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Sentriment

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Sentriment is AI feedback analysis software that transforms unstructured user feedback into actionable insights through clustering and real-time processing. It consolidates feedback from sources like in-app widgets, APIs, app store reviews, and support tools into a unified pipeline. Feedback is grouped into themes, with revenue impact quantified to prioritize decisions based on financial outcomes. Analyses sentiment and calculates churn risk. The user health scoring system assigns scores from zero to one hundred, updated nightly, to highlight at-risk users. It integrates with tools like Mixpanel and Amplitude for retention campaigns, while real-time alerts notify teams of feedback spikes or at-risk users via Slack or email. Built with GDPR-first architecture, Sentriment ensures EU data residency, redacts personal data before storage, and cascades user deletion requests. Feedback data is not used to train shared models.

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