--- title: Sera Reviews meta\_title: 'Sera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how Sera works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 59 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sera Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sera but has limited features. Are you part of the Sera team? [Upgrade your plan](https://my.g2.com/sera-systems-sera/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Sera Systems, located in Grapevine, TX,  is a full-suite Field Service Management software solution built to ensure each job is profitable. Sera was created with the basic principle of helping small to mid-size HVAC, Plumbing, and other Home Service residential contractors reduce the chaos of running a Home Service business while: • Identifying financial gaps • Learn their business at a deeper level • Streamline processes • Reduce burden and employee stress levels Sera's powerful, yet simple-to-use platform consists of three core components, an automated Admin Portal, industry-first Customer Hub, and an intuitive Tech App. The core components work together in real-time so contractors always have current data around KPIs, job time efficiency, and memberships. Our satisfaction comes from your success, which is why Sera's clients average a net profit increase of 52% in their first six months of launching Sera, as well as a 90% increase in their tech efficiency rate.  * * * Seller [Sera Systems](https://www.g2.com/sellers/sera-systems) Discussions [Sera Community](https://www.g2.com/products/sera-systems-sera/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Eno Kennedy Show More ## Pricing Pricing provided by Sera. ### Sera Starter Bundle (Includes 4 techs) $399.00 Per Month ### Additional Technicians $149.00 1 Additional Technician License Per Month [ View More Pricing Information ](https://www.g2.com/products/sera-systems-sera/pricing) ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/sera-systems-sera/competitors/alternatives) ## User Insights Average based on 59 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![William c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William c.") WC William c. Ownwr Small-Business (50 or fewer emp.) 3/13/2025 "Been amazing best thing that ever happened to my business" 5/5 What do you like best about Sera? I called the other Software to succeed in a data-driven world companies. We were too small for them and not ready for their price ! SERA Software has everything we need to grow ! -Best in Class Support and Customer Satisfaction . Always ready to help if needed . -Hassle Free Implementation. -Live Customer Booking. -Smart Scheduling. -AI dispatching. -Techs can quickly build good better-best quotes in the field. -Track driving and job times -Customers love the app they sign in and they can view where the tech is and when the tech will arrive -We get a lot of comments on how the software notifies them when we’re coming and they can view us on the map -Boost your memberships -Add and delete promo codes As an owner, switching to the admin portal and looking at live data on money coming in. Dashboard is amazing! -Performance summary -Live Customer Booking -Smart Scheduling -Tech Leaderboard -Tracking membership -Job Revenue Highly recommend going online and checking it all out for yourself. It’s amazing. You will experience what I experienced a “ family feel “from a large Field service software company! A company that knows the stresses of today’s business and they want to fix it. They want to help you they want to see you prosper they really care. Love it ! I know that sounds like an ad, but a lot of people asking me about it and this is how I feel. It’s an amazing software it’s reasonable it’s totally changed my life and my business. Bill Cavanagh. Review collected by and hosted on G2.com. What do you dislike about Sera? Always listening to their customers love everything about it Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Electrical contractor Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Scott B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott B.") SB Scott B. President Construction Small-Business (50 or fewer emp.) 4/15/2025 "An Honest and Great Company - Highly Recommend" 5/5 What do you like best about Sera? We had a demo with Justin from Sera Tech. He told us about their company and was one of the most honest and good guys I have ever met. He asked about our company and learned about how we operate and our needs. After he learned about our needs. He was honest and let us know straight out we are not a good fit for his company and actually recommended a couple of other companies that would be an ever better fit for us. These guys at this company are the type that put the customers over their own needs and desires. Their customer support is amazing. Highly recommend this company to anyone needing great CRM software. Review collected by and hosted on G2.com. What do you dislike about Sera? There is not anything we could think of that we do not like about the software or company. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? They were solving customer relationship management, scheduling, and sales guidance. By sales guidance I mean they would help us with pricing of products, analytics of how we are doing profitability-wise, and customer relationship management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 9/23/2025 "Super user friendly and gets day to day operations done" 5/5 What do you like best about Sera? Focuses on driving and revenue and has everything you need. Review collected by and hosted on G2.com. What do you dislike about Sera? So far I have not had any issues with Sera, it was easy to implement and great customer support Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Does all day to day operations and runs business more efficiently Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Janet A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janet A.") JA Janet A. Dispatcher Small-Business (50 or fewer emp.) 4/25/2025 "GreatSoftware" 5/5 What do you like best about Sera? I love how it makes Dispatching so easy & how the dashboard shows everyone’s performance Review collected by and hosted on G2.com. What do you dislike about Sera? Nothing at the moment everything seems to be working good Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Dispatching when calls overlap sera automatically moves it to next available tech or puts it as a floating call Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DG Drew G. Owner Small-Business (50 or fewer emp.) 3/12/2025 "Simple & Profit Focused" 5/5 What do you like best about Sera? I like how easy it is to use for my office and my technicians. As a business owner, my favorite part of Sera is that it’s focused on profit margins. Review collected by and hosted on G2.com. What do you dislike about Sera? I don’t currently have any complaints. We got onto Sera early and gave feedback and changes have been made based on that. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Keeping track of our memberships, KPI’s with field techs, and pricing for profit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Flor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor M.") FM Flor M. Operations Manager Small-Business (50 or fewer emp.) 9/3/2024 "Sera has made it better for our company" 5/5 What do you like best about Sera? How easy it is to use as well as the help we receive if we ever have any questions. Review collected by and hosted on G2.com. What do you dislike about Sera? One downside is that our techs aren't able to view their calls for the days, instead they are only able to view one by one as the day goes by. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Our pricing. Review collected by and hosted on G2.com. Show More Response from Joseph Harris of Sera [Editedit](https://www.g2.com/survey_responses/sera-review-10170710/official_response/edit) Wow! 😊 It's incredibly motivating to hear how Sera is making a positive impact on your business. Thanks for taking the time to share your experience. We're pumped to keep improving. 4/24/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 9/5/2024 "Sera is a unique platform with minimal issues" 4.5/5 What do you like best about Sera? I like the ability to let the customers know when you are heading to the job site. They also make it very user friendly and easy to learn. It is very similar to company cam but has a lot more options. Review collected by and hosted on G2.com. What do you dislike about Sera? There is not much, but I don't like how I am unable to see the job summary info until the day of the project. I also wish there was an option to use a card reader instead of manually inputting card numbers. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? It helps keeping everything regarding the jobs in one area, including quotes, payments, schedule, location, photos and summary of job. It also solves the issue of having to clock in or find out how long you have been at a specific job. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Josh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh P.") JP Josh P. Instructor Small-Business (50 or fewer emp.) 1/30/2025 "I liked this software" 4.5/5 What do you like best about Sera? I like that you can manage your jobs and clients. It's ease of use is also a plus! Review collected by and hosted on G2.com. What do you dislike about Sera? There isn't anything that I dislike about Sera Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? It's helping me manage my jobs more efficiently and effectively Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![prakash s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "prakash s.") PS prakash s. Support Engineer Small-Business (50 or fewer emp.) 1/21/2025 "Happy Review" 5/5 What do you like best about Sera? They provide right path for person, who is looking for any software. Review collected by and hosted on G2.com. What do you dislike about Sera? There is nothing to dislike about them from my point of view. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? IT. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Wyatt B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wyatt B.") WB Wyatt B. Production Manager Small-Business (50 or fewer emp.) 5/28/2024 "Great, simple and user friendly HVAC and Plumbing software" 5/5 What do you like best about Sera? The customers portal is something i havent seen before. The fact that it is very easy to navigate and book a call. I caught on to it immediately. Having decent software to run the operation side of the business is crucial. Sera has a simple user friendly interface that allows training and coaching sessions to happen quickly alwhile being efficient. THe Customer Service Sera provides isnt quite like no other Review collected by and hosted on G2.com. What do you dislike about Sera? Cant move a call on the board without editing the tech and time. The two hour time frames are and can be confusing to our customers. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Slowly Sera is adding in the features its lacking. Small things such as being able to adjust the call time frame Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Options Pricing provided by Sera. ### Sera Starter Bundle (Includes 4 techs) $399.00 Per Month ### Additional Technicians $149.00 1 Additional Technician License Per Month [ View More Pricing Information ](https://www.g2.com/products/sera-systems-sera/pricing) Sera Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/sera-systems-sera-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a791e97c949826bad28dc349b542453a/fieldpulse-fieldpulse.png "Product Avatar Image") FieldPulse 4.7/5(372) [ Compare Now ](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-sera-systems-sera) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-sera-systems-sera) ##### ##### Sera Features Before the Job Calendar Dispatch Roles On the Job Location Behavior Monitoring Client Notifications After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/sera-systems-sera/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [Leading software for digital asset management in the tech industry](https://www.g2.com/discussions/leading-software-for-digital-asset-management-in-the-tech-industry)[What audio editing platforms scale their licensing model sensibly as a team grows so a small studio does not get priced out when it adds a second or third editor?](https://www.g2.com/discussions/what-audio-editing-platforms-scale-their-licensing-model-sensibly-as-a-team-grows-so-a-small-studio-does-not-get-priced-out-when-it-adds-a-second-or-third-editor)[What Wi-Fi and location analytics software best helps teams understand foot traffic and visitor behavior patterns in physical spaces?](https://www.g2.com/discussions/what-wi-fi-and-location-analytics-software-best-helps-teams-understand-foot-traffic-and-visitor-behavior-patterns-in-physical-spaces%20) [Which job shop management system has the easiest quoting and routing features for a small fabrication shop where the owner or estimator handles quotes without a dedicated sales team?](https://www.g2.com/discussions/which-job-shop-management-system-has-the-easiest-quoting-and-routing-features-for-a-small-fabrication-shop-where-the-owner-or-estimator-handles-quotes-without-a-dedicated-sales-team)[Best A/B Testing Platforms](https://www.g2.com/discussions/best-a-b-testing-software-or-platform)[Pros and Cons Details](https://www.g2.com/products/sera-systems-sera/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)