your needs well and helps speed up even complex cash application processes. Reducing processing time that significantly is exactly the kind of impact we aim for.

Our team is always here if you’d like to further optimize your setup: hotline@serrala.com.

All the best,