--- title: Sera Reviews meta\_title: 'Sera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how Sera works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 59 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sera Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sera but has limited features. Are you part of the Sera team? [Upgrade your plan](https://my.g2.com/sera-systems-sera/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Sera Systems, located in Grapevine, TX,  is a full-suite Field Service Management software solution built to ensure each job is profitable. Sera was created with the basic principle of helping small to mid-size HVAC, Plumbing, and other Home Service residential contractors reduce the chaos of running a Home Service business while: • Identifying financial gaps • Learn their business at a deeper level • Streamline processes • Reduce burden and employee stress levels Sera's powerful, yet simple-to-use platform consists of three core components, an automated Admin Portal, industry-first Customer Hub, and an intuitive Tech App. The core components work together in real-time so contractors always have current data around KPIs, job time efficiency, and memberships. Our satisfaction comes from your success, which is why Sera's clients average a net profit increase of 52% in their first six months of launching Sera, as well as a 90% increase in their tech efficiency rate.  * * * Seller [Sera Systems](https://www.g2.com/sellers/sera-systems) Discussions [Sera Community](https://www.g2.com/products/sera-systems-sera/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Eno Kennedy Show More ## Pricing Pricing provided by Sera. ### Sera Starter Bundle (Includes 4 techs) $399.00 Per Month ### Additional Technicians $149.00 1 Additional Technician License Per Month [ View More Pricing Information ](https://www.g2.com/products/sera-systems-sera/pricing) ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/sera-systems-sera/competitors/alternatives) ## User Insights Average based on 59 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Amy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy M.") AM Amy M. CSR Small-Business (50 or fewer emp.) 9/3/2024 "Efficent" 4/5 What do you like best about Sera? I like the AI capabilties of Sera and how easy it is to check availability and create new accounts for homeowners. Review collected by and hosted on G2.com. What do you dislike about Sera? The least helpful thing about Sera is when you have a lot of unassigned calls. If you do not have another monitor then they stack up on the top making actually looking at the schedule impossible. I usually need to have several tabs open to book a call. It would be nice too if the add customer page could be added as a popup next to the schedule. That way as youre entering in information you can also check the board and set the apt without ever leaving the schedule. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Ease of knowing what techs are qualified for each job through the permissions feature Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RZ Ricki Z. CSR Small-Business (50 or fewer emp.) 9/3/2024 "Ease of Use" 3.5/5 What do you like best about Sera? Sera is pretty easy to learn for new people, it's not hard to figure out. Review collected by and hosted on G2.com. What do you dislike about Sera? It would be easier if you could add more than one technician to a job instead of having to add multiple appointments so you can have more than one go to a job. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? It's a pretty friendly user app. It would be more beneficial if Sera worked with the New Flate Rate. That is how we get our pricing and Sera's pricing doesn't reflect our pricing. Review collected by and hosted on G2.com. Show More Response from Joseph Harris of Sera [Editedit](https://www.g2.com/survey_responses/sera-review-10169539/official_response/edit) Hi Ricki, Thanks for your review! We appreciate your feedback on appointment flexibility. We've heard similar comments from others and are currently developing a solution to address this. We're excited to roll out improvements soon, so please stay tuned! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller OR Oscar R. CSR/Dispatch Small-Business (50 or fewer emp.) 9/3/2024 "It is user friendly with the exception of a couple things here and there." 4/5 What do you like best about Sera? You can navigate through Sera pretty easily and it is pretty self explanatory with all the tabs and sections it has. Support for us has always been reponsive pretty quickly. Review collected by and hosted on G2.com. What do you dislike about Sera? A couple of things are there is no photos and documents section for the actual customer or address only per job which can be overwhelming looking for certain pictures. Same goes for some of the notes. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Scheduling and keeping reports and graphs for revenue are key Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MJ MALEHA J. Officer manager Small-Business (50 or fewer emp.) 5/23/2024 "SERA REVIEW" 3.5/5 What do you like best about Sera? I like the interface and the ease of use Review collected by and hosted on G2.com. What do you dislike about Sera? Downsides: can't add multiple techs to job without multiple appointments revenue being tied to one specific job and having to add to that same job can get muddled memberships not being automatically added to account when it is sold multiple seperate accounts cant have the same email techs cant create their own appointments unless in admin user which is not ideal for on call Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Online booking is nice but the smart scheduler if we dont lock an appointment to a technician isn't the best. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/5/2024 "To the point." 4/5 What do you like best about Sera? Sera delivers crucial information regarding the customer, job at hand, and previous work performed with minimal interaction and a clean, simple to use interface. Review collected by and hosted on G2.com. What do you dislike about Sera? Uploading job site photos can only be completed in batches of around 10 photos. Would be nice to upload all job photos at once. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Sera provides the information I need about the customer and job quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JH Jessica H. CSR Small-Business (50 or fewer emp.) 9/4/2024 "easy to use" 3.5/5 What do you like best about Sera? online booking - the way customers can book an appointment online and able to go right to the dispatch board Review collected by and hosted on G2.com. What do you dislike about Sera? not being able to scroll over a job on the dispatch board looking at all the notes. