I tried few online monitoring solutions and SentiOne was the one that brought best results in terms of accuracy and timing. It also stands out because of great and dedicated customer service ("customer success"), who help to make the best use out of this quite complex tool. Review collected by and hosted on G2.com.

Advanced projects are quite difficult to configure, cooperation with customer service is crucial. Review collected by and hosted on G2.com.

At SentiOne - comparing to different internet monitoring tools - I have limitless keywords and real-time results. In other tools you would pay extra for every keyword and your monitoring results can be not as precise. Review collected by and hosted on G2.com.

I think I could pay extra to get more tutorials but the helpdesk team is very helpful so it’s not a big issue. Review collected by and hosted on G2.com.

Search within comments and content without comments can be separated.

A unique tool for comment search and influencer research.

Many useful extras included in the Enterprise package.

Helpful and knowledgeable customer relations team. Review collected by and hosted on G2.com.

Compared to the previous search, the +/- number of results is only indicated in the results when editing the project, not in the Mentions section.

Often, it does not show content results that actually exist (can be manually searched for).

A more detailed description or demonstration video is needed on setting up search terms. Review collected by and hosted on G2.com.

Online monitoring and integration with our communication channels. I like that we don’t have to wait when someone posts opinion, we get immediate notification and the conversation goes directly to our customer support. Review collected by and hosted on G2.com.

The interface was a bit complicated to us at the beginning. Review collected by and hosted on G2.com.

Clear layout, big variety of options, sentiment detection Review collected by and hosted on G2.com.

Some occasional bugs, but I think it happens for everyone from time to time Review collected by and hosted on G2.com.

Reach tracking, sentiment tracking, analysis and easy-to-share and visually attractive charts Review collected by and hosted on G2.com.

I can’t see any downsides of the tool... Review collected by and hosted on G2.com.

Intuitive tool

Free training and unlimited support

Lot of information - simply shown

Influencer identfifiation

Review collected by and hosted on G2.com.

Advance information that I wanted obtain toke me some time, but support helped me fast to add special rules. SentiOne was very focussed and open for my request. Review collected by and hosted on G2.com.

Best thing is support. They can adjust everything without any problems. Review collected by and hosted on G2.com.

In my opinion sentione has more pros than cons. Unfortunately, the assessment of sentiment is poor. Review collected by and hosted on G2.com.

Wide range of personlization options - we can change the variety of individual keywords and use the service according to our changing needs and requirements. Review collected by and hosted on G2.com.

We are unable to integrate Sentione with Slack tool, but it's a minor drawback. Review collected by and hosted on G2.com.

The variety of charts and how clear they are Review collected by and hosted on G2.com.

when it come to transitionning between projects and dashboards alot of times i face some bugs and i have to re access it again Review collected by and hosted on G2.com.