--- title: Sera Reviews meta_title: 'Sera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Sera works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 59 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sera Reviews **Vendor:** Sera Systems **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 59 ## About Sera Sera Systems, located in Grapevine, TX,  is a full-suite Field Service Management software solution built to ensure each job is profitable. Sera was created with the basic principle of helping small to mid-size HVAC, Plumbing, and other Home Service residential contractors reduce the chaos of running a Home Service business while: • Identifying financial gaps • Learn their business at a deeper level • Streamline processes • Reduce burden and employee stress levels Sera's powerful, yet simple-to-use platform consists of three core components, an automated Admin Portal, industry-first Customer Hub, and an intuitive Tech App. The core components work together in real-time so contractors always have current data around KPIs, job time efficiency, and memberships. Our satisfaction comes from your success, which is why Sera's clients average a net profit increase of 52% in their first six months of launching Sera, as well as a 90% increase in their tech efficiency rate.  ## Sera Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sera, which simplifies dispatching and management for both owners and technicians. (4 reviews) - Users appreciate the **smart scheduling features** of Sera, making dispatching and job management incredibly convenient. (3 reviews) - Users find Sera to be **lightweight and user-friendly** , making navigation and dispatching effortless for their business needs. (3 reviews) - Users find Sera incredibly **convenient** , appreciating its lightweight interface, easy navigation, and effective scheduling features. (2 reviews) - Users highly praise Sera for its **exceptional customer support** and commitment to meeting clients' needs. (2 reviews) - Users praise the **amazing customer support** of Sera, emphasizing their honesty and commitment to client needs. (2 reviews) - Scheduling Management (2 reviews) - Business Growth (1 reviews) - Users appreciate the **efficient client management** of Sera, particularly the quick appointment tracking and payment collection. (1 reviews) - Data Management (1 reviews) **What users dislike:** - Users find the **complex setup** of Sera frustrating, often taking too long and causing ongoing issues with functionality. (1 reviews) - Users struggle with **connectivity issues** on Sera, including slow tech, crashes, and unreliable logins affecting functionality. (1 reviews) - Users are frustrated with Sera's **mobile limitations** , facing crashes, unresponsive support, and issues with data management. (1 reviews) - Users are frustrated with Sera's **poor customer support** , leading to unresolved issues and a negative overall experience. (1 reviews) - Users express frustration with Sera due to its **poor integration** , slow tech performance, and unresponsive customer support. (1 reviews) - Poor Mobile Functionality (1 reviews) - Poor Support (1 reviews) - Reporting Issues (1 reviews) - Setup Difficulties (1 reviews) - Slow Performance (1 reviews) ## Sera Reviews ### 1. Troublesome but has good intentions **Rating:** 1.0/5.0 stars **Reviewed by:** Sarah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Sera?** The dashboard is very informative; the most helpful thing is that there is a space for members; I also like that there is an area for permits; I like that you can manage the technician's schedule **What do you dislike about Sera?** Sera doesn't allow for multiple locations to have different addresses, there is always a workaround with Sera which makes everything a lot hard that it int a one stop shop. **What problems is Sera solving and how is that benefiting you?** So far Sera has been more of a problem than a solution, its a growing program that needs to be more robust than it is. It does have a great area for the technicians ### 2. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Sera?** Sera has great customer support! Often makes upgrades to improve ease of use. **What do you dislike about Sera?** Does not do live intergration with QuickBooks online, however it is in the works to be capable of in the near future! **What problems is Sera solving and how is that benefiting you?** Streamline connection and communication between office, tech and customer. ### 3. I love how easy Sera was easy to learn when switching softwares! **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Sera?** I like the feature tab for the to-do-list. If i need to follow up with a customer I use that option quite frequently! **What do you dislike about Sera?** I don't like we don't have the option to see tags on the dispatch board to see the type of jobs we scheduled without having to hover over the job. **What problems is Sera solving and how is that benefiting you?** I don't like that I can't see the type of job scheduled on the dispatch board unless I hover the mouse over. I do like how easy it was to learn didn't require training, and love the to-do-list option for a reminder. ### 4. I love sera it is very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Sera?** The efficiency and the effectiveness of the system makes the job easier. Im thankful they have a helpful support staff and online chat for any problems that need to be solved. **What do you dislike about Sera?** I do not have anything bad to say about the system. I have not seen any problems that they have not fixed. The system works very well and is a great to have in any work place **What problems is Sera solving and how is that benefiting you?** Heating, cooling and plumbing services and an efficient scheduling system helps keep the workflow accurate and easily comprehended. The customer database is also unmatched ### 5. 10/10 Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Sera?** Customer support is great. Coming from paper this has revolutionized my business. **What do you dislike about Sera?** I think the invoices could look more professional to customers **What problems is Sera solving and how is that benefiting you?** They have been solving memberships and simplicity of businesses ### 6. Sera is a user friendly program. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Sera?** Keeping track of the appointments for the customers. I like the colored tags associated with the appointment while the technician is out on a call. I know the status of the appointment based on the color. Collecting a payment from the customer is really quick. **What do you dislike about Sera?** When the customer books an online appointment, it's in a 1-hour increment. The customer gets upset when we tell them the appointment is within 2 hours. This creates an unnecessary issue, and we've lost customers due to this time slot issue. Is there a way to change the appointments to 2 hours??? **What problems is Sera solving and how is that benefiting you?** It keeps track of the appointments very well. ### 7. sera Review **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Sera?** Sera is very helpful and contributive; great platform for information and data very easy to use and handle on websites **What do you dislike about Sera?** i cant think of anything that i dislike of sera **What problems is Sera solving and how is that benefiting you?** Sera Helps me negative through the system and allows to schedule and do perfectly in my job. ### 8. SERA is great and makes the business more streamline. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Sera?** I love that the scheduling is done for the most part by Sera. Also being able to link phone calls to the customer helps with scheduling. **What do you dislike about Sera?** Sometimes Sera runs slow, but that is with every program. **What problems is Sera solving and how is that benefiting you?** Scheduling, account management, invoicing ### 9. First Time New User **Rating:** 5.0/5.0 stars **Reviewed by:** Valentin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Sera?** The search feature and ease of booking appointments. **What do you dislike about Sera?** The lack of editing for certain functions. **What problems is Sera solving and how is that benefiting you?** Tracking schedule of booked appointments. - [View Sera pricing details and edition comparison](https://www.g2.com/products/sera-systems-sera/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+12%3A02%3A12+-0500&secure%5Bsession_id%5D=dcdb7fdf-90f6-4996-a6e3-2614dfbd7877&secure%5Btoken%5D=b879ee7be0c93bad15d8a0af41aa8a6af6dddd390fe247f86e955e5a332a7637&format=llm_user) ## Sera Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Sera Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (367 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (368 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (507 reviews)