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? time management in driving to each job Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JP Jacob P. Small-Business (50 or fewer emp.) 11/9/2023 "Great but limited" 4/5 What do you like best about Sera? I love the semiautomatic dispatching and the online scheduling. Review collected by and hosted on G2.com. What do you dislike about Sera? I do not like how the user is locked into features that are set up around someone else's ideas of best practices. For example, online scheduling only allows 1hr arrival windows, we offer 2hr windows, a lot of energy was put into the pricebook and different pricing for membershios but the system has no idea the customer membership status so all that effort is null because the pricing is not dynamic, the technician app is only on Apple resulting in new devices needing to be purchased and new IT processes, the purchase orders do not export to quickbooks resulting in double entries if you want to actually track job costing in the program, job costing is not shown and requires manual calculations, there are no input Apis available. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? The main reason I chose sera was for the two column estimates which allows the option to show membership pricing vs non-member pricing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JP Jennifer P. Office Manager Small-Business (50 or fewer emp.) 11/9/2023 "Simple and Sweet" 4/5 What do you like best about Sera? Our implementation was as smooth as it could get. We did have a couple hiccups but nothing to stress over. I love the scheduling and ease of setting up an appointment. The system is super user friendly. Sara has always replied back to me in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Sera? I would like to be able to customize reports. Sometimes there is too much information that is not needed. Also, would like to see the TO DOs attached to the customer's account. Would also like another company besides Call Rail integrated. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? It is not complicated to view. We used Service Titan before Sera and it was almost "too much" to view. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AR Aubree R. Small-Business (50 or fewer emp.) 11/14/2023 "Simpler and easier to navigate than Service Titan" 4/5 What do you like best about Sera? Scheduling is easy. The software is easy to navigate. Reports are quick and easy to download. The membership function works great! Customer support is quick to get back to you, implementation was so much more detailed and helpful than when we were thrown into Service Titan. Review collected by and hosted on G2.com. What do you dislike about Sera? There is no tool to send out a statement to customers, you have to send invoices individually instead of being able to send out a statement with multiple invoices. If a customer wants to pay for multiple invoices you must run them all separately and/or post them to each individual invoice instead of being able to post one large payment to multiple invoices. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Scheduling efficiently and having online payment options and scheduling options is great! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Mid-Market (51-1000 emp.) 11/13/2023 "Sera works well for customer engagement." 3.5/5 What do you like best about Sera? Using Sera has helped keep customers informed about their current repairs and shows them past repairs. It makes it easy for them to pay for their invoices. Customer service has been very responsive. Payment processing works well too. Review collected by and hosted on G2.com. What do you dislike about Sera? The accounting and reporting side is lacking. It makes it hard to get the data we need without running multiple reports and combining them via Excel. It would be nice to have a report building or a way to do a full data download and then filter out the data that is needed. Integration with Quickbooks is tricky at times but workable. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? It makes it very easy to engage with customers via Sera and keep them updated on repair status. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Options Pricing provided by Sera. ### Sera Starter Bundle (Includes 4 techs) $399.00 Per Month ### Additional Technicians $149.00 1 Additional Technician License Per Month [ View More Pricing Information ](https://www.g2.com/products/sera-systems-sera/pricing) Sera Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/sera-systems-sera-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a791e97c949826bad28dc349b542453a/fieldpulse-fieldpulse.png "Product Avatar Image") FieldPulse 4.7/5(372) [ Compare Now ](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-sera-systems-sera) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-sera-systems-sera) ##### ##### Sera Features Before the Job Calendar Dispatch Roles On the Job Location Behavior Monitoring Client Notifications After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/sera-systems-sera/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [Leading software for digital asset management in the tech industry](https://www.g2.com/discussions/leading-software-for-digital-asset-management-in-the-tech-industry)[What audio editing platforms scale their licensing model sensibly as a team grows so a small studio does not get priced out when it adds a second or third editor?](https://www.g2.com/discussions/what-audio-editing-platforms-scale-their-licensing-model-sensibly-as-a-team-grows-so-a-small-studio-does-not-get-priced-out-when-it-adds-a-second-or-third-editor)[What Wi-Fi and location analytics software best helps teams understand foot traffic and visitor behavior patterns in physical spaces?](https://www.g2.com/discussions/what-wi-fi-and-location-analytics-software-best-helps-teams-understand-foot-traffic-and-visitor-behavior-patterns-in-physical-spaces%20) [Which job shop management system has the easiest quoting and routing features for a small fabrication shop where the owner or estimator handles quotes without a dedicated sales team?](https://www.g2.com/discussions/which-job-shop-management-system-has-the-easiest-quoting-and-routing-features-for-a-small-fabrication-shop-where-the-owner-or-estimator-handles-quotes-without-a-dedicated-sales-team)[Best A/B Testing Platforms](https://www.g2.com/discussions/best-a-b-testing-software-or-platform)[Pros and Cons Details](https://www.g2.com/products/sera-systems-sera/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)