Sam G.
SG
Sam G.
Founder
Small-Business (50 or fewer emp.)
"Good service for analysis of customer intention and sentiment for our customer care communications"
5/5
What do you like best about SentiSum?

We used Senitsum for customer feedback and messaging analysis and drawing out intentions and it worked well in terms of identifying key themes an patterns. Would love to see an advanced version of the product that improves on these features Review collected by and hosted on G2.com.

What do you dislike about SentiSum?

Not much to dislike, the service met our expectations well, would like to see improved version Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Overall good experience - improvement to be made on machine learning to decrease manual correction."
4/5
What do you like best about SentiSum?

The layout of the dashboard, provides great insight into our data Review collected by and hosted on G2.com.

What do you dislike about SentiSum?

Having to manually correct the machine learning Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Sentisum is a great way to monitor our qualitative data at a glance."
4.5/5
What do you like best about SentiSum?

It removes a lot of manual labour of having to go through feedback and categorise them into specific topics.

Dashboards and regular reports help us stay on top of what’s working and not working well. Review collected by and hosted on G2.com.

What do you dislike about SentiSum?

Like any machine learning tool there are teething issues however we resolve these as we see them. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
EH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Real-time, accurate and meaningful chat and feedback analysis"
5/5
What do you like best about SentiSum?

Accurately tags the chat and feedback data to provide meaningful analytics in realtime thus reducing manual overhead Review collected by and hosted on G2.com.

What do you dislike about SentiSum?

Agent leaderboard NLP engine could be improved Review collected by and hosted on G2.com.