You can navigate through Sera pretty easily and it is pretty self explanatory with all the tabs and sections it has. Support for us has always been reponsive pretty quickly. Review collected by and hosted on G2.com.

A couple of things are there is no photos and documents section for the actual customer or address only per job which can be overwhelming looking for certain pictures. Same goes for some of the notes. Review collected by and hosted on G2.com.

I like that you can manage your jobs and clients. It's ease of use is also a plus! Review collected by and hosted on G2.com.

There isn't anything that I dislike about Sera Review collected by and hosted on G2.com.

They provide right path for person, who is looking for any software. Review collected by and hosted on G2.com.

There is nothing to dislike about them from my point of view. Review collected by and hosted on G2.com.

I like the interface and the ease of use Review collected by and hosted on G2.com.

Downsides:

can't add multiple techs to job without multiple appointments

revenue being tied to one specific job and having to add to that same job can get muddled

memberships not being automatically added to account when it is sold

multiple seperate accounts cant have the same email

techs cant create their own appointments unless in admin user which is not ideal for on call Review collected by and hosted on G2.com.

The customers portal is something i havent seen before. The fact that it is very easy to navigate and book a call. I caught on to it immediately. Having decent software to run the operation side of the business is crucial. Sera has a simple user friendly interface that allows training and coaching sessions to happen quickly alwhile being efficient. THe Customer Service Sera provides isnt quite like no other Review collected by and hosted on G2.com.

Cant move a call on the board without editing the tech and time. The two hour time frames are and can be confusing to our customers. Review collected by and hosted on G2.com.

Simplicity

Customer Support - someone is available whether they can help or not. Review collected by and hosted on G2.com.

Dislike: Unable to view a picture without downloading it, unable to apply tags, unable to view notes without going into the job, unable to drag out a call while a tech is on a call. Review collected by and hosted on G2.com.

Sera delivers crucial information regarding the customer, job at hand, and previous work performed with minimal interaction and a clean, simple to use interface. Review collected by and hosted on G2.com.

Uploading job site photos can only be completed in batches of around 10 photos. Would be nice to upload all job photos at once. Review collected by and hosted on G2.com.

It's easy to use and understand. When you have a issues they are right there to fix it. Review collected by and hosted on G2.com.

I can't say I don't like anything because I love sera. I would recommend everyone to use sera. Review collected by and hosted on G2.com.

Sera allows me to create custom quotes that are easy for the customer to understan Review collected by and hosted on G2.com.

Sera could do better with providing proposal templates as well as estimating templates. There is currently not a setting to be able to change item information on the fly. Review collected by and hosted on G2.com.

online booking - the way customers can book an appointment online and able to go right to the dispatch board Review collected by and hosted on G2.com.

not being able to scroll over a job on the dispatch board looking at all the notes. Review collected by and hosted on G2.com.