--- title: Sera Reviews meta\_title: 'Sera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 59 reviews by the users' company size, role or industry to find out how Sera works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 59 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sera Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Sera but has limited features. Are you part of the Sera team? [Upgrade your plan](https://my.g2.com/sera-systems-sera/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Sera Systems, located in Grapevine, TX,  is a full-suite Field Service Management software solution built to ensure each job is profitable. Sera was created with the basic principle of helping small to mid-size HVAC, Plumbing, and other Home Service residential contractors reduce the chaos of running a Home Service business while: • Identifying financial gaps • Learn their business at a deeper level • Streamline processes • Reduce burden and employee stress levels Sera's powerful, yet simple-to-use platform consists of three core components, an automated Admin Portal, industry-first Customer Hub, and an intuitive Tech App. The core components work together in real-time so contractors always have current data around KPIs, job time efficiency, and memberships. Our satisfaction comes from your success, which is why Sera's clients average a net profit increase of 52% in their first six months of launching Sera, as well as a 90% increase in their tech efficiency rate.  * * * Seller [Sera Systems](https://www.g2.com/sellers/sera-systems) Discussions [Sera Community](https://www.g2.com/products/sera-systems-sera/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Eno Kennedy Show More ## Pricing Pricing provided by Sera. ### Sera Starter Bundle (Includes 4 techs) $399.00 Per Month ### Additional Technicians $149.00 1 Additional Technician License Per Month [ View More Pricing Information ](https://www.g2.com/products/sera-systems-sera/pricing) ## Top-Rated Alternatives [ ![ServiceTitan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ ![Jobber](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ View All Alternatives ](https://www.g2.com/products/sera-systems-sera/competitors/alternatives) ## User Insights Average based on 59 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Mid-Market (51-1000 emp.) 9/3/2024 "SERA review" 2.5/5 What do you like best about Sera? Simplicity Customer Support - someone is available whether they can help or not. Review collected by and hosted on G2.com. What do you dislike about Sera? Dislike: Unable to view a picture without downloading it, unable to apply tags, unable to view notes without going into the job, unable to drag out a call while a tech is on a call. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? I belive they're looking into incorporating tags, it'll allow us to better identify our members, canceled/expired member and new/repeat customers Review collected by and hosted on G2.com. Show More Response from Joseph Harris of Sera [Editedit](https://www.g2.com/survey_responses/sera-review-10169389/official_response/edit) Thanks for your thoughtful feedback! It's wonderful to hear that you've found Sera simple to use and have had a positive support experience. I'm excited to share that we're currently working on several updates that correlate with your requests. We look forward to getting these to you very soon! 10/24/2025 Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") AM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 11/15/2023 "Easy to use but confusing sometimes" 2.5/5 What do you like best about Sera? Is really easy to use, the implementation is easy and the techs can understand the system easy. Review collected by and hosted on G2.com. What do you dislike about Sera? What I don't like is that is confusing to reschedule an appointment in place or when you haves to come back to continue the same quote the next day. Another important thing that I don't like at all, is that when you are in the tech app you can see the appointments for the next day and that's confusing for the techs. And it doesn't integrate with Quickbooks. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? We look more professional because we book the appointments through the app and our clients feel like we are always in touch with them Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarah L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah L.") SL Sarah L. Small-Business (50 or fewer emp.) 5/4/2023 "We changed from Service Titian to Sera and the change has been difficult." 2.5/5 What do you like best about Sera? I like the information the dashboard provides and the batching process is simple. Review collected by and hosted on G2.com. What do you dislike about Sera? I don't like that Sera dose not provide Location specific information. Like the location Name is not shown on the Dashboard. Location phone numbers are not displayed with contact names next to them. THe system is very basic and needs have more options to customize and personalize. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Is is not solving my problems but creating more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 5/5/2023 "Good concept, needs work" 2.5/5 What do you like best about Sera? Sara does have good integration when it comes to different reporting and ways to search through different customers. The ability to easily adjust the pricebook is helpful along with the ability to easily add new technicians Review collected by and hosted on G2.com. What do you dislike about Sera? The Sera dispatch board is not easy to use at a glance. There needs to be more integration when it comes to tagging and the ability to adjust blockers on a technician schedule. Membership features need to be updated based on the address instead of the account, and reports need to be created to show what customers have had various services associated with the membership. Review collected by and hosted on G2.com. What problems is Sera solving and how is that benefiting you? Ability to more easily track technician revenue based on the types of jobs they are having. Average ticket is a helpful tool to have as well as the number of memberships being sold by our technicians and our office agents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Options Pricing provided by Sera. ### Sera Starter Bundle (Includes 4 techs) $399.00 Per Month ### Additional Technicians $149.00 1 Additional Technician License Per Month [ View More Pricing Information ](https://www.g2.com/products/sera-systems-sera/pricing) Sera Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/sera-systems-sera-vs-servicetitan) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a791e97c949826bad28dc349b542453a/fieldpulse-fieldpulse.png "Product Avatar Image") FieldPulse 4.7/5(371) [ Compare Now ](https://www.g2.com/compare/fieldpulse-fieldpulse-vs-sera-systems-sera) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70d5d734a8a49048eb302dcef9d03dc9/jobber.png "Product Avatar Image") Jobber 4.6/5(526) [ Compare Now ](https://www.g2.com/compare/jobber-vs-sera-systems-sera) ##### ##### Sera Features Before the Job Calendar Dispatch Roles On the Job Location Behavior Monitoring Client Notifications After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/sera-systems-sera/features) ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management)[HVAC](https://www.g2.com/categories/hvac) ##### Explore More [Leading software for digital asset management in the tech industry](https://www.g2.com/discussions/leading-software-for-digital-asset-management-in-the-tech-industry)[What audio editing platforms scale their licensing model sensibly as a team grows so a small studio does not get priced out when it adds a second or third editor?](https://www.g2.com/discussions/what-audio-editing-platforms-scale-their-licensing-model-sensibly-as-a-team-grows-so-a-small-studio-does-not-get-priced-out-when-it-adds-a-second-or-third-editor)[What Wi-Fi and location analytics software best helps teams understand foot traffic and visitor behavior patterns in physical spaces?](https://www.g2.com/discussions/what-wi-fi-and-location-analytics-software-best-helps-teams-understand-foot-traffic-and-visitor-behavior-patterns-in-physical-spaces%20) [Which job shop management system has the easiest quoting and routing features for a small fabrication shop where the owner or estimator handles quotes without a dedicated sales team?](https://www.g2.com/discussions/which-job-shop-management-system-has-the-easiest-quoting-and-routing-features-for-a-small-fabrication-shop-where-the-owner-or-estimator-handles-quotes-without-a-dedicated-sales-team)[Best A/B Testing Platforms](https://www.g2.com/discussions/best-a-b-testing-software-or-platform)[Pros and Cons Details](https://www.g2.com/products/sera-systems-sera/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)