The dashboard is very informative; the most helpful thing is that there is a space for members; I also like that there is an area for permits; I like that you can manage the technician's schedule Review collected by and hosted on G2.com.

Sera doesn't allow for multiple locations to have different addresses, there is always a workaround with Sera which makes everything a lot hard that it int a one stop shop. Review collected by and hosted on G2.com.

Sera has great customer support! Often makes upgrades to improve ease of use. Review collected by and hosted on G2.com.

Does not do live intergration with QuickBooks online, however it is in the works to be capable of in the near future! Review collected by and hosted on G2.com.

I like the feature tab for the to-do-list. If i need to follow up with a customer I use that option quite frequently! Review collected by and hosted on G2.com.

I don't like we don't have the option to see tags on the dispatch board to see the type of jobs we scheduled without having to hover over the job. Review collected by and hosted on G2.com.

The efficiency and the effectiveness of the system makes the job easier. Im thankful they have a helpful support staff and online chat for any problems that need to be solved. Review collected by and hosted on G2.com.

I do not have anything bad to say about the system. I have not seen any problems that they have not fixed. The system works very well and is a great to have in any work place Review collected by and hosted on G2.com.

Customer support is great. Coming from paper this has revolutionized my business. Review collected by and hosted on G2.com.

I think the invoices could look more professional to customers Review collected by and hosted on G2.com.

Keeping track of the appointments for the customers. I like the colored tags associated with the appointment while the technician is out on a call. I know the status of the appointment based on the color. Collecting a payment from the customer is really quick. Review collected by and hosted on G2.com.

When the customer books an online appointment, it's in a 1-hour increment. The customer gets upset when we tell them the appointment is within 2 hours. This creates an unnecessary issue, and we've lost customers due to this time slot issue. Is there a way to change the appointments to 2 hours??? Review collected by and hosted on G2.com.

Sera is very helpful and contributive; great platform for information and data very easy to use and handle on websites Review collected by and hosted on G2.com.

i cant think of anything that i dislike of sera Review collected by and hosted on G2.com.

I love that the scheduling is done for the most part by Sera. Also being able to link phone calls to the customer helps with scheduling. Review collected by and hosted on G2.com.

Sometimes Sera runs slow, but that is with every program. Review collected by and hosted on G2.com.

The search feature and ease of booking appointments. Review collected by and hosted on G2.com.

The lack of editing for certain functions. Review collected by and hosted on G2.com.