Our HR Partner and CSM, made the employee experience and my experience as a partner and admin so lovely. Review collected by and hosted on G2.com.
Having two platforms was a bit rough, but not the worst. Review collected by and hosted on G2.com.
everything. they have wonderful customer service, always helpful, platform has helpful resources. The platform is eay to use, has everything you need, they even have additional items on the platform you never realized you needed until you start using it lol.
i use the platform everyday and my job would probably be so much harder if it wasn't for Sequoia Review collected by and hosted on G2.com.
So far Nothing, cause they constantly are improving. Review collected by and hosted on G2.com.
Thank you for sharing your experience with Sequoia One, Danayit! We love hearing we are meeting your needs when it comes to client service and our platform. While you mentioned you haven't found anything with Sequoia One's PEO you dislike, know your HR Business Partner is always there to troubleshoot and bring suggestions back to the product team, if needed. Thank you for being a wonderful Sequoia One client!
Sequoia One enables payroll and HR assignments to be offloaded from me, thus allowing me to focus on more important tasks. However, that saved me the trouble as their team catered for all the things from taxes, to administering benefits, thus I was able to concentrate and steer the operations of my business. Review collected by and hosted on G2.com.
I have sometimes encountered problems with payroll, when the funds are not available on time. It resulted in a couple of mistakes and caused some confusion and frustration with my employees. Furthermore, I had to write some additional emails to get things straightened out. Review collected by and hosted on G2.com.
Thank you for taking the time to provide feedback, Adriana. We're ecstatic to hear that Sequoia One is allowing you to focus on business operations by handling your HR.
Our goal is to always come through for our clients and if we're not meeting your needs 100% of the time, we want to take active steps toward fixing that. We'd love to dive into the issues you're facing with your payroll. Please contact us at contactus@sequoia.com so we can troubleshoot why your pay checks weren't distributed consistently.
Our reps are extremely responsive, usually within a couple hours even though the SLA is 24hrs. They answer everything from how to retrieve certain reports to making sure our taxes are filed across all our states properly. It's really easy to get up and running and doesn't require ongoing maintenance. Review collected by and hosted on G2.com.
Their transition from Prism to their new software systems is slow (as expected) and so splitting time between the old app and the new one is a bit annoying but everything works. Review collected by and hosted on G2.com.
Thanks for taking the time to share your feedback, Josiah! We are so glad you've had a great experience with Sequoia One. Our goal is to always come through for our clients, and it's wonderful to know we've been hitting the mark.
Regarding our software transition, we are working diligently to streamline systems so that you have one go-to place to handle all your needs. More to come soon!
I have worked with several PEOs over the years, and have found Sequoia to be the most reliable, user-friendly, and consistent. Their client service team is knowledgeable, quick to respond, and very helpful. We've never encountered errors in managing payroll, leaves of absence, etc, and their website is easy for our employees to navigate. Review collected by and hosted on G2.com.
I have no complaints, we haven't had any problems with their service or their systems. Review collected by and hosted on G2.com.
Thank you for taking the time to provide feedback on your experience with Sequoia One. We love hearing that we're coming through for you and your tech startup. If you ever have additional feedback, you know where to find us!
There are many aspects:
1. cheaper insurance rate
2. Comprehensive service such as 401K, so we don't have to deal with another vendor
3. Payroll service that is easy to use
4. The HR service, so we don't have worry about not compliant with the regulations
... Review collected by and hosted on G2.com.
I did not see any down side of the service Review collected by and hosted on G2.com.
Thank you for taking the time to leave your feedback on your Sequoia One experience. We're so glad to hear that we're hitting the mark when it comes to our guidance, service, and technology.
Tabitha Harden and her continuous commitment to helping us week after week. She's gone above and beyond helping us. Review collected by and hosted on G2.com.
The system is very old. The interface is just very frustrating to use. To pull a report I need to go through many steps and it doesn't save so each month I need to redo the same steps, which is a poor experience. Review collected by and hosted on G2.com.
Thank you for taking the time to provide feedback, Margarita! We're so glad to hear that your payroll specialist is meeting your needs. Our goal is to always come through for our clients, and we pride ourselves on providing a platform that helps startup leaders streamline their operations.
We'd love to help you in your reporting work by showing you how to save the reports to make them more easily accessible and also dive into the latest analytics available to you on the Sequoia People Platform. Please reach out to contactus@sequoia.com so we can talk over your reporting processes and discuss your overall interface feedback.
Sequoia is great at inquiries, payroll processing and taxes. They are limited with taxes and slow to respond on tax inquiries. This is a great company if you are an early state startup or very small company. Review collected by and hosted on G2.com.
Reporting limitations, slow to respond on some payroll inquiries, no access to view W2's because they are the EOR. They do not share a lot about what they are doing on the backend. Review collected by and hosted on G2.com.
Thank you for taking the time to provide feedback, Christine! We take our clients' reviews to heart and immediately get to work on improving experiences with our platform and service team.
Since the time of your review, we've made numerous changes to help our clients streamline their operations and scale more efficiently. We'd love to walk you through these changes if you'd like to see how client feedback like yours has helped us improve! Please reach out at contactus@sequoia.com so we can discuss.