---
title: Seranova - Reputation Management with AI Reviews
meta_title: 'Seranova - Reputation Management with AI Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Seranova - Reputation Management with AI works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Seranova - Reputation Management with AI Reviews
**Vendor:** Seranova AI  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Seranova - Reputation Management with AI
Seranova is a reputation management platform designed for local service companies, including HVAC, plumbing, electrical, roofing, salon, restaurant, and clinic businesses. After each job, Seranova sends a brief SMS or email asking the customer how the service went. It analyzes the reply using sentiment detection and chooses the next step. Positive replies receive a Google Review link immediately. Neutral and negative replies are routed to the owner first, giving them time to address concerns before the final review request is sent. Every customer eventually receives a review request, but owners gain a controlled window to fix issues early.




## Seranova - Reputation Management with AI Reviews
  ### 1. Instantly Boosted Our Restaurant Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ali K. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2025

**What do you like best about Seranova - Reputation Management with AI?**

It helped my restaurant grow reviews instantly.

**What do you dislike about Seranova - Reputation Management with AI?**

Nothing as of now. It needs me to add a customer to each order. If I think about it positively, it is actually good for me, as I now also know who I am serving and can market to them directly.

**What problems is Seranova - Reputation Management with AI solving and how is that benefiting you?**

We have consistently faced the challenge that our best customers rarely leave reviews. Seranova has addressed this issue exceptionally well.



- [View Seranova - Reputation Management with AI pricing details and edition comparison](https://www.g2.com/products/seranova-reputation-management-with-ai/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A41%3A49+-0500&secure%5Bsession_id%5D=e1a6fa7b-2810-4e1d-8a79-45f23bcf12f4&secure%5Btoken%5D=a98058fb7acc9aa70c1c48bbf50f934ba8e8c24e61e1f17bf27fd69fe09ee5bd&format=llm_user)
## Seranova - Reputation Management with AI Integrations
  - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)

## Seranova - Reputation Management with AI Features
**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis
- Competitive Analysis

**Reporting**
- Revenue Reporting
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**In-House Management**
- Employee Performance
- Team Workflow

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

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