1. [Home](https://www.g2.com/)
2. ...
3. [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)
4. [Seranova - Reputation Management with AI Discussions](https://www.g2.com/products/seranova-reputation-management-with-ai/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b06e858b53d600a1e597ba1588b93ab4/seranova-reputation-management-with-ai.jpg "Product Avatar Image")
](/products/seranova-reputation-management-with-ai/reviews)

[

Seranova - Reputation Management with AI

](/products/seranova-reputation-management-with-ai/reviews)

(1)5.0/5

Seranova is a reputation management platform designed for local service companies, including HVAC, plumbing, electrical, roofing, salon, restaurant, and clinic businesses. After each job, Seranova sends a brief SMS or email asking the customer how the service went. It analyzes the reply using sentiment detection and chooses the next step. Positive replies receive a Google Review link immediately. Neutral and negative replies are routed to the owner first, giving them time to address concerns before the final review request is sent. Every customer eventually receives a review request, but owners gain a controlled window to fix issues early.

Show More

When users leave Seranova - Reputation Management with AI reviews, G2 also collects common questions about the day-to-day use of Seranova - Reputation Management with AI. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 100.0

Nps Score

### All Seranova - Reputation Management with AI Discussions

Search

Most CommentedMost HelpfulPinned by G2Newest

All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Pinned by G2

Newest

Filter by

All Discussions

Discussions with Comments

Pinned by G2

Discussions without Comments

Sorry...

There are no questions about Seranova - Reputation Management with AI yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/seranova-reputation-management-with-ai/discussions/new)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b06e858b53d600a1e597ba1588b93ab4/seranova-reputation-management-with-ai.jpg "Product Avatar Image")

### Have you used Seranova - Reputation Management with AI before?

Answer a few questions to help the Seranova - Reputation Management with AI community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fseranova-reputation-management-with-ai%2Fdiscuss%3Fsmall_ask%3Dseranova-reputation-management-with-ai)
No