---
title: SentiSum Reviews
meta_title: 'SentiSum Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how SentiSum works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 14
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# SentiSum Reviews
**Vendor:** SentiSum  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 14
## About SentiSum
SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analyzing before it becomes a bigger problem. CX leaders at the world's most data-driven companies like Ticketmaster, Cleo, Schuh, Gousto and JustPark trust SentiSum's AI-Native VoC platform. How We’re Different 1. Quality of Insight We go beyond tagging or summarizing. SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have. 2. Simplicity of Solution There’s no setup complexity, no analyst dependency. Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms. No dashboards to build. No guesswork. 3. Speed to Value You get answers within minutes - not days, weeks or quarters. Customers see improvements immediately. Teams act faster. Leadership gains trust. It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask.




## SentiSum Reviews
  ### 1. Great tool for spotting gaps in your UX where traditional numbers and analytics might miss.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tay A. | Senior UX Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2021

**What do you like best about SentiSum?**

Automatic sentiment sorting saves a lot of time compared to doing it manually. It allows you to see at a glance what areas are doing well and what needs to be improved.  This lets you see patterns and pain points which can then be identified from reading the comments of users who are all share similar sentiments.

**What do you dislike about SentiSum?**

It still requires some manual input as the AI is not 100% accurate. Although it is getting better, you can also predict for yourself what kind of comments may need your attention, such as comments with multiple/mixed sentiments.

**What problems is SentiSum solving and how is that benefiting you?**

We are able to look at highlighted pain points through the user journeys on our website and see what areas are causing the most distress. This then allows us to generate ideas to address these issues by creating A/B tests or by finding bugs that we can then raise.

  ### 2. Overall good experience - improvement to be made on machine learning to decrease manual correction.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2021

**What do you like best about SentiSum?**

The layout of the dashboard, provides great insight into our data

**What do you dislike about SentiSum?**

Having to manually correct the machine learning

**What problems is SentiSum solving and how is that benefiting you?**

It allows us to link customer feedback to projects we are working on as a business to improve UX as well as pick up new projects/bug fixes etc


## SentiSum Discussions
  - [What is SentiSum used for?](https://www.g2.com/discussions/what-is-sentisum-used-for)

- [View SentiSum pricing details and edition comparison](https://www.g2.com/products/sentisum/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A27%3A24+-0500&secure%5Bsession_id%5D=1e56bb4e-bd0f-4ae1-a126-9601390a5f2f&secure%5Btoken%5D=f057e3ccb76417352f688aa2d9c5cb635ccf66fc3c41f6f709b256aa84ba61d9&format=llm_user)

## SentiSum Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

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