# Serenity Reviews **Vendor:** Serenity **Category:** [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) **Average Rating:** 5.0/5.0 **Total Reviews:** 8 ## About Serenity Serenity is a cutting-edge AI-powered Environmental, Health, and Safety (EHS) software solution designed to assist organizations in managing their safety protocols and compliance requirements effectively. This innovative platform caters to a diverse range of industries and organizational sizes, from small and medium-sized businesses (SMBs) to large global enterprises, ensuring that safety teams can operate efficiently and confidently in their respective environments. The primary target audience for Serenity includes safety professionals, compliance officers, and organizational leaders who are responsible for maintaining workplace safety and regulatory compliance. The software is particularly beneficial for those seeking to enhance their EHS management processes through technology. With its user-friendly interface and rapid deployment capabilities, Serenity allows organizations to implement safety measures quickly, ensuring that frontline employees are empowered and equipped to contribute to a safer workplace. Serenity excels in transforming traditional EHS practices by leveraging artificial intelligence to streamline incident reporting, inspections, and risk assessments. The platform provides actionable insights that enable users to take corrective actions promptly, utilize inspection templates effectively, and implement hazard controls that are tailored to their specific operational needs. This focus on data-driven decision-making not only enhances safety outcomes but also promotes a culture of continuous improvement within organizations. Key features of Serenity include a centralized platform that simplifies compliance management and operational workflows, making it easier for organizations to adhere to safety regulations. The software connects people, processes, and data, fostering collaboration among team members and ensuring that safety information is readily accessible. Additionally, the Ascend deployment model allows organizations to experience the benefits of Serenity quickly, starting with a free trial that enables users to evaluate the software's impact on their operations without a significant upfront investment. By prioritizing user experience and operational efficiency, Serenity stands out in the EHS software category. Its AI-driven capabilities and focus on scalability make it an ideal solution for organizations looking to enhance their safety management practices while protecting their workforce and brand reputation. With Serenity, organizations can navigate the complexities of EHS compliance with confidence, ensuring a safer and more productive work environment for all. ## Serenity Pros & Cons **What users like:** - Users find Serenity to have an **intuitive interface** , making it easy to adopt and enhancing operational efficiency. (4 reviews) - Users appreciate the **user-friendly interface** of Serenity, enabling quick incident management and efficient data analysis. (3 reviews) - Users benefit from the **seamless integrations** of Serenity, enhancing efficiency and leveraging existing systems effortlessly. (3 reviews) - Users value the **centralized incident management** of Serenity, enabling efficient data capture and rapid report generation. (2 reviews) - Users praise the **responsive customer support** of Serenity, highlighting their attentiveness to user feedback and needs. (2 reviews) - Data Analytics (2 reviews) - Easy Access (2 reviews) - Users find Serenity's **intuitive UI/UX** enhances usability, allowing teams to adapt and thrive quickly. (2 reviews) - Tracking (2 reviews) - Users praise the **intuitive and user-friendly UI** of Serenity, enabling quick adaptation and efficient use across teams. (2 reviews) **What users dislike:** - Users note a **slight learning curve** with Serenity, though training resources help ease the transition. (3 reviews) - Users find the **report and dashboard designer complicated** to use, leading to a challenging experience with Serenity. (1 reviews) - Users find the **report and dashboard designer complicated** , leading to a frustrating experience with Serenity. (1 reviews) - Users find the **report and dashboard designer complex** , making it challenging to create and manage projects effectively. (1 reviews) - Users face a **difficult learning curve** , but Serenity offers necessary training to help admins adapt effectively. (1 reviews) - Lack of Customization (1 reviews) - Limited Functionality (1 reviews) - Poor Documentation (1 reviews) - Slow Performance (1 reviews) ## Serenity Reviews ### 1. Our experience with the Serenity system, as well as the Serenity team, has been very positive. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah P. | EHS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Serenity?** The software is very intuitive and follows the thought process of a safety professional. The team is awesome to work with and they listen to the voice of the customer, trying to clearly understand what is being requested. **What do you dislike about Serenity?** One thing that our team disliked about Serenity is the lack of documentation for users/administrators to reference after implementation. It has been mentioned, however, that this is something that the Serenity team is currently working on. We were also permitted by the Serenity team to record our onboarding and implementation sessions, which was very helpful to refer back to since reference documents were not yet available. **What problems is Serenity solving and how is that benefiting you?** Serenity is helping us solve the issue of not having a singular global system that we can use for incidents, inspections/audits, and risk assessments. Before Serenity, we were forced to use multiple systems and spreadsheets to track the items mentioned but now, it is very beneficial to have so much housed in one system that our entire global EHS team can utilize. ### 2. A game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | HSE Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Serenity?** Serenity has been a game changer for Cinterra. We are able to capture incident information in real time. Also, the mobile app is a great tool to conduct site inspections and audits. The data is easy to analyze. We used to have another solution, and it took us hours to run a report that with Serenity now we can do in seconds. **What do you dislike about Serenity?** The report and dashboard designer are complicated to use. **What problems is Serenity solving and how is that benefiting you?** Have the data readily available to analyze. ### 3. A breath of fresh air in the EHS World **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Serenity?** What stands out most is how user-friendly Serenity is. Our teams didn’t need weeks of training—within days, they were confidently using the platform to log data, manage incidents, and track EHS metrics. **What do you dislike about Serenity?** As with any new system, adapting from our legacy processes took a bit of time, but once everything was in place, Serenity became second nature. **What problems is Serenity solving and how is that benefiting you?** We used to struggle with user adoption.. our old system was clunky and barely used unless required. Serenity changed that. It’s intuitive, so more of our team actually uses it, which means we’re capturing better data across the board. ### 4. Modern & Easy to Use EHS Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Serenity?** They listen to customer needs and evaulate the best resolution to meet that need without jeaporadizing future upgradability. They take our product feedback seriously and truly want to hear the user perspective. The system is configurable and changes can be rapidly made, but they always come with guidance, training and warnings if necessary. The ServiceNow aspect is beneficial for enterprise customers who use it already and we were able to leverage existing integrations for HR, assets, etc. **What do you dislike about Serenity?** Since it's based in servicenow, limitations may be out of their control but they do try to fin the best solution. We do have to work closely with SN platform team in the org to get changes deployed. There is a slight learning curve to serenity and servicenow overall for admins but training content is largely available and serenity always provides training and insights. **What problems is Serenity solving and how is that benefiting you?** Simple user interface. It integrates well into our company intranet for easy access to reporting forms. Personalized insights/reminders for EHS leaders. Metric reporting and dashboards has a fairly easy learning curve and the data is reliable and available. Everything is one place and that really enhances the overall user experience. We are also a new company with changing priorities and expecations. They ship new features and can make changes at a faster speed than any other EHS software I've ever worked in without jeaporadizing the product. They don't just listen, they execute. ### 5. Excellent software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsten C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Serenity?** I love how we are able to keep the incident as a whole together in one spot. Makes it much easier for incident investigations **What do you dislike about Serenity?** Minor hiccups in the sites speed occasionally, but overall it is a solid product **What problems is Serenity solving and how is that benefiting you?** It is keeping all aspects of the incident in one spot making incident investigations so much easier ### 6. Best Service, Best Experience!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Serenity?** The team at Serenity is extremely professional, and more importantly quick to provide solutions. The integration with ServiceNow has dropped the time of the implementation phase, which has provided immense value. They have developed an intuitive and beautiful UI/UX that makes the software quick to pick up, thus shortening the startup time of teams. This product is used every day and is important to our teams for tracking EHS information, making us more compliant and efficient! I would definitely recommend this software over legacy software. **What do you dislike about Serenity?** For admins there is a little bit of a learning curve, however, this is expected with any software. Serenity provides the training required for admins to complete their tasks. **What problems is Serenity solving and how is that benefiting you?** Our members did not like to use our previous software, it was clunky and hard to use. Only the regulatory items made it in the system. With Serenity, we are kean to capture a lot more data and not just the mandatory items. This will allow us to track leading indicators as well! Using serenity with ServiceNow will also improve and streamlined adding locations, which previously was a manual process. ### 7. Serenity EHS - highly recommend!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Serenity?** Serentiy EHS is simple to use at our business, both on a larger scale and within individual teams. The AI features were easy to navigate and use within what we were already doing as a company. Our operations overall have improved since using. **What do you dislike about Serenity?** Certain features took longer to get used to and navigate but ultimately will be positive for our team to implement. **What problems is Serenity solving and how is that benefiting you?** Serenity is helping us optimize our EHS processes and therefore creating more sustainable business opportunities. ### 8. Amazing EHS technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Serenity?** I liked the ease of use and the AI Powered functions. easy to implement and easily integrated into my existing IT infrastructure **What do you dislike about Serenity?** there is a limitation on the configurability of the system but this is solved with a small Services Engagement **What problems is Serenity solving and how is that benefiting you?** Moving away from Excel spreadsheets ## Serenity Discussions - [What are some ways legacy EHS software could be improved?](https://www.g2.com/discussions/what-are-some-ways-legacy-ehs-software-could-be-improved) - 2 upvotes - [View Serenity pricing details and edition comparison](https://www.g2.com/products/serenity/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+19%3A21%3A59+-0500&secure%5Bsession_id%5D=10b8b613-0300-4d17-a470-c04fbccb5f46&secure%5Btoken%5D=308cd6ca33b814bcf67bc4ec4e000d2e6a3644754396320492beddc1e384c9a4&format=llm_user) ## Serenity Integrations - [ADP Payroll Services](https://www.g2.com/products/adp-payroll-services/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [ServiceNow Store](https://www.g2.com/products/servicenow-store/reviews) ## Serenity Features **Health & Safety** - Job Hazards - Ergonomics - Training **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility - Data Security **Planning** - Checklists - Approvals - Scheduling - Procedures **Operational Risk Management** - Operational Risk Methodology - Operational Risk Classification - Operational Risk Identification **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Execution** - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **Business Resilience** - Business Continuity - Compliance Management **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Audit & Inspections** - Templates - Workflows - Corrective Actions **Audit and Inspections** - Templates - Workflows - Corrective Actions **Analytics** - Monitoring - KPIs - Nonconformace **Text Summarization** - Text Generation - Text Summarization **Risk Management** - Assessments - Operational Risk **Data Security** - Data Security **Generative AI** - AI Tasks **Reporting & Analytics** - Injury & Ilness - Near Miss - Performance **Reporting** - OSHA - Root Cause Analysis - Nonconformance **Compliance** - Standards & Regulations - Permits - Certifications **Artificial Intelligence** - Heat maps - Predictive **Generative AI - Environmental Health and Safety** - Text Generation - Text Summarization **Agentic AI - Operational Risk Management** - Proactive Assistance ## Top Serenity Alternatives - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (596 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (521 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (450 reviews